My online experience over email and chat line with Ali K., was amazing, he was able to answer all my questions and supply me with all information about the washer I was thinking of buying. This was... Leggi di più
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Impressive company from start to finish! When our counter depth fridge needed replacement Adam C, from the Windsor showroom, 2601 Lauzon Parkway, was quick to answer the phone and found the ideal mod... Leggi di più
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Dis... Leggi di più
L'azienda ha risposto
I did ask Arwyn for my issue regarding my fridge! I did get information right way! For me I will say he is very good professional, very good communication and lots of patience with the people to s... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Windsor
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2601 Lauzon Parkway, Building B – Unit 1000, N8T3M4, Windsor, ON, Canada
- 5193401911
4,4
Eccellente
1K recensioni
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I wish I could say nothing but nice things …
I wish I could say nothing but nice things about this company, but I simply can't. I had a thoroughly horrible experience with them and as a result, will never deal with them again.
Unfortunately, right from day one when the delivery company dropped off the fridge, I had issues. The doors were uneven, the fridge rolled forward whenever I tried to open the door, the fridge door stuck closed, and the refrigerator side would only cool to 49 degrees F. In other words, I received a lemon. The sales rep was never available to speak to and the different people I did speak with couldn't have been less helpful and clearly didn't communicate with one another.
Never again! They are very good at taking your money though.
9 luglio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Windsor
Dear Liane,
Thank you for your feedback. We are sorry to hear that you are experiencing issues with your refrigerator.
Please note that Canadian Appliance Source does not manufacture the appliances we sell. All functional issues are the responsibility of the manufacturer, as they hold the warranty.
To help us assist you further, please contact our After-Sales Team at AfterSales@caslp.ca and provide your order number.
Unfortunately, we are unable to locate an order using the information provided in your feedback above.
Sincerely,
CAS
I did ask Arwyn for my issue regarding…
I did ask Arwyn for my issue regarding my fridge!
I did get information right way!
For me I will say he is very good professional, very good communication and lots of patience with the people to solve their problems!
Thank you very much Arwyn,
God bless you
25 maggio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Windsor
Hi Lidia,
Thank you so much for your thoughtful feedback! We’re delighted to hear Arwyn was able to assist you quickly and professionally with your fridge issue. His patience and communication truly make a difference, and we’ll be sure to share your kind words with him. We appreciate your support and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Risposta di Canadian Appliance Source - Windsor
Hi Darrell,
We appreciate your positive feedback regarding our stock, prices, and prompt delivery. We're so glad you had a great experience!
CAS
Sales person Vicky Visser excellent
Sales person Vicky Visser excellent. Advised on best choice and found best price. Delivered on time. Took away old. However did not put feet on dryer. Vicky arranged to come back soon as possible. Discovered washer was not plugged in. Had to move ourselves. We are seniors and husband has heart issues. So much for free installation. All good now.
17 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi Barbara,
Thank you for sharing your experience and for your patience! We’re glad to hear that Vicky provided excellent guidance, helped you find the best price, and ensured timely delivery while taking away your old appliances. We apologize for the hiccups with the dryer feet and washer hookup, and we appreciate your understanding as we worked to resolve them.
We truly value your business and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends!
CAS
We had a leak after installation and…
We had a leak after installation and CAS promptly sent somone out to fix it
15 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi Ann,
Thank you for your feedback! We’re glad we could promptly address the leak and ensure everything was fixed quickly.
We truly appreciate your business and are happy we could provide reliable support when you needed it. CAS looks forward to serving you again in the future—please don’t hesitate to share your experience with family and friends!
CAS
Flawless service from beginning to end.…
Everything went flawlessly from beginning to end. Our salesperson Anamika was great she provided us with fast and friendly service. She answered all of our questions and told us everything that we needed to know about dishwashers. The delivery was first thing in the morning, they called ahead with their arrival time. They were on time and very pleasant. They opened the box for us and then took away our old dishwasher. All done with quick and courteous service. So far we are happy with our KitchenAid dishwasher. It cleans well like it is suppose to and it is really very quiet.
13 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi D Barker,
Thank you for your fantastic review! We’re thrilled to hear that Anamika provided fast, friendly, and informative service, and that your delivery team made the installation and removal smooth and courteous.
We truly appreciate your business and are delighted that you’re enjoying your new KitchenAid dishwasher. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
Azal was great
Azal was great. We told him what our needs were regarding a new refrigerator and he came up with a nice French door, bottom freezer unit that fit our needs perfectly. We've now had the fridge for a week and are very happy with it.
