Purely Pets Insurance Recensioni 

Had to Fone with a question and was helped by your employee

I have just taken a policy with Purely Pets as my renewal with Waggle increased massively despite only 1 minor claim for a stomach upset nearly 2 years ago after she had been mooching on the work surface. A very easy process to take up your insurance at a much more competitive price. All good so far and I hope I don't have to use it.

Making a claim was easy
Pay out was done direct to my vets .
No problem at all with this company
Competitive prices for insurance

Not helpful when my Border Collie has needed treatment the first time in years! Was told we had to pay for the treatment then claim back and they would assess weather they would pay out....what on earth do we pay premiums for...oh yes to take the pain out of having to raise large sums of money when it's a stressful time as it is. I complained and all of a sudden they had changed their policy and would now be able to pre approve a claim with an estimate and the pets history...but I still have to pay and then they pay me back? Absolutely ridiculous. Just not helpful in a situation where you need them and surely this is what you pay for month in and month out.

Good experience

If you are expecting your pet (dog in my case) to live over 10 years old then you might look for a different insurance provider.
I'm just giving facts and numbers and you make your own opinion.
2024, my dog turns 10. Monthly price goes from £35 to £89 (154% increase, 2.5 times the original price). I said "ok, he's getting old, more likely to claim... I'll take the hit".
Following renewal, 2025, £109, (22% yearly increase, 3 times the original price).
At this point I got lazy and didn't look elsewhere... until the following renewal...
2026, proposed renewal monthly premium, (this is 2 years after my dog turned 10): £142 (30% yearly increase, 4 times the original price).
That was enough for me, I lost the trust in them and went elsewhere to get a similar cover for £54/month for my 12 year old Maltese.

I must also say that the person that attended me on the phone when I call to cancel the renewal was lovely, kind and polite.

The monthly cost is reasonable

A reasonable quote

Just joined Purelypets insurance and tried to call but left on hold so long I hung up. If you have to make a claim using there online procedure would they respond and how long would it take. Thinking of cancelling

Edit. Following their review.
Despite having an ongoing policy between april 2021 and april 2024, they rejected the claim for new illness because of vet notes stating symptoms in January 2023 and official diagnosis came in July 2023. We began treatment after the official diagnosis. The rxay was requested by us and vet afterwards called me to ask what I had noticed prior because they completely missed the signs on their side of this diagnosis. Purely pets dismissed the claim for complimentary therapies of £500 as a pre existing condition. We paid more than £500 for her treatment that year. Its wrong. I stand by my statement - this is only a business to make money hiding behind the label of supporting pet owners in time of need. We didnt even claim for the xray and test costs for this which is also covered under the policy after reviewing the schedule of policy again.
For example - if your dog sneezes and months down the line they get officially diagnosed with an allergy for something and require medication or further tests, purely pets won't cover this for you because you didnt tell them about your dog sneezing a few months ago.

Please stay away from this company who is only after your money.
Money down the drain left with bills to cover for care.

--------

Ive been a loyal customer of purely pets for years. I ensured my puppy and renewed every year. Once my dog was spayed, she was diagnosed with hip dysplasia and arthritis following an xray all completedat the same time. It took some time for me to come to terms with what we have been diagnosed with. I called purely pets to advise them of this over phone. The gent I spoke to reassured all has been updated and no price changes will be added to the policy until renewal as it goes up every year anyway. By this point I have been paying over £600 a year and always paid in one installment instead of monthly. I contacted them again via phone to enquire about complimentary therapies we had included in our policy and it was confirmed via phone that hydrotherapy would fall under the complimentary therapies part of our policy. This was recommended by our vets to keep up with the mobility for our dog. We took her to hydrotherapy for which we paid for ourselves and then filled out forms to be submitted to find out the written forms and invoices are no longer accepted so had them all refilled digitally and submitted. Purely pets came back saying this won't be covered under the policy as previously stated.
We also had an emergency stay at the animal hospital for which we tried to claim too which wasnt honoured. Both occasions were new illness which was covered under lifetime policy I have been paying for. In the end, I ended up cancelling with purely pets as I was just paying a business who had no intention of lending a helping hand when things went wrong or when we needed financial assistance. I had a full lifetime policy which covered everything, thinking if anything went wrong we would be helped, this was NOT the case. I have given thousands of pounds to this company for years for absolute nothing. Deeply disappointed with the service and would not recommend this company to anyone. Please stay away

Easy to deal with and no fuss

Will not pre approve claim. Our cat has a condition which is managed by medication and blood tests. currently is has been covered by purely pets. There is another option that is a cure for the condition which long-term could cost less than the monthly management option. I contacted purely pets to see if the treatment for the cure would be covered to help us make an informed decision however they will not pre approve the cost. Therefore we have to take a choose if to take a gamble and pay for the treatment in the hopes that they don't find a reason why it isn't covered.

Pleasant and helpful

They get you to a place where you feel completely trapped, and then hike their renewal quite significantly. It is disgraceful. I’ve had my renewal quote double for a health dog with no recent claims.

Even going to another provider for cover which includes pre-existing conditions, the cost is only a third of Purely Pets renewal quote.

Such a shame as I’ve insured through Purely Pets for many years, and they reward your loyalty with greed.

After years with this insurer for my current and past dogs, they have doubled the premium for a health dog, making it completely unaffordable.

Either a scam, or just pure greed.

Great price. Issue with email resolved after Purely pets contacted me and we changed to another email which works fine, account all set up. Thank you

Great process, easy to do and reasonable price

Great price!
1st class comms!

Our cat was injured in a car accident and we needed to make three separate claims for the various treatments by different vets.
The first claim was settled without issue, but Purely Pets lost the other two, then created two new ones that I can't manage (as they're created by the admin team).
I received an email from the MD apologising and saying it was a "system glitch", but nothing has happened since.
The admin initiated claims are just timing out with no activity and I'm over £1,000 out of pocket 5 weeks later.
Very stressful, frustrating and costly!