Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Leggi di più
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Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Leggi di più
Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Longueuil
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4,4
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very good saleman and great product.
20 luglio 2023
J’ai reçu le frigo tel que prévu mais…
J’ai reçu le frigo tel que prévu mais il manque les 3 panneaux , le vendeur m’avait dit que je les recevrais cette semaine et aujourd’hui il a dit que je les recevrais dans 2 ou 3 semaines, finalement il n’en sait rien! Alors je suis très déçue,
17 luglio 2023
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
absolutely no help from customer…
absolutely no help from customer service after purchase. Did not receive my order yet and nobody is helping me for a follow up.
I don't want to say "rude" but certainly not polite service.
No return from my emails neither.
All is nice and happy when we order and buy products but that's where the service stops
20 giugno 2023
Risposta di Canadian Appliance Source - Longueuil
Dear Benoit,
Thank you for taking the time to share your feedback.
Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.
You are able to check the update on Manage My Order located on the top left corner of the our webiste.
Our apologies again for the inconvenience.
Thank You,
W.L
CAS
La livraison par deux hommes qui…
La livraison par deux hommes qui n'étaient pas équipés ni de sangles, ni de diable, a été ardue pour ne pas dire périlleuse. Deux jours plus tard, après quelques manœuvres avec des ampoules neuves, la lumière du four ne fonctionne pas. J'ai laissé un message au vendeur qui n'a pas retourné mon appel. Ce que j'en pense? Pas fameux CAS!
17 luglio 2023
Risposta di Canadian Appliance Source - Longueuil
Bonjour Lise,
Merci pour votre commentaire.
Nous regrettons d'apprendre que votre expérience de livraison n'a pas été satisfaisante.
Ce n'est certainement pas l'expérience que nous souhaitons pour nos clients.
Pour plus d'assistance, veuillez remplir le formulaire RE à l'adresse suivante : https://www.canadianappliance.ca/returns
Vos commentaires seront transmis à l'entreprise de livraison.
Nous vous remercions de votre attention,
VG
CAS
Good customer service before AND after…
Good customer service before AND after sale. Items in stock. Fair price. Accurate communication. Fast delivery. Great delivery guys.
13 luglio 2023
Rapidité amabilité
Superbe livraison et installation
Rapide personnes aimables a l écoute des demandes
Merci
10 luglio 2023
Unethical and frustrating refund process
I purchased an oven vent from you. It was delivered a few days later. I took it out of the box to see it if would fit which it did not. I filled the refund/exchange form on your website to exchange the vent for another model that would fit.
I received an email a few days later saying that my request was rejected because the box had been opened. My request was sent under 7 days after receiving the item and the item is still in perfect condition since I did nothing other than check if it fits. The salesman who sold me the item did not mention that opening the box would directly result in not being able to get a refund.
I tried calling the salesman which did not answer and or return my calls. I tried calling your customer service which were of no help at all.
I find this absolutely unethical and unacceptable and I will make sure to leave bad reviews for your company everywhere I can as well as file a complaint with the consumer protection agency.
30 giugno 2023
Risposta di Canadian Appliance Source - Longueuil
Hello Nicolas,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that our return and exchange policy is made available on our website for all our customers.
Open ventilation items are not eligible for return/ exchange.
The 7-day policy to which you are referring is for appliances which are factory-sealed.
Thank you kindly,
ST
CAS
Très bon service
Très bon service, j’ai rencontré Alexandre il était très gentil et patient et très professionnel.
Je recommande fortement cette endroit.
7 luglio 2023
You offered me a great deal
You offered me a great deal; you are the best place to shop for appliances.
6 luglio 2023
Satisfied with the product and service.
Satisfied with the product and service.
Less positive thing is delivery arrived late at night, much later than expected delivery.
Also, strangely at the latest time the delivery was expected, I received a scam text message stating my delivery had been cancelled because nobody was there. I thought the text was legit and I contacted the company complaining I was there the whole time. The person I spoke to on the phone was very nice and told me not to worry, that they were still coming. But the fact that I received a text at that specific time makes me think there are maybe scammers within the company. Not blaming the company itself, but I definitely think it should be looked into. Other than that, thanks for good prices, service and product!
26 giugno 2023
Service exceptionnel
La personne qui m’a servie connaissait son produit et a été serviable. J’ai apprécié ne pas me sentir pousser à acheter immédiatement. C’était la première fois que j’allais à CAS et j’y retournerai.
3 luglio 2023
Aucun retour appel du vendeur … le seul…
Aucun retour appel du vendeur … le seul supposé autorisé à annuler une commande. Par contre le service à la clientèle super!
27 giugno 2023
Risposta di Canadian Appliance Source - Longueuil
Cher Pascal,
Nous vous remercions pour vos commentaires positifs et constructifs.
Nous constatons que votre demande d'annulation de commande a été envoyée à votre commercial le 29 juin 2023.
Votre représentant commercial vous a contacté le 30 juin 2023 pour l'annulation.
Si vous avez d'autres questions ou préoccupations, n'hésitez pas à nous contacter.
Cordialement,
CAS
T.B
Poor installation
Installation was done in 20 minutes, very poorly, I paid $90 for this,that comes to charging $270 per hour.Found price on internet after purchase $250 cheaper than what I paid,wrote to Mr Cisterna for explanation, never received an answer.
27 giugno 2023
Risposta di Canadian Appliance Source - Longueuil
Hello Diane,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that our delivery teams are highly trained in installing these appliances.
Should you experience any installation related issue, please contact our customer care team at 1 833 227 0500 for assistance.
In regards to the price of the appliance, please be advised that we do not price match after delivery.
This policy is made available on our website.
Thank you kindly,
VG
CAS
Je suis allée acheter une laveuse au…
Je suis allée acheter une laveuse au magasin de Longueuil et j'étais pressée dans le temps. Le vendeur, Phillip a su répondre à ma recherche rapidement et m'a proposé une laveuse de bonne qualité, qui rentre dans les dimensions et avec un prix réduit. En une quinzaine de minutes, j'ai fait l'achat de ma laveuse et elle a été livrée quelques jours plus tard. Merci pour l'excellent service!
15 giugno 2023
Faite en sorte de faire vos sondage en…
Faite en sorte de faire vos sondage en français pour vos magasins au Québec.
13 maggio 2023
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