Previous orders with CigarSmokes were great. The latest order did not meet those standards. The wrapper was not smooth but contained large veins. Small veins are acceptable but these were not small.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Very poor experience. They lost my cigars, delivery status was over a month same. I carefully inquired where my cigars might be? They reminded me firmly they delivery politics, up to 45 days! Day 44 i... Leggi di più
L'azienda ha risposto
H.Upman no2 . Firstly I was delighted that they had some age on them (2017). My old supplier has put up their prices by 50%. So this was the first time I used Cigar Smokes I will always use them from... Leggi di più
I was able to order the smokes I wanted, who many other suppliers are out of, and received them within (2) weeks. Exactly what I wanted, packaged well. I will continue to do business with this supplie... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
CigarSmokes brings world-famous cigars of Cuba to any tobacco enthusiast directly from our warehouse in Spain. Fast express air delivery worldwide.
Informazioni di contatto
Carrer Núm. 8, Zona Franca, 08040, Barcelona, Spagna
- +1 (305) 433-8543
- info@cigarsmokes.com
- www.cigarsmokes.com
3,6
Nella media
244 recensioni
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Ha risposto al 100% delle recensioni negative ricevute
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Purchase and receipt were great
Purchase was easy and received the product in short amount of time. The continual communication of shipment was great!
22 marzo 2024
When a package was lost CigarSmokes…
When a package was lost CigarSmokes replaced it at no cost to me. Great reliable company! Thank you!
13 marzo 2024
Good shopping experience
Well packaged and shipped quickly. Customer service Q&A is very detailed
23 febbraio 2024
Great company to do business with!
Great company to do business with! Maria is the best, she did a great job of always communicating updates on our order!
31 gennaio 2024
Great customer service (Oksana)
8 gennaio 2024
Risposta di CigarSmokes
Dear Mr. Ryan.
When your case was reported to us, we started the request for a compensation. Unfortunately, suspending the payment by your side, was considered as a dispute and we couldn't continue with the compensation process.
You can contact us directly at info@cigarsmokes.com to restore your account and continue with our relatonship .
Sincerely,
Orlando
Sales and Customer service supervisor
Customer service and shipping went Well.
Customer service and shipping went perfectly and cigars arrived in great condition. Quality of the cigars was excellent also.
21 novembre 2023
Montecristo double Edmundo
As usual, I received my cigar boxe on time with all what’s necessary to keep it humid👏🏻👏🏻
Double Edmundo that has so many aromas from the start and till the last second…
Fantastic guys and bravo for the efficiency👏🏻👏🏻
For the 4th time, and now you made a faithful customer!
Thank you and until my next order, I send you my very best
1 novembre 2023
My entire order was unavailable and replaced
I placed an order for five different brands of cigar (19 cigars in total). A week later I received an email informing me that none of my choices were available and replacements were suggested. I had paid for the order so accepted the replacements (18 cigars were sent) some were much bigger than I’d wanted. No attempt was made to send a couple of free cigars for the disappointment. I don’t think I would use CigarSmokes again. The replacement cigars did arrive in very good condition though.
2 ottobre 2023
Risposta di CigarSmokes
Hello Mr. Newick
I hope you are well
Thank you for your comments!
In response to your complaint, I think very cordially, it was explained to you that unfortunately, some of the cigars you bought were recently out of stock, in the corresponding warehouse.
In fact, we negotiated with you and offered you a list of options that you agreed with. In fact, the options we offered were similar in price to the original products.
We would like you to verify your email so that you can check the previous negotiation we had before dispatch.
Sincerely,
Isnela Solis
Junior Supervisor
I had an issue with shipping and they…
I had an issue with shipping and they were great!!! Really appreciate their help! I can’t wait to start smoking my new Epicure # 2!
4 settembre 2023
Complete garbage
Complete garbage. Terrible fakes. Never ever ever buy from these alleged vendors. All they sell are fakes.
5 settembre 2023
Risposta di CigarSmokes
Hello, Mr. Brandt,
First of all, we can assure you that all our products are 100% authentic. We have been in the market for more than 20 years and so the trust of our customers is strong. You can take as an example the many 5-star reviews on this platform.
If you need to clarify your doubts, you might contact us and we can prove the authenticity of our products.
Sincerely,
Orlando.
Sales and customer service supervisor.
Sealed box
Sealed box, moisture co trolled, all bands on; that is the way to deliver Havana Partagas!
9 agosto 2023
Great customer service and selection
11 agosto 2023
Very Disappointed
In the not too distant past ordering from CigarSmokes was efficient and convenient-Oksana would call me or I would call her, give her my order and she would send me a link.
Now, I cannot reach her and I have to send an email and wait for a considerable period of time.
I am very disappointed in your company and miss her outstanding customer service.
12 settembre 2023
Risposta di CigarSmokes
Hello, Mr. Gencavage.
I hope you are well
In response to your complaint, from the moment you requested the order, you were informed that the Sales agent was not available, but that the Customer Service department would be happy to assist you.
In fact, we assisted you very kindly, your order was created and a confirmation email was sent to you.
We really appreciate you checking your emails and verifying all of our communications.
Isnela Solis
Customer service
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