SoloCigars Recensioni 

Risposta di SoloCigars

3 giorni fa

Dear Mr. Arnold,
Thank you for taking the time to share your experience with us.

We sincerely understand how important it is to have clear and timely tracking information, and we apologize for any inconvenience or frustration this may have caused.

We would like to kindly clarify that one of our agents has sent the tracking information for your cigar labels to your email address on two separate occasions.

We understand that these emails may not always reach your main inbox, so we kindly recommend checking your spam or junk folder, as well as any other inboxes you may use.

We truly appreciate your patience and understanding, and we hope this helps you locate the tracking information and keep a close eye on your shipment.

We value your business and appreciate you taking the time to share your feedback. It helps us identify areas where we need to improve and provide a better experience for our customers.

If you have any questions or need further assistance, please feel free to contact us by email at info@solocigars.com or by phone at +1 (850) 364-4421. Our customer service team will be happy to assist you.

We remain committed to your satisfaction and appreciate the opportunity to serve you.

Deli M.
Customer Service

Risposta di SoloCigars

Aggiornata il 14 lug 2026

Dear Mr. Christian,
Thank you for sharing your experience.

We truly regret that your order was not received by you as scheduled, as we understand how much you were waiting for your products.

We would like to kindly inform that according to your order's tracking information, all of your packages were out for delivery on June 13th and 15th, your Account Manager provided this information on June 12th when an update was requested by you, however, deliveries were not completed as scheduled and the packages were unfortunately returned to us.

We kindly request that you get in touch with your Account Manager as she will be more than happy to assist with this situation so you may receive your ordered products.

We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.

We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards all of our orders.

Sincerely,
Delineth M.

Risposta di SoloCigars

Aggiornata il 25 feb 2026

Hello Mr. Arabatzis,
We appreciate your contact today.

We truly regret that your order has not arrived as scheduled, as we understand how important it is for you to receive your products in time and we would like to apologize for the delay caused by these processes.

We have followed up with you via email and have provided additional information regarding the current status of your shipment and all the further steps required from your part for its successful delivery process.

We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.

We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards our orders.

Have a great day.

Sincerely,
Delineth M.
Customer Service Team

Risposta di SoloCigars

Aggiornata il 8 dic 2025

Dear Mr. Djiguerian,
We hope you're having a nice day.

We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.

Unfortunately, at times, local customs present challenges to have the products released, however, your account manager has sent you a notification regarding the current status of your shipment and has offered different options to proceed with it.

We truly value the time you’ve taken to share your experience, as it helps us improve our services.

Your loyalty is very important to us, and we sincerely appreciate it.

Remember, you can reach out to us through our Customer Service channels at info@solocigars.com, as we offer a 100% satisfaction guarantee on all orders.

Kind regards,
Delineth M.
Customer Service Team

Risposta di SoloCigars

29 ott 2025

Dear Mr. Ding J,

Thank you for sharing your comments about our products. We truly value your feedback and are always more than happy to address any concerns you may have.

As we have maintained communication with you regarding your previous concerns and addressed each of the points you were not fully satisfied with, please allow us to reassure you once again that all the products we sell are 100% authentic. We have been in the industry for many years, serving customers worldwide and building a solid trust and quality. All our merchandise is sourced exclusively from official Habanos distributors.

If you would still like to further discuss any aspect of the products from your last order, please don’t hesitate to contact us again at info@solocigars.com or by phone at +1 (305) 602-3460 — we’ll be more than glad to assist you in any way we can.

Your feedback is appreciated, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.

We remain committed to our 100% satisfaction guarantee.


Sincerely,
Natalie
Customer service team