Very helpful and efficient customer support person - Asian accent / call started 16.05hrs 05/08/2026 He sorted an issue where my payment for renewing my bike policy was refused (due to a changed ban... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was guided by informed staff who went through everything in detail. The scope of what is covered in my Policy gives me great peace of mind. I look forward to many years of Business with this Comp... Leggi di più
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Akshay was very thorough, friendly, courteous and mannerly. His English was also very good and I particularly liked how he indulged me in personal conversation and banter. Thank you, Akshay for your t... Leggi di più
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Absolutely amazing team of people.Very helpful, taking their time to make sure that you get best advice and service.Highly recommend to all users.Polite and with great manners.Thank you
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Scritti dall'azienda
Carole Nash is known as the provider of motorcycle insurance across the UK and Ireland, with a dedicated Classic Cars division too, delivering specialist protection for classic and performance cars, as well as military vehicles. An award winning insurance broker, our team at Carole Nash are known for their expertise.
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Reliability long standing dealings with…
Reliability long standing dealings with Carole Nash.
17 giugno 2026
Risposta di carolenash.ie
We appreciate your continued trust and long-term relationship with us. It’s wonderful to hear that you've experienced such reliability over the years.
Should you require any support or have any questions, please don’t hesitate to contact us.
Kind regards,
Darren @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you very much for your kind feedback. We're delighted to hear that you found the process very simple and easy, we strive to make things as straightforward as possible for our customers, and your comments are greatly appreciated.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Carole Nash Insurance
Kindness of customer service
Kindness of customer service! All the guys are very kind and helpful!
16 maggio 2026
Risposta di carolenash.ie
Thank you so much for your wonderful feedback!
We're delighted to hear that our team provided you with kind and helpful service. At Carole Nash, we strive to ensure every customer feels supported, and your kind words truly mean a lot to us.
If you ever need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Carole Nash Insurance
More focus on existing customers than new
Lost a star as CN apparently does not price match with competitor pricing when it comes to new business. Unbelievable but true - you'd think there would be some engagement to try and persuade a customer to join.
The price in my case was fairly close (a little above a competitor I was using) so still acceptable, but I was left with a bad feeling after my call to try and price match.
More focus on new customers and enticement to join, especially when on a call, would help with a good customer service rating and comfort when buying.
4 giugno 2026
Risposta di carolenash.ie
Thank you for sharing your feedback. We're sorry to hear that our pricing policy did not meet your expectations, especially when you were hoping for price match options as a new customer.
We always aim to provide competitive pricing and excellent customer service. Your comments about offering more engagement and incentives for new customers are valuable.
If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Darren @ Carole Nash Insurance
CN renewal easy as usual.
Renewal was a simple process. Everything was explained clearly and all information was clearly laid out. Automatic posting of documents would be great. Still haven't received my postal documents which usually happens.
26 aprile 2026
Risposta di carolenash.ie
Thank you for your feedback and for sharing your experience. I'm glad to hear that the renewal process was straightforward and that the information provided was clear.
We apologise that your postal documents have not yet arrived and we have reissued these.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regard,
Darren @ Carole Nash Insurance
hassle free service
22 maggio 2026
Risposta di carolenash.ie
Thank you for your kind words and for taking the time to share your experience. We're delighted to hear that you found our service hassle-free.
If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Great company to deal with.easy to…
Great company to deal with.easy to contact great price n they renew automatically but always inform you first
31 maggio 2026
Risposta di carolenash.ie
Thank you so much for your kind words! We're thrilled to hear that you found our service great value and excellent.
If you have any questions or need any assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
The easiest insurance company I ever…
The easiest insurance company I ever had to deal with
22 maggio 2026
Risposta di carolenash.ie
Thank you so much for your kind words! We're thrilled to hear that your experience with Carole Nash has been the easiest insurance process you've ever had.
If you ever need any assistance or have questions, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you very much for your kind feedback. We're delighted to hear that you found our service clear and straightforward.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you for your kind feedback. We're delighted to hear that you found our communication easy and that you were happy with the price for the product you wanted.
If you have any further questions or need assistance, please don't hesitate to contact us.
Kind regards,
Darren @ Carole Nash Insurance
Excellent service from Luis today
Excellent service from Luis today. Thanks again
14 maggio 2026
Non scritta su invito
Risposta di carolenash.ie
Thank you for your kind words! We're glad to hear that Luis provided excellent service.
