RaEesah is the person who made me give this rating. She helped me with changing my delivery date,(as it was not a date i choose). Was very polite and spoke well even her French accent was good when s... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Leggi di più
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J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Leggi di più
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Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Leggi di più
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Dettagli dell'azienda
Informazioni su Canadian Appliance Source - Longueuil
Scritti dall'azienda
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Informazioni di contatto
2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada
- 4509991757
4,4
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Merci Arwyn pour ton bon travail
Merci Arwyn pour ton bon travail. Tu as répondu rapidement à ma demande.
1 agosto 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Risposta di Canadian Appliance Source - Longueuil
Hi Vicky,
We are so pleased to hear that you experienced fast delivery and professionalism. Thank you for sharing your positive feedback with us!
CAS
RaEesah is the person who is friendly and helps
RaEesah is the person who made me give this rating. She helped me with changing my delivery date,(as it was not a date i choose). Was very polite and spoke well even her French accent was good when she confirmed my home address.
One sore point is the sales rep at the store. I would give him a three(3) rating not more.He knew i needed my order ASAP as i had been without fridge and stove since the 6thof this month.
17 luglio 2026
Non scritta su invito
Risposta di Canadian Appliance Source - Longueuil
Hi Suzanne,
Thank you for your review and for choosing CAS! We're delighted to hear that Raeesah provided such courteous and helpful service in arranging your delivery and making the process easier for you. We also appreciate your honest feedback regarding your in-store experience, as it helps us continue to improve. Thank you for your business—we look forward to serving you again and hope you'll continue to recommend CAS to your family and friends!
CAS
Customer service and delivery are very…
Customer service and delivery are very lacking.
I can even say that delivery is a nightmare, I had a very bad experience.
22 giugno 2026
JE NE VEUX PAS CHANGER LE POELE MAIS…
JE NE VEUX PAS CHANGER LE POELE MAIS SEULEMENT LA
POIGNÉE DU FOUR QUI EST ÉGRATIGNÉE.
17 giugno 2026
1st time buyer
As a first timer buyer with CAS our sales rep Nicola made the experience worth returning for our next appliance. The delivery team was First Class, and as their name implies, that is how the delivery, and removal of our old appliance went.
Based on this experience, I would recommend CAS for your next appliance purchase.
7 giugno 2026
Risposta di Canadian Appliance Source - Longueuil
Hi,
Thank you for choosing CAS for your first purchase! We're thrilled to hear that Nicola and our delivery team provided a first-class experience from start to finish. We truly appreciate your recommendation and your business, and we look forward to helping you with your next appliance purchase. Please keep CAS in mind, and feel free to recommend us to your family and friends.
CAS
“All good”
Good internet ads; floor models; quick in and out of store; on time delivery service
2 giugno 2026
Risposta di Canadian Appliance Source - Longueuil
Hi Kevin,
Thank you for your review! We're glad you found our online listings helpful and had a quick, easy in-store experience, along with timely delivery service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Risposta di Canadian Appliance Source - Longueuil
H Mimi,
Thank you for choosing CAS! We’re happy to hear your delivery went smoothly and that you received great service. We appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Knowledgeable sales staff and great selection
Knowledgeable sales staff, great selection of products and quick delivery. Exactly what we were looking for.
20 maggio 2026
Risposta di Canadian Appliance Source - Longueuil
Hi Pickles,
Thank you for your kind review! We’re glad to hear our knowledgeable team, wide product selection, and quick delivery helped you find exactly what you were looking for. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Very helpful and polite
20 maggio 2026
Risposta di Canadian Appliance Source - Longueuil
Hi Tracy,
Thank you for your kind feedback! We’re glad to hear you found our team helpful and polite. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Resonable prices, quick and friendly service
Price for washer and dryer was reasonable. Communication before sale was quick and friendly. Delivery eas quick and the guys were friendly and installed everything super fast as well. I have been using the new washer and dryer for 2 weeks only (so far they work well). I will update my review in a few weeks if something comes up.
