Canadian Appliance Source - Windsor Recensioni 

1433
TrustScore 4.5 su 5

4,4

2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4 Windsor, ON, CA


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Valutata 5 stelle su 5

My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... Leggi di più

Valutata 5 stelle su 5

Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... Leggi di più

Valutata 5 stelle su 5

Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Windsor

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada

  • 5193401911

4,4

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TrustScore 4.5 su 5

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4,4

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(1433)

7565 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Exceptional Service

Wonderful to walk in and be acknowledged right away. Devon was our sales person. He was not pushy, explained everything right down to the delivery. Will be going back to purchase more appliances in the near future.

30 aprile 2023
Valutata 2 stelle su 5

Unsatisfied

The Sales person was not very informative about products we were looking at, his appearance was not pleasant, he definitely was not informative about the company doing the installation or any idea or time frame our dishwasher would be delivered and installed, other then they would contact us a couple of days. We finally got in touch with the installation company today, and we have to wait until the 9th of may for installation. Not very happy about that either, so overall not a very good experience, very disappointing since we bout the dishwasher on Friday the 28th of April😞😞😞😞

28 aprile 2023
Logo di Canadian Appliance Source - Windsor

Risposta di Canadian Appliance Source - Windsor

Dear Sylvia,

Thank you for taking the time to share your feedback.

Please note, the installation company is a thrid party company that we refer to for customers needing the installation service. Unfortunately, we do have information for the timeline as it is a serperate company.


Thank You,
W.L
CAS

Valutata 1 stelle su 5

I am not impressed with the time it…

I am not impressed with the time it takes to get a response for my return request.
I had my washer and dryer delivered on Sat. Apr. 29, and we noticed the front left leg was cross threaded and bent and would not sit flush on the pedestal, so I called the store to inquire about getting a new leg so we could put the washer and pedestal together and get on with washing our clothes. I was told to put in a return request. Now I have to wait 24-48 hours for a response. I sent in pictures at the time. Today, I receive a request for more pictures, it is a nylon threaded leg!!!!! not easy to see the issue in the pictures, but trust me, I would rather it be perfect and I would have my set together and doing laundry! Now I have sent more pictures and have to wait another 24-48 hours for a response. Ridiculous when there is another washer in the warehouse and can be sent out right away to us. Not good customer service. I gave this company a chance by purchasing from your store. I will not be purchasing again and will pass on the word for others to shop elsewhere.......

25 aprile 2023
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Risposta di Canadian Appliance Source - Windsor

Hello Norma,

Thank you for taking the time to share your feedback.

We regret to learn that your experience has been less than adequate.

However, while your review indicates you asked for a new leg for the washer, our records show that you have requested for the whole appliance to be replaced.

In order for the appliance itself to be replaced we need to have certain information in order to validate the unit coming back to our warehouse.

As advised in an email sent by our after sales team, we need a picture of the serial tag on the appliance and a picture of the soap dispenser.

Once received, we shall be able to proceed with the exchange.

We can appreciate that you do not agree with our policies, but due to an increase in fraudulent returns, we have had to put a strict return policy in place.

Thank you kindly,
SJ
CAS

Valutata 5 stelle su 5

Great prices and top notch customer service!

CAS beat all other online, big box and mom and pop shop pricing. I dealt with Persis who was very friendly and professional. The ordering process was very easy (done over the phone, I didn't need go to the store until I picked up the item). The dishwasher was in a day prior to their expected delivery. Pick up was a quick stop at the store, I was in and out within 10 minutes. I have already recommended them to others. I will be back next time I’m in the market for a new appliance.

15 aprile 2023
Valutata 1 stelle su 5

ABSOLUTELY THE WORST DELIVERY SERVICE

ABSOLUTELY THE WORST DELIVERY SERVICE! SHOP ELSEWHERE!
I would like to say that our sales guy was a gem, and paying was a breeze, but now I can't seem to get my product delivered! Delivery was schedule for Saturday between 1:30 pm and 5:30 pm, initially the live tracker said it would be there by 5pm. However we come to find out that it quickly changes to later and later and later, delivery was now at 6:30pm. We had a business meeting schedule and needed to leave by 5:30 at the latest, we called in to the service 3 separate times and got the same response, "we can't do anything and rescheduling will cost you another delivery fee", so we waited till 5:30 and left. At 6:30pm the driver called and I explained the situation, I honestly felt bad for him. This morning I spoke to the customer service line and he wanted to know every person I spoke to, and NOW they want to charge me again? He was supposed to transfer me to another department, and instead hung up. Needless to say I am not happy, and will never deal with Canadian Appliance Source again

24 aprile 2023
Non scritta su invito
Logo di Canadian Appliance Source - Windsor

Risposta di Canadian Appliance Source - Windsor

Dear Wendy,

Thank you for taking the time to share your feedback.

I am sorry to learn about your delivery experience.

Please rest assured that there is no second delivery fees being charged as the delivery team arrived after the time window provided.

As per our records, the delivery is now scheduled for Saturday April 29th.

One day prior to the delivery, you will receive a phone to inform you about the 4-hour delivery time window.

My apologies again for the inconvenience caused.

Kind regards,

FI
CAS

Valutata 5 stelle su 5

Highly Recommend

Came across CAS through a quick Google search and connected with Adam C. over the website's live chat feature. It was so nice to be able to chat with a human and not a bot, plus super efficient. Adam was able to help me compare key features of two major appliance models that I was deciding between, and helped me determine that the one of lesser value would suit my needs just fine - I did not feel pressured or 'upsold'. He was able to get me a great deal as I ultimately decided to bundle two appliances, plus extended premium warranty. I was even able to pick up from the distributor the same evening! Majorly pleased with this company and the outstanding, friendly, and honest service I received.

17 aprile 2023
Valutata 5 stelle su 5

Great sales reps

Great sales reps

Have good knowledge and willing to help you with the purchase without making you feel uncomfortable

Really enjoyed learning about my products and my experience with CAS

12 aprile 2023
Valutata 5 stelle su 5

'Persis' was a wonderful help to us in…

'Persis' was a wonderful help to us in placing our order. She listened to everything we were looking for and she gave us exactly that. We got the appliances we wanted with the features and prices we wanted. She's honest, very knowledgeable and kind. As far as Canadian Appliance is concerned, they have a great selection and current on-going sales daily. The overall sales transaction isn't completed yet as we still have to take delivery, but so far everything is great. We have no complaints and we'll definitely come back for a washer and dryer at a later date.

10 aprile 2023

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