Canadian Appliance Source - Longueuil Recensioni 

1763
TrustScore 4.5 su 5

4,4

2908 Ch de Chambly, J4L1N1 Longueuil, QC, CA


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Valutata 5 stelle su 5

Bonjour, Tel que mentionné, Tristan Boilard Laliberté a fait un excellent travail ainsi que son collègue Michel Mercier. Rapide, efficace et très bien conseillé lors des achats. Sans pression ni... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

J'ai fais mon achat avec la représentante Oumou Thiouck et je suis très satisfait de ses services. Son aide précieuse, son professionnalisme et sa bienveillance ont fait toute la différence, je l’appr... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Vous devriez mettre vos messages en français ou au moins bilingues! Le vendeur n’avait aucun intérêt à répondre à mes questions, j’ai dû moi-même regarder le livret d’instruction pour avoir la réponse... Leggi di più

Valutata 5 stelle su 5

Le vendeur a été cordial avec moi et a répondu à toutes mes questions de façon claire et précise. Les livreurs ont respecté leur rendez-vous malgré la mauvaise température. Ils étaient très respectue... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Longueuil

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 2908 Ch de Chambly, J4L1N1, Longueuil, QC, Canada

  • 4509991757

4,4

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TrustScore 4.5 su 5

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4,4

Tutte le recensioni

(1763)

7840 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I have not received my order yet

I have not received my order yet
It was to be delivered on Tuesday

18 agosto 2023
Logo di Canadian Appliance Source - Longueuil

Risposta di Canadian Appliance Source - Longueuil

Hi Kerrian,

Thank you for sharing your concerns with us.

We are sorry for the confusion on your order. Please note, the product you have purchased is not in stock. The estimated time of arrival provided by the manufacturer was August 22nd.

Unfortunately, the product has been delayed and back ordered by the manufacturer to mid September.

Our sincere apologies for the poor communication from your sales representative. Please note that your feedback has been provided to the sales management team to be addressed with the sales representative accordingly.

Thank You,
W.L
CAS

Valutata 1 stelle su 5

Le service après vente est horrible

Le service après vente est horrible ! Il nous manque pleins de pièces et personnes ne veut nous aider ! Plus jamais je ferais affaire avec cette compagnie !

16 agosto 2023
Logo di Canadian Appliance Source - Longueuil

Risposta di Canadian Appliance Source - Longueuil

Chère Stéphanie,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.

Nous regrettons que votre expérience n'ait pas été satisfaisante.

Veuillez noter que les appareils de plancher sont vendus comme tel.

D'après nos archives, l'appareil que vous avez acheté n'est pas livré avec le kit d'installation.

Ceux-ci peuvent être achetés séparément.

Nous vous prions de bien vouloir nous excuser pour les désagréments causés.

Merci,

ST
CAS

Valutata 2 stelle su 5

Beware of what they try to delivery you

CAS tried to deliver me an open box heavily damaged refrigerator even as I paid specifically for a brand new appliance. I had to refuse the delivery and waited 3 more days for another delivery. My next item was supposed to arrive between 2-6 pm and ended up arriving at 7 pm. Very disappointed by my experience.

9 agosto 2023
Logo di Canadian Appliance Source - Longueuil

Risposta di Canadian Appliance Source - Longueuil

Hello Maxime,

Thank you for your feedback.

We regret to learn that your experience has been less than adequate.

This is certainly not the experience we wish for our customers to have.

Please be advised that we receive all appliances sealed from the manufacturer and we have no way of knowing if they arrive damaged as they are only unboxed at the time of delivery.

Please understand that our delivery carrier completes the routing for our delivery times. As such, CAS has no control over how these times are scheduled.

We can see that your replacement model has been delivered on August 15th, 2023.

We apologize for any inconvenience.

Thank you kindly,

VG
CAS

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