Previous orders with CigarSmokes were great. The latest order did not meet those standards. The wrapper was not smooth but contained large veins. Small veins are acceptable but these were not small.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very poor experience. They lost my cigars, delivery status was over a month same. I carefully inquired where my cigars might be? They reminded me firmly they delivery politics, up to 45 days! Day 44 i... Leggi di più
L'azienda ha risposto
H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Leggi di più
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Informazioni di contatto
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spagna
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
3,6
Nella media
244 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good quick service.
Good quick service.
But last box was of very low quality.
Previous ones were ok.
23 giugno 2022
It's not a good experience as I haven't…
It's not a good experience as I haven't received the order yet.
15 giugno 2022
Risposta di CigarSmokes
Hi Mrs. Vania,
Thank you for your taking the time to post a review about your experience with us.
We checked our records and unfortunately, we haven't received any communications from you about this matter.
I have sent you an email to assist you and I will be waiting for your response.
Carolina Arcoa
The Customer Service Team
Cigars (Bolivar Coronas Gigantes)…
Cigars (Bolivar Coronas Gigantes) arrived in perfect condition and have been a pleasure to smoke - thank you.
1 giugno 2022
Cigar Smokes is the best cigar service…
Cigar Smokes is the best cigar service for buying Cubans from the UK. Smokes always arrive in mint condition and they have a very generous reward scheme that helps towards the customs duty.
31 maggio 2022
Lovely cigars at a fair price
Lovely cigars at a fair price, but a bit slow in receiving them. Nevertheless, I highly recommend CigarSmokes, who are helpful and efficient.
16 maggio 2022
Risposta di CigarSmokes
Greetings Mr. Cherney
I hope you are having an excellent day,
On behalf of the staff and Management, we would like to thank you for taking the time to post a review of your experience with us.
I would like to clarify that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
All boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela Solís
Customer Service Team
service and delivery as professional i…
service and delivery as professional i am recommend 100%
1 maggio 2022
Great turnaround time!
19 aprile 2022
Love the stock!
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplier give this positive experience. I was with my last supplier since 1995 and they just no longer have the stock that CigarSmokes does. Here is to a new relationship! May it last as long as my last.
13 aprile 2022
Fake Cubans.. really good fake cubans
I ordered a box of Hoyo de Monterrey Epicure 2s and they were delivered very quickly and the box looked good but they are fakes. When you check the green seal on the box their is a tiny number on the top right hand side close to the hologram that you need a cell phone to read. that number should match the number listed on the barcode of the certificate. It does not on this box but does on my other real cubans. Additionally, the construction of the cigar is off and wonky for cubans but not bad for a decent quality Dominican or Honduran cigar. So if you are interesting in purchasing good fake cubans, this is the place for you. Otherwise look elsewhere if you want real cubans. They don't have them here.
In sure they will reply with something about getting these from Habanos but if you check with habanos, they aren't listed. These are fakes sold by scam artists. Avoid!
2 aprile 2022
Non scritta su invito
Risposta di CigarSmokes
Hello dear,
Thanks for contacting us,
We have taken note of our opportunity areas kindly mentioned in your overview. Please feel confident that we will take the proper measures to prevent reoccurrences like this in the future.
I would like to clarify that all the cigars that our company sells are 100% authentic; all boxes come with a unique barcode that you can use to verify the authenticity on the official Habanos S.A. website, www.habanos.com. We recommend you perform this process to confirm your product authenticity once received.
We would also like to let you know that our provider is the only authorized distributor of Cuban Habanos, Habanos S.A., we dispatch every box the same way it is received from the factory, in a sealed master case, with their corresponding labels, stamps, and rings.
Not a trustful review since there's no name or order number... suspicious
Dax Puero-Franco
Customer Service Team
Cigars are fakes.
1 marzo 2022
Risposta di CigarSmokes
Dear Mr. Zhang,
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We replied to your email, but the pictures you sent couldn't be opened.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
Cigars received in good condition
Following placement of my order I received immediate confirmation from CigarSmokes. I eventually received a package tracking reference from the Hungarian postal service which surprised me as I had expected delivery from Spain. The cigars were eventually received in good condition after I payed the UK customs charges and were ready to be smoked after just 2 weeks in my humidor. Overall a very positive service from CigarSmokes.
19 gennaio 2022
Very fast service very good quality
26 dicembre 2021
ALL FAKE !! DONT YOU BUY!!
ALL FAKE !!
Very bad cigar online shop!!
don't you buy please.
24 dicembre 2021
Non scritta su invito
Risposta di CigarSmokes
Hi Mr. Fukuhara,
It's unfortunate to hear that you were not satisfied with the cigars you have received.
I would like to explain to you that we have more than 10 years in the Habanos market and all the products we sell are authentic Cuban cigars.
Our provider is Habanos SA, which is a very reputable distributor of Cuban cigars worldwide and all of our boxes come with a unique barcode that can be used to verify its authenticity on the official website of Habanos S.A., www.habanos.com. We recommend that all customers go through this process to confirm the authenticity of the product.
We would have loved to receive your complaint via email or phone call to clear all of your doubts. The satisfaction of our customers is the most important thing, and we are always glad to provide assistance.
Please feel free to email us at any time at info@cigarsmokes.com.
We are always at your service.
Regards,
Carolina Arcoa
An excellent company who deliver…
An excellent company who deliver exactly what they claim. I will most certainly buy from them again. Highly recommended.
10 dicembre 2021
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.