CigarSmokes Recensioni 

Risposta di CigarSmokes

3 giorni fa

Dear Mr. Schechter,

Thank you for taking the time to share your detailed feedback with us.

We sincerely regret that your latest order did not meet the standards you have come to expect from us, especially after having such positive experiences with your previous orders.

We understand your concerns regarding the products received and how this may have affected both the smoking experience and the taste. Quality and customer satisfaction are extremely important to us.

We would greatly appreciate the opportunity to look into this matter further. If you could contact our customer service team and provide your order details, we would be happy to review the situation and assist you accordingly.

Please do not hesitate to contact us via email at info@cigarsmokes.com or by phone at +1 (305) 433-8543 or +41 43 508 50 03. Our Working Hours: Monday to Friday 8:00 am - 17:00 pm (UTC -6).

We truly value your continued business and are grateful that you chose to share your concerns with us. We hope this was an isolated occurrence and that we can restore your confidence in our products and service.

Please remember that we stand behind our 100% Satisfaction Guarantee and remain fully committed to ensuring our customers have a positive experience.

Thank you again for your feedback and for being a valued customer. We look forward to assisting you.


Sincerely,
Natalie
Customer Service Team

Risposta di CigarSmokes

Aggiornata 4 giorni fa

Dear Mr. Rinkinen,

Thank you for sharing your experience with us.

We sincerely regret that your order could not be delivered within the estimated delivery time of up to 45 days indicated in our Terms and Conditions, and we understand your frustration regarding the lack of recent tracking updates.

As soon as we noticed that your shipment was not showing recent updates from the carrier, which is a third-party service, we provided immediate assistance and offered you a free resend of your order, which you kindly accepted.

We are pleased to confirm that your free replacement order was successfully processed on August 10, 2026, and was shipped on August 12, 2026. The new tracking information was also sent to the email address associated with your order. We kindly recommend checking your inbox, as well as your spam or junk folder, so you can access the tracking information and continue monitoring the transit of your new shipment.

We sincerely regret the inconvenience caused by this situation and appreciate your patience and understanding regarding our shipping policies. We remain committed to our 100% Satisfaction Guarantee and to providing our customers with the support they deserve.

We value you and thank you for being our customer; your feedback is essential in helping us improve our service. If you require any further assistance or have any questions regarding your replacement shipment, please do not hesitate to contact us via email at info@cigarsmokes.com or by phone at +1 (305) 433-8543 or +41 43 508 50 03. Our Working Hours: Monday to Friday 8:00 am - 17:00 pm (UTC -6).

We will be more than happy to assist you and provide our full support.

Thank you again for your patience and understanding.


Sincerely,
Natalie
Customer Service Team

Risposta di CigarSmokes

27 lug 2026

Good day Mr. Rabinowitz,
Thank you for contacting us and sharing your experience.

We sincerely apologize for any dissatisfaction you may have experienced related to your order.

We are committed to ensuring your satisfaction and will be more than happy to assist you.

We regret that you are not satisfied with your May 2026 order, however, we would greatly appreciate it if you could provide us with additional details about the issue with the received products through our contact platforms, so that we can assist you accordingly.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@cigarsmokes.com or by phone at +1 (850) 364 4421.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.

Delineth M.
Customer Service Team.

Risposta di CigarSmokes

6 gen 2026

Dear Mr. Ju,
Thank you for reaching out to us.

We understand that as a customer, it's important to share your feedback towards purchased goods and we appreciate it.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We can assure you that all the products we sell are 100% authentic. We have been in the industry for over 20 years, so our customers' trust is solid. We purchase all merchandise from official Habanos distributors.

This feedback comes as a surprise to us, as we had previously reached out to you requesting your order's feedback as soon as it had been delivered to you and we were delighted to receive positive feedback from your end, even advising that you were interested in purchasing additional products from us.

We would be more than happy to assist towards any additional inquiries you may have towards the products you received and clarify any authenticity doubt you may have.

We value and thank you for being our customer, and your feedback is essential to helping us improve our service.

If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@cigarsmokes.com or call us at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

We look forward to resolving this matter to your complete satisfaction.

Feel free to contact me again if you have any further queries.

Sincerely,
Delineth M.

Risposta di CigarSmokes

7 ott 2025

Hello Mr. Friedberg

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.

We regret that you were unable to receive your orders created in June and July 2025 due to issues with local customs. For this reason, we reshipped some packages through carriers such as DHL and UPS, but as these are private carriers, they may require a small tax payment.

We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@cigarsmokes.com or by phone at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solis
Junior Supervisor

Risposta di CigarSmokes

7 ago 2025

Dear Mr. Xi Lu,

Thank you for taking the time to share your feedback with us.

We truly understand how frustrating it must have been to see your order canceled, and we sincerely apologize for any inconvenience this may have caused.

Please rest assured that your opinion is valuable to us, as it helps us improve both our service and communication. We're committed to offering a smooth and transparent shopping experience, and we’re truly sorry that you felt this wasn't the case for your recent order.

We’d like to kindly clarify that your order placed on July 23rd, was automatically canceled due to a technical issue in our system that prevented it from being invoiced and processed correctly. As a result, our team promptly reached out to inform you of the situation on July 24, 2025, and we received your acknowledgment of this communication on July 27, 2025.

We stand behind a 100% satisfaction guarantee, and we are always here to support you. We would be more than glad to assist you further and help with any future orders or concerns. Please don’t hesitate to reach out directly through our customer service channels — we’re always happy to hear from you.

Thank you again for being our customer. We truly appreciate your trust and look forward to the opportunity to serve you soon.


Sincerely,
Natalie Villamonte
Customer Service team

Risposta di CigarSmokes

6 ago 2025

Hello Mr. Dry.

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We regret that your original order, placed in June 2025, arrived with some kind of damage. For this reason, we replaced the product in a compensation order and reshipped it. But, due to international customs issues, the compensation has not been delivered.
Therefore, it would be very helpful if you contacted us so we can provide you with all the necessary answers and resolve this issue as best as possible.

We value and thank you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@cigarsmokes.com or by phone at +1 (305) 735-8126.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.

Sincerely,
Isnela Solís
Junior Supervisor