Hamperwell Ltd Recensioni 

Terrible customer service. Complained about the quality of an addition to a Hamper and didn't get any response after over a week and several emails

I bought the Lindt Lindor & Yankee Candle Bouquet with the tray of sour sweets, the effort and presentation were spot on. My girlfriend loved these for her birthday. It didn’t take long for them to come at all. Furthermore they also replied to my email straight away regarding any queries I had!

So Bad £5 of chocolate for £28 because it comes in a box.

Show you care and do it yourself and give a personal touch

Ordered from Amazon what was portrayed as a lovely blue coloured box of Cadburys chocolate bars wrapped in fancy paper. Chocolate bars were delivered in a plain brown box without the fine insert!!
Amazon would not accept a return request and Hamperwell NFI! What a rip off. Stay well clear of this deceiving company.

Update:21st April

After my wife provided them with our purchase and browsing history of this company they still claim that as per their terms and condition, only the person that's had the experience or interaction with the business can leave a review. So my wife’s review has been removed but I am reposting it!

Update: on 28th March ( well over a month of me posting original review)
They have asked for more details to better understand my experience.
Also apparently if I don’t respond, my review may be taken offline as apparently they claimed that I am not a genuine customer!!!
I obviously forwarded my details and receipt confirmation, lets see what they come back with!
Luckily I still have pictures I took of the cheap cardboard bouquet which I also forwarded to them!!!
Funny how they can’t be bother to even acknowledge our complaint when I contacted them but they can come on here over a month later to accuse us of false review!
Shame I can’t post photo on here as I can 100% guarantee, you’ll be shocked that we paid nearly £30 for it!!!)
They also on here as just Hamperwell without Ltd - rating poor 2.5

Date of experience: 14 February 2023

Absolutely ripped off!
Got the Lindt Lindor chocolates and silk roses bouquet for Valentine’s Day.
Was really excited as we saw the thousands of 5stars reviews and pictures of the other customers beautiful roses bouquet.
But somehow our bouquet was just cardboard and the cardboard also give off a very pungent smell!
Can’t tell you our disappointment! We paid £29.95 for a paper cardboard cutout of a bouquet!
What was more shocking was, it only has 4 mini boxes of lindt chocolates (£1 each in supermarket) and 4 x 25g lindt chocolate bars (£2 for a pack of 4 in the supermarket)!
Even if they had included 1 normal size box of lindt we won’t be so mad!!! Paid nearly £30 for £6 worth of chocolate stuck onto cardboard!
Honestly can’t see how no one has complain about it so far!!!( no reviews under 4 stars on their site unless they remove them!)
I have also submitted this review with photos as proof on their website (through judge.me but still don’t see my review appearing).
Outer package also arrived damaged but that's DPD.
Really, really disappointing!!!

My parcel finally turned up.. half the chocolates was missing.. valentine message wasn't added. Shocking company they don't answer emails. You don't get what you pay for. Avoid this company at all costs!!!

Company had next day delivery option, so I bought it. Did not arrive next day. When arrived late, unopened, I contacted to request return. Only offered Credit note not refund, would not refund express delivery charge, wanted to charge £2.95 return fee also as return reason was not "damaged item" So, as I would only get less than 50% of what it cost back, I kept it. Well I never !! I opened it, the thing would not stay stood up and when you remove the packets they are glued on so tight it tears the cardboard backing to shreds and look awful! This is basically a bar snack cardboard display that you see in a pub, in black, with packets glued onto it! If that's your idea of a gift for a loved one, go for it, I certainly don't! Next stop, Trading Standards regarding the credit note only option!!

This was my first time using this company and will definitely be the last!
The two items I ordered were meant to be gifts but I would be embarrassed to give them as gifts as they arrived as bashed and dented boxes!!
By the way this did not happen in transit as they were well packaged in the cardboard box with no damage to the outer box!!
The box of Baileys chocolates and box of fudge had clearly been purposely put in the box like that which is completely unacceptable!!
Also the box of fudge had a short best before date of 14/06/23 and were not worth the money they cost!
Also I specifically requested a gift card for both items as they were gifts and recorded the details that I wanted wrote on each card, these details were listed on my invoice but surprise, surprise no gift cards were included with the items!!
I do not recommend using this company if you are buying gifts for somebody as you will be disappointed and will have wasted your money!!

EDIT: they’ve reported my review for being fake and I’ve had to send confirmation (I’ve never had this happen with any other company and for such a small company they can’t have many people writing fake reviews) and suddenly a bunch of new positive reviews came up. Please avoid at all costs.

Would give less than one star if I could absolutely terrible customer service and so rude. Item arrived late and was cheaply made and damaged. The photos on website are very misleading and hampers arrive looking very small with CARD roses not even plastic ones pathetic you’re paying such high prices during a cost of living crisis for less than £5 worth of chocolate save your money and avoid this place at all cost Was too embarrassed to give this as a gift… Avoid

Disappointed
Just received my item, thought I’d check it before packing, lucky I did, the item is definitely not as described! The online hat box pictures are not what you receive in the post, flowers had stains, chocolates had sellotape, and the product had reduced flowers, no leaves and just generally the cuttings were bad. Overall really not happy considering I paid extra for Saturday delivery for Sunday birthday!