If you have any questions or need any further assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Was refused a quote which is ok but…
Was refused a quote which is ok but they wouldn't even give me a written refusal which by law I'm entitled to.
I was waiting ages before a man named Oscar finally told me he wouldn't give me a written refusal.
Under the Central Bank of Ireland's Consumer Protection Code, if an insurer or broker refuses to provide a motor or property insurance quotation, they must inform the consumer of the reasons for the refusal in writing
14 maggio 2026
Non scritta su invito
Risposta di carolenash.ie
Thanks for taking the time to leave a review. I understand your frustration following us not providing you with a quote.
I'd like to confirm we are not required to provide written confirmation if we are unable to offer a quotation. We are however required to send written confirmation if we decline to offer a renewal quotation or cancel an existing policy.
If you wish to discuss this further or log a complaint, please reach out to our team via www.carolenash.ie/contact-us
Kind regards,
Chris @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you very much for your kind feedback. We're delighted to hear that you found the process easy to deal with and our pricing competitive.
If you have questions or queries regarding your policy, please feel free to contact us.
Kind regards,
Darren @ Carole Nash Insurance
The best.
Best quote, highest level of cover available for my vechicle and auto renewal. Easy to deal with and no issues in 4+ years with them.
12 maggio 2026
Risposta di carolenash.ie
Thank you for your kind words and for being a loyal customer with us for over four years. We're delighted to hear that you have found the best quote with the highest level of cover for your vehicle and that the auto-renewal process has been easy for you.
If you have any questions regarding your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Carole Nash Insurance
Good very good
1 aprile 2026
Risposta di carolenash.ie
Thank you for your positive feedback! We're glad to hear that you are very satisfied with our service. If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Michelle @ Carole Nash Insurance
Making insurance easy to…
Making insurance easy to understand,professional , efficient, reliable and maybe the best when it comes to motorbikes !!
5 marzo 2026
Risposta di carolenash.ie
Thank you so much for your kind words and positive feedback. We're delighted to hear that you find our service professional, efficient, and reliable, especially when it comes to motorbike insurance. Making insurance easy to understand is very important to us, and your appreciation means a lot.
If you ever need any further assistance or have any questions, please don't hesitate to reach out.
Kind regards,
Michelle @ Carole Nash Insurance
Spent an hour on the phone looking for…
Spent an hour on the phone looking for a motorcycle quote from someone I could barely hear or understand only to be told they wouldn't in sure me unless the bike was garaged, So if I don't have a garage I'm not allowed a bike!!! Wait for the insincere reply.
2 maggio 2026
Non scritta su invito
Risposta di carolenash.ie
Thank you for sharing your experience with us. I’m very sorry to hear about the difficulties you faced while trying to get a motorcycle quote and the frustrations caused by the call quality and the coverage requirements.
We understand how important it is to find the right insurance that fits your circumstances. The insurers that we work with have on occasion have certain endorsements and terms in order to have insurance with them which we need to adhere to. I apologise for any inconvenience caused.
If you would like to discuss your concerns further or log a complaint, please use the below link:
www.carolenash.ie/contact-us
Kind regards,
Michelle @ Carole Nash Insurance
Risposta di carolenash.ie
Thank you so much for your kind words! We're thrilled to hear you found our service simple and effective. If you need any further assistance, don't hesitate to reach out.
Kind regards,
Chris @ Carole Nash Insurance
Excessive Pricing on Renewal
Ten-years-plus customer with a clean record, expected a lower premium on renewal. Biker friends paying much less than I am. Good service, but very disappointing outcome.
29 marzo 2026
Non scritta su invito
Risposta di carolenash.ie
Thanks for taking the time to leave a review and thank you for being a loyal Carole Nash customer for over ten years. We truly appreciate your continued trust in us.
I understand your disappointment with the premium renewal, especially when you have a clean record and know others paying less. We always strive to offer the best rates possible based on individual circumstances, and sometimes factors beyond driving history, such as market changes, can impact premiums.
If you would like us to review your policy to see if there is a more suitable policy for you, please reach out to our team who will be happy to help.
Kind regards,
Chris @ Carole Nash Insurance
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