Trail Appliances Recensioni 46

Delivery was a gong show.

I requested a fridge order for almost 1 month. I provided the previous model number, and the product specialist recommended the wrong fridge with wrong dimensions. It took 2 weeks to delivery the first fridge. Now, I'm dealing with replacement their wrongly recommended fridge and the new replacement is still not placed and delivered. I followed up everyday, and it has been 1 month.

horrible experience, computer system not working. took half hour at least to place an order. almost walked out with the constant delays. placed the order but not confident the washer will ever arrive. fingers crossed

I find it very disappointing how little sales and services work to improve customer satisfaction. It feels as if the purchase is made and invoice given and then no communication after to let me know it is in for pickup. So I came two days late and find I have to wait another week because something being done with computers. My appliance is there but I cannot get it because of computer and salesman didn't warn me about this issue in advance. Very irritating

We have bought 4 appliances so far at the Victoria Store and will be purchasing one more in the near future. Our sales representative is Jen Jones. We found her very friendly (easy to talk to; not pushy) and very professional (knows her appliances and answered all our questions).

I purchased a cooking range in December 2020. I removed the blue clinging tape that comes on the unit and noticed a dent in the top of the control panel. I contacted Trail Appliances and they would not exchange the unit because I used it already. They offered me a 2-year warranty instead, which is another rip off. Today, the oven malfunctioned and burned everything (the broiler stays on during the bake cycle). I was told the control board needs to be replaced and the cost is $495 (inclusive). Long story short, Trail Appliances should have replaced the unit. Trail Appliances sells faulty items and expects it to be replaced every 6 years?! I would NOT recommend Trail Appliances to anyone!

I reached out to the email provided below. I anticipate an “offer” of a coupon discount on my next purchase, which will never happen through Trail Appliances again. I have already ordered a new range from one of Trail Appliances’ competitors.

UPDATE! I received a response indicating that the amount of time that has passed makes it not worthy of anything. The lifespan of their products appears to be 6 years.

Purchased a bosch washer & dryer. Delivery team Aakash Kumar & Ankush Avjala were excellent. They went above with the instalation. It was a very pleasant experience. That team is a keeper. Do like the online tracking.

I purchased a Thermador 30" Fridge and 30" freezer side by side combination for my new home, The fridge freezes food near the cold air inlet set at 37 degrees Fahrenheit . The freezer failed at 10 years of use, with no part available to repair it. Trail Appliances head management refused to refund the purchased price for these very expensive supposedly high quality appliances. They offered a 10% reduction of cost to purchase new, this is ridiculous when I have older refrigeration that are is operating perfect at 40 years of age.

Salesman Trevor Coulombe at Trail in Red Deer helped us pick out a dishwaher to replace a 10 year old leaking machine. The installer was excellent, very efficient & a good representative for Trail. Thanks to all.

I recently purchased a new show home in Calgary from Cardel Homes that was equipped with appliances from Trail Appliances. I have had problems with two appliances - a Whirlpool Microwave and a Riva wall mount chimney hood fan. Be aware that Trail Appliances does NOT service what they sell, rather they refer you to their suppliers . In this case Whirlpool referred me to a local appliance repair shop who declared the microwave unrepairable. I have yet to hear from Whirlpool about a replacement, and Trail Appliances refuses to help.
On the hood fan, Trail referred me to the distributor who has failed twice to get a local repair company to look at the unit. Again, Trail refuses to get involved. Trail Appliances certainly DOES NOT stand behind what they sell... they bounce you back to their suppliers who care less about customer service. Shame on you Trail and Whirlpool and Riva. I expect better - a one stop warranty repair should be your business model but isnt. When the time comes, I will be shopping anywhere BUT Trail appliances and these manufacturers.

I walked into Trail on Annacis Island and was greeted by Siti Delai. I had never shopped for appliances before so was leaning on Siti's expertise. He mentioned he had worked at Trail for the past 20 years so I figured he knew a thing or two. All I can say is that his patience with me was bar none. I asked alot of questions and it didn't even phase him. He was happy to answer any and all questions. I ordered all 4 appliances from him and will now wait for delivery which is not until beginning of February. He is a fabulous salesperson!!!

The Napoleon Rogue 425 grill is excellent, and the final financial resolution (price match and delivery refund) showed good commitment from Trail Appliances.