Won’t be using them again unfortunately really disappointed

BEWARE - DO NOT BUY! ordered candle bouquet and chocolates.....terrible.... items nothing like the photograph, all miniatures, tiny box chocolates, tiny candle and normal 3 pack ferrero rochet! arrived 3 days late after the birthday and no customer service whatsoever, no contact, email no response, no telephone response just a fake american answer machine and they dont exist at the address on the website. HORRENDOUS, NO CONTACT OR AFTER SALES AT ALL - DO NOT BUY

I ordered a gift for delivery yesterday ie additional cost for Saturday delivery - it hasnt arrived. In fact according to various emails it was only shipped yesterday with an expected delivery date of Tuesday, apparently it’s not even at the DPD depot yet . Celebrate Gifts have claimed that DPD had tried to deliver and couldn’t.
Even DPD aren’t time travellers !!!! I’ve requested the order is cancelled and I want a full refund. But having read some of the reviews here I’m not hopeful. Considering some of their responses below I think it may be worth this company reading what their obligations are under the sale of goods act, and distance selling regulations- a credit note is not acceptable when the problem is caused by your mistake. ie Saturday delivery should not have been on the list of options if you could not complete the order on time to ship on time - DO NOT USE THESE PEOPLE … they are either blatant liars or so incompetent they have no idea what is going on in their own business - after all what’s the point of claiming DPD have tried to deliver the parcel when the electronic tracking proves something quite different

Update : Wow - just tried to email them various screen shots , and a response from DPD etc, and the email bounced back saying it’s undeliverable! I want the order cancelled - do not try and deliver on Tuesday as the recipient will no longer be there and a return will not be possible (the recipient was a hospital in patient) This is your mistake and I expect a full reimbursement of ALL the money you took from me !

Update : I’ve just had an email saying they will reimburse me as long as I arrange for the parcel to be delivered back to them. How am I do that when the parcel was to be delivered to a University teaching hospital in patient 150 miles from my home - the whole point being due to COVID restrictions I can’t visit !!!
Their returns policy is wholly questionable from a legal perspective particularly as they have knowingly not held up their side of the contract, and actually lied to try and cover it up !
Nothing has changed - I want a reimbursement by return !

UPDATE- DO NOT USE THESE PEOPLE. MY ORDER WAS NEVER RECEIVED- AND AS SUCH I COULD NOT RETURN !!!! SO THEY ARE REFUSING TO GIVE ME A FULL REFUND - ONLY A REFUND OF THE DELIVERY FEE. THEY ARE COWBOYS OBTAINING MONEY BY GIVING FALSE INFORMATION

I ordered a hat box gift for my mother for Mother’s Day 2022.

For £47.94 (nearly £50) she received some prosecco and about 12 Lindor chocolates (equivalent to about £10 in value), and enough plastic to single-handedly destroy the planet’s oceans. The amount of plastic used is truly alarming. The roses are so tacky. They are definitely not silk. They are cheap fabric and many were frayed and crushed. The plastic foliage is embarrassingly bad. The hat box is described as “luxury” on the website, but in reality it is just a cardboard box.

The quality of this gift is absolutely appalling for the price.

I requested a refund from the company. I was told that my Mum, who lives at the other end of the country from me, would have to package up the gift and return it in order for a refund to be issued. I questioned the rationale for this - none of the consumable items could be re-used due to Health and Safety legislation, and many of the plastic stems on the other items had snapped as my Mum tried to open the gift. The company insisted that it was their policy that the item had to be returned to the warehouse before a refund could be issued. I simply was not going to ask my Mum to go to the trouble, especially after receiving such a dreadful and disappointing gift.

I would never use or recommend Celebrate Gifts again.

EDIT following reply for Celebrate Gifts:
Your reply is not relevant to my complaint. I did not query the fact that the flowers are artificial. Your website states that the hatbox contains "Arrangement of Silk Flowers". The flowers are not silk. They are made from poor quality, cheap fabric which is frayed.

Wonderful company bought some chocolate bouquet from them and came bang on mothers day, didn't disappoint me one bit and 10/10 packaging can't fault them one bit.

Great little gift set. Price good and fast delivery

Shame there’s not a no star rating. These are dreadful, horrible tacky bouquets. Plastic flowers and not silk as stated. Only fit place for it is the bin - please don’t waste your money.

Perfect order, easy and quick and arrived in good time and great reasonably priced products thanks.

Do not use! My gift didn’t arrive on my friend’s birthday and they said there was nothing they could do. No reason, no apology. Just a note to say it would be delivered the next day …. Which is too late for my friend's birthday! Just not good enough. I even paid extra for one hour delivery slot. I have requested a refund and they are saying it is not their responsibility. No compensation offered whatsoever.
Blaming couriers for a service you are supposed to deliver is not appropriate either. As a gifting company it should be no surprise that people expect delivery on the day a gift is due.

Chocolate bouquet came next day and was presented beautifully!

Sent out a wrong bouquet, made a clear mistake and would not offer any reasonable compensation.