14 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hello Lawrence,
We’re delighted that Azal could find the perfect refrigerator for your needs and that it’s working out so well for you. We look forward to helping you with any future appliances!
Warm wishes,
CAS
We are very satisfied with the service…
We are very satisfied with the service provided by Azal Bodagh and the installation crew in regard to our latest purchase. Everyone involved was very professional in their respective duties making our purchase seamless.
10 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hello Randy,
It’s wonderful to hear that our team made your purchase and installation effortless and professional. We look forward to serving you again soon!
Best regards,
CAS
Professional and helpful support
Professional and helpful support , very attentive to details and any minor issues that arose. Great prices as well.
8 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi Pat,
Thank you for your feedback! We’re glad to hear that our team provided professional, attentive, and helpful support, addressing any issues that came up, and that you were satisfied with our pricing.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends!
CAS
Risposta di Canadian Appliance Source - Windsor
Hello Scott,
We’re glad you enjoyed our selection and that everything arrived quickly! We look forward to helping you again in the future.
Best wishes,
CAS
Delivery team needs work
Our sales representative, Vicky, was very helpful and was able to answer all of our questions to get us exactly what we were looking for. The delivery team came before the estimated time, which was not good as no one was awake. They did come back during the time window. Appliances were delivered and installed as required. However, there was no final instructions, ie - they did not inform us that the dryer did not require outside venting. Instruction manual and some included parts and tools for the washer were just left on a random shelf without any word as to where they were left.
10 marzo 2026
Risposta di Canadian Appliance Source - Windsor
We’re thrilled everything went well for you! We look forward to helping you again whenever you need us.
All the best,
CAS
Risposta di Canadian Appliance Source - Windsor
Hello Jasmin,
We’re glad you had a positive experience with our team—it was a pleasure assisting you. We look forward to working with you again or welcoming you back to the store.
Kind regards,
CAS
Our first time purchasing from this…
Our first time purchasing from this Dealer. Had a very good in-store experience and also a very good experience with the delivery of our brand new washer. Will definitely consider in the future for other appliances.
14 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that your first experience with CAS—from in-store to delivery of your new washer—was very positive.
We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Your sales staff was very helpful
Your sales staff was very helpful. She showed us all the models, answered all of our questions.We found what we wanted in no time at all.
13 marzo 2026
Delivery was supposed to come between 1…
Delivery was supposed to come between 1 and 5 pm. Showed up at almost 7pm. Guys were nice, but they didn’t bring a tape measure or any tools to connect the water line. I did it myself. L
11 marzo 2026
A good overall experience.
The sales person was accommodating and helped us make a decision on our appliance. The delivery service was very prompt and careful when delivering it. Overall it was a good experience.
1 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi Brett,
Thank you for your review! We're glad to hear that our salesperson was accommodating and helped you make the right decision, and that our delivery team was prompt and careful with your appliance.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends who may be in the market for appliances!
CAS
I am waiting for it to be delivered but…
I am waiting for it to be delivered but for now the salesperson was a 6
7 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Hi Suzanne,
Thank you for your feedback and for choosing Canadian Appliance Source! We’re glad to hear you had a positive experience with our salesperson during the purchase process.
We appreciate your business and hope the delivery experience meets your expectations as well. If there’s anything you need in the meantime, please don’t hesitate to reach out. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends who may be looking for appliances from Canadian Appliance Source.
CAS
Had in stock with quite delivery date
27 febbraio 2026
Risposta di Canadian Appliance Source - Windsor
Hi Lorrie,
We appreciate your kind feedback! It’s great to hear that the product you were looking for was available and that the delivery was quick and convenient.
Thank you for choosing CAS. We look forward to helping you again and would be grateful if you recommend CAS to your family and friends!
CAS
Back ordered. No one inform me until I call.
Placed an order for a Maytag washer, waited until the delivery day just to find out that the washer is back ordered. Replaced with another brand/model, delivered, the delivery guy wouldn't connect the extension drain hose.
4 marzo 2026
Risposta di Canadian Appliance Source - Windsor
Dear Eric,
Thank you for your feedback.
Regarding your order for the Whirlpool washer, our records show that the order was placed on March 6th and delivery was scheduled for March 9th.
The appliance was successfully delivered on that date.
Our team was unable to install the drain hose because your home setup requires a drain hose extension. This is not a standard service we offer.
Our team spoke with you on the same day to explain the situation.
We apologize for any inconvenience this may cause.
Sincerely,
CAS
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