29 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Hi Softy,
Thank you for your thoughtful review! We’re glad to hear you found the pricing reasonable and that your experience—from initial communication to delivery and installation—was quick, friendly, and efficient.
It’s great to know your new washer and dryer are working well so far, and we appreciate you taking the time to share your feedback. We hope everything continues to perform perfectly for you.
Thank you again for choosing CAS—we truly value your business. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends as well!
CAS
Your store showed promotion for…
Your store showed promotion for multiple purchases. We bought 4 appliances and it seems none were a part of the promotion. When we asked for the list of appliances that did qualify we where told only when entering the actual appliance in the system can they know. They had no list to indicate which appliances are a part of the promotion.Very upsetting and non transparent. I felt like it was a bait and switch maneuver..Have submitted the issue to BBB that they could note provide a list of appliances that would provide the multiple purchase discount as promoted.
22 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Dear Fadi Tawil,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the concerns regarding the promotion.
We understand how frustrating this must have been, especially when trying to determine which items qualified. Promotional eligibility can vary by product, and items that are part of a promotion are typically indicated on our website when selecting the product. We apologize if this was not clearly communicated during your visit.
We appreciate your feedback and will share it with our team to help improve transparency and communication moving forward.
Sincerely,
CAS
Risposta di Canadian Appliance Source - Longueuil
Bonjour Madjid,
Merci pour votre commentaire ! Nous sommes heureux que vous ayez reçu un très bon service de la part de notre équipe.
Nous apprécions sincèrement votre confiance en CAS et espérons vous revoir bientôt. N’hésitez pas à recommander nos services à votre famille et vos amis !
CAS
Buying experience was great
Buying experience was great. Stove delivery men would not level the stove. Very difficult for an old person living alone to do by themselves.
17 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Bonjour Tracy,
Merci pour votre commentaire ! Nous sommes heureux que vous ayez reçu un très bon service de la part de notre équipe.
Nous apprécions sincèrement votre confiance en CAS et espérons vous revoir bientôt. N’hésitez pas à recommander nos services à votre famille et vos amis !
CAS
Très bien servie
15 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Bonjour Sylvie,
Merci beaucoup pour votre avis ! Nous sommes ravis que vous ayez été bien servie et que votre expérience avec CAS ait été positive.
Nous apprécions sincèrement votre confiance et espérons avoir le plaisir de vous servir à nouveau à l’avenir. N’hésitez pas à partager votre expérience avec vos amis et votre famille !
CAS
Très bon service employé courtois…..
14 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Bonjour Larin,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis que vous ayez reçu un très bon service et trouvé notre employé courtois.
Nous espérons avoir le plaisir de vous servir à nouveau prochainement. N’hésitez pas à partager votre expérience avec votre famille et vos amis—nous serions heureux de les aider également.
Merci encore pour votre soutien!
CAS
Produit disponible sur le plancher et…
Produit disponible sur le plancher et livraison très rapide. Pour un frigidaire, c’est extrêmement important
14 marzo 2026
Risposta di Canadian Appliance Source - Longueuil
Bonjour Jean,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous vous en sommes très reconnaissants! Nous sommes ravis que le produit ait été disponible sur le plancher et que la livraison ait été très rapide, surtout pour un frigidaire où le timing est si important.
Nous espérons avoir le plaisir de vous servir à nouveau prochainement. N’hésitez pas à partager votre expérience avec votre famille et vos amis—nous serions heureux de les aider également.
Merci encore pour votre confiance!
CAS
Risposta di Canadian Appliance Source - Longueuil
Bonjour Marcel,
Merci beaucoup pour votre commentaire et pour avoir choisi CAS—nous apprécions sincèrement votre confiance! Nous sommes ravis de savoir que vous avez reçu de super bons conseils et une livraison rapide.
Nous serions très heureux de vous servir à nouveau dans le futur, et si vos amis ou votre famille ont besoin d’appareils, nous vous serions reconnaissants de recommander CAS.
Encore merci, et au plaisir de vous revoir bientôt!
CAS
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