Awful experience when opening motorbike policy. Quote was okay but staff member hadn’t a clue and frequently had to put me on hold as “system was acting up”. What should have taken 10 minutes, took... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Leggi di più
L'azienda ha risposto
I’ve been with Carole Nash for three years now, and I’ve been very happy with the level of service they’ve provided. As we all know, insurance premiums have been increasing year after year. M... Leggi di più
L'azienda ha risposto
Wish I knew about CN before. Over the years, it's been a headache to find insurers that appreciate customers with a clean claims record. We always felt cheated that their risk assessment algorithms... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
Informazioni di contatto
4,5
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di carolenash.ie
Thank you for your kind review! We're delighted to hear that you found us easy to deal with. We aim to make every interaction as simple and straightforward as possible for our customers, so your feedback is greatly appreciated.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you so much for your great review!
We are delighted to hear that you got the best price for your cover.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
All good happy with my policy
28 luglio 2026
Risposta di carolenash.ie
Thank you for your review! We're pleased to hear that you're happy with your policy and that everything has gone well.
We appreciate your feedback and thank you for choosing us. We look forward to continuing to provide you with great service throughout your policy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Yes,great company to deal with.
27 luglio 2026
Risposta di carolenash.ie
Thank you so much for your feedback. We're delighted to hear you think we're a great company to deal with.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you so much for your kind 5 star review! We're delighted to hear that you had an excellent experience with our customer service.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you for leaving us a review!
We’re really glad to hear you had no complaints with our service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you so much for taking the time to leave us a review!
We're glad to hear we answered your call straight away and that our team was easy to deal with.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Always first class no bullshite
29 luglio 2026
Risposta di carolenash.ie
Thanks so much for leaving us a review!
We're thrilled to hear you always get a first class experience with us. We love keeping things straightforward and hassle free.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Dba o swoich klientów
18 luglio 2026
Risposta di carolenash.ie
Thank you for taking the time to share your feedback.
We are so glad to know that our focus on looking after our customers well and providing a high level of care is truly coming across.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
The person I spoke with was very…
The person I spoke with was very helpful, and that made the experience easier to deal with.
23 luglio 2026
Risposta di carolenash.ie
Thank you for your kind review!
We're delighted to hear that the team member you spoke with was so helpful and made the process easier for you. Providing friendly and supportive service is something we always strive for, so it's great to know this made a positive difference.
We really appreciate your feedback and look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Don't have many options
24 luglio 2026
Risposta di carolenash.ie
Thank you for sharing your feedback. I understand that your experience hasn’t fully met your expectations and that you feel you don’t have many options right now. We’d really like to understand more about the challenges you’re facing so that we can help find the best possible solution for you with us.
Please feel free to share any specific concerns or areas where you feel we could improve. Your satisfaction is important to us, and we are here to assist in any way we can.
Kind regards,
Michelle @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you for your fantastic 5 star review! We're so pleased to hear you received great service and that Benjamin went above and beyond to help you.
We'll be sure to pass on your kind words to him – he'll really appreciate the recognition. If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Carole Nash Insurance
Extremely helpful customer service and…
Extremely helpful customer service and always trying to get you the best price available.
Graham Martin.
1 luglio 2026
Risposta di carolenash.ie
Thank you for taking the time to share your feedback, Graham. We are delighted to hear that our customer care team provided such excellent assistance and consistently went above and beyond to secure our most competitive rates for you. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Carole Nash Insurance
Awful experience when opening motorbike…
Awful experience when opening motorbike policy. Quote was okay but staff member hadn’t a clue and frequently had to put me on hold as “system was acting up”. What should have taken 10 minutes, took an hour. And this after waiting for an inordinate amount of time to get through in the first place.
21 luglio 2026
Risposta di carolenash.ie
Thank you for sharing your feedback with us. I’m sorry to hear that your experience setting up your motorbike policy was frustrating and took much longer than expected. I understand how inconvenient this must have been, especially with the technical issues and wait times you encountered.
Please be assured that I will pass your comments on to the team so we can address these problems and look to improve our service. Your patience throughout the process is greatly appreciated.
If you need any further assistance or have any questions about your policy, please feel free to contact us.
Kind regards,
Darren @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you for your great review! We're delighted to hear that insuring your bike was easy and hassle-free. We appreciate your feedback and hope you continue to have a positive experience with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Carole Nash Insurance.
Nothing went wrong carole Nash did…
Nothing went wrong carole Nash did nothing i did it myself online so I have no experience of them so I can not rate them ..
10 luglio 2026
Risposta di carolenash.ie
Thanks for your message. I understand that you completed everything online yourself and didn’t have any direct dealings with us directly, so it’s difficult to provide a rating.
If you need any assistance in the future or have any questions, please feel free to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Akshay was very thorough
Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your time and patience and support. T'was a pleasure to speak with you.
15 luglio 2026
Risposta di carolenash.ie
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear about your wonderful experience speaking with Akshay. It is fantastic to know that you found him so thorough, friendly, courteous, and patient, and that you thoroughly enjoyed the personal conversation and banter during your call.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
I still haven't received my insurance…
I still haven't received my insurance certificate and policy documents.
16 luglio 2026
Risposta di carolenash.ie
Thank you for reaching out. I apologise for the delay in receiving your insurance certificate and policy documents. We have reissued these and they have been sent to your email address. Please check your inbox as well as your junk or spam folder in case they have been filtered there.
If you still cannot locate the documents, please let us know, and we will be happy to assist further.
Kind regards,
Darren @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you for taking the time to share your feedback.
We are delighted to hear that you experienced such fast, reliable, and high quality service from us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Very reasonable.
Very easy to deal with and great communication, quotes are very reasonable, glad I'm with Carolenash again for motorcycle insurance.
15 luglio 2026
Risposta di carolenash.ie
Thank you for taking the time to share your feedback.
We are absolutely delighted to hear that you found us so easy to deal with and that you are happy with our communication and pricing. It is wonderful to welcome you back to Carole Nash for your motorcycle insurance.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Carole Nash Insurance
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.