However, the purchase process was unnecessarily stressful. Delivery logistics were chaotic, marked by system errors and poor communication that caused significant friction.

Good product and good final financial resolution, but the administrative scheduling requires improvement.
I also had difficulty obtaining accurate product measurements from the manufacturer.

What did you like or dislike? I liked that we could order the apartment-size stove, rare is 28". Excellent After-Sale response from Ontario manufacturer, "Marathon," when coil burners apparent flaw, last coil is not secured but design is that it COULD be (a pot would sit crooked as last coil was lose and above rest). Manufacturer sent us 2 new ones! HOWEVER, 2 flaws with simplest most desirable product design--when oven is on oven light stays on, burned out in less than a month! IMPROVE: with a stove panel switch. PUT A SWITCH FOR INNER OVEN LIGHT. Also, I miss the appliance socket on the console. INCLUDE A PLUG-IN on the horizontal back panel of the stove. Unnecessary DETAILS. Marathon manufacturers. Our previous GE glasstop stove, planned obsolescence, a mess that can't be cleaned-up like new. PLUS, after about 8-years, burners were haunted--turn it off and it goes to high for minutes, eventually off, frightening to discover and witness. I wonder if getting an appliance repair to study and rewire the glasstop elements would be more cost effective. We didn't like to risk good-money-after-bad.
Why is this company doing well or something to improve? Trail's online ordering was good. They phoned to offer something locally available weeks earlier, but our requirements were unusual: a Back panel with clock, timer, and oven dials (zero others models have this anymore); 28" (only 1 or 2 options); white; coil burners; local representation; Canadian made. Manufacturers would benefit with customer satisfaction survey.

Excellent customer service!

In late November 2025 I went out looking for a small stackable washer and dryer. I first went to Best Buy because they were closest to me. I found a set I liked a lot with a good price, and was prepared to purchase them on the spot. However, I ended up walking away due to their atrocious customer service.

I ended up going to two other places. The second place had good customer service and prices I liked. Yet, with the negative experience at Best Buy I decided to check out Trail Appliances too. Wow, talk about excellent customer service! I definitely recommend their business.

I ended up purchasing an LG all in one tower washer/dryer combo. I got a great Black Friday deal.

Preet, my salesperson, was very patient, professional, and went out his way to answer all my questions. I highly recommend him. The unit is on it's way. So, I can't review their after purchase service yet. But, with what I've experienced so far, I expect it will be good too.

We were talked into a front load washer, and PROMISED we would love it! Salesman even offered his phone number and address is we were not thrilled with the new machine. Guess what..HATE IT! Called, sent photo's of unclean laundry, oxi does not even disslove. Loan behold..they will do NOTHING, and forgot to mention we could buy another machine, with the cost to re-stock! beyond dissappointed.

Just bought some Miele ovens from Monty at the Richmond Trail location. He was absolutely amazing to deal with. So friendly and knowledgeable. He followed along with us every step of the way making sure we had all the information in the beginning, following up in the middle and making sure everything was good at the end. I never felt forgotten or left alone. Such great customer service throughout. He was a true pleasure to deal with. If you need a new appliance you should definitely see Monty. 👍👍

Do not waste your time shopping there coquitlam location is so much better. No one here cares about you at all only about the money and their commission. They all suck and are useless. Selfish and only care about themselves.

The sales person was helpful and the delivery guys were polite, professional and knowledgeable.
On the negative side no one seemed able to instruct me on adjusting settings. Also they might as well not bother with manual as it contains no pertinent information. Saskatoon SK.

I DEALT WITH MR. PREET IN SURREY LOCATION.
I BOUGHT EXPENSIVE TWO FRIDGES .
DELICERY SERVICE GOOD, PREET ARRANGED WITH VERY GOOD SKILL.
EVEN ILOST HANDLE SCREW BUT HE DELIVERED HIMSELF IN MY OFFICE.
I WILL RECOMEND TRAIL APPLIACE IF SOME ONE NEED APPLINCES.THEY ARE GREAT EXCELLENT JOB PREET .
THANKS

The worst after sales service. They do not comply with what they offer as a guarantee.

We bought a house with their appliances, the fridge broke. A technician was sent 4 times and wasn’t fixed properly. They didn’t replace it. They sent a used mini fridge full of mold.
We have been almost 2 months dealing with this problem and they don’t respond. DO NOT PURCHASE ANYTHING FROM THEM.