Canadian Appliance Source - Laval Recensioni 

2913
TrustScore 4.5 su 5

4,3

3932 Desserte S Autoroute 440, H7T2H6 Laval, QC, CA


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Valutata 5 stelle su 5

Votre service est impeccable à tous les niveaux. Votre vendeur Noureddine Sabir est amical, connaît parfaitement la marchandise, très professionnel et a répondu à nos questions et besoins sans pressi... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Looks like a ghost town. No music in the background, not enough selection in 33 inch format. refrigerators smell inside, maybe should put some backing soda. No lights illuminated inside the refrigerat... Leggi di più

Valutata 5 stelle su 5

Nous avons été très bien accueilli par Mag-Gianni Cadet. Après, il a pris le temps de tout nous expliquer et il nous a donné des réponses pertinentes à toutes nos questions avec beaucoup de gentill... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Première expérience chez Canadian Appliances à la succursale de Laval et je suis entièrement satisfaite. Notre représentant, Mag-Gianni Cadet connaît bien ses produits et a su bien nous guider dans l’... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di elettrodomestici

Informazioni su Canadian Appliance Source - Laval

Scritti dall'azienda

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Informazioni di contatto

  • 3932 Desserte S Autoroute 440, H7T2H6, Laval, QC, Canada

  • 4502590365

4,3

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TrustScore 4.5 su 5

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4,3

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(2913)

7598 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I called for assistance at Canada…

I called for assistance at Canada appliances. I was transferred to Paz. I have to say. Extremely professional, guided me and explained to me exactly what I had to do to get the service for my washer and dryer. Keep up the good work. Very satisfied.

9 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

La veille de la livraison de nos 3…

La veille de la livraison de nos 3 electrodomestiques, j'ai téléphone pour connaître l'heure de livraison parce que je n'avais pas encore reçu mon avis de livraison a 15h et que vous fermiez à 16h et j'ai reçu un très bon service de Abhishek Rungloll qui m'a complètement rassurée avec beaucoup de courtoisie.

5 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

WOW quel bon service. J’ai adoré discuté avec Sheshna, Elle a bien compris ma demande et elle a bien su subvenir à mes besoins actuels. Continues ton bon travail, bonne continuité!

19 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Boite ouverte et pièces manques

Boite ouverte et pièces manques! Et jusqu’à ici pas de nouvelles! 3 mois déjà

20 agosto 2023
Logo di Canadian Appliance Source - Laval

Risposta di Canadian Appliance Source - Laval

Dear Customer
Our records show you picked up your panels for your panel ready fridge on Oct 7. If you are still experiencing problems please reach out at cs@caslp.ca.
Regards
CAS

Valutata 1 stelle su 5

Total liars

I checked the search criteria on their website for a stainless steal fridge. They delivered the wrong color and refused to exchange it or take it back without a 45% restocking fee and $121x2 delivery fee. They are dishonest liars. Do not buy from them ever.

12 settembre 2023
Non scritta su invito
Logo di Canadian Appliance Source - Laval

Risposta di Canadian Appliance Source - Laval

Hello Ilene,

Thank you for your feedback. Your feedback is important to us.

We apologize for any inconvenience caused by your order.

We can see that you ordered a refrigerator in the color Platinum Silver.

This information is available on our website.

Please note that the stainless steel version differs from manufacturer to manufacturer.

Our records show that your request to return the LG floor-model refrigerator was approved with no restocking fee on October 10th of 2023.

Thank you kindly,

CAS
T.B

Valutata 1 stelle su 5

I gave a deposit and they are not…

I gave a deposit and they are not reserving the appliance…. So they cannot guarantee they will have it once our newbuilt house is ready. In these case they should not take deposit!

24 agosto 2023
Logo di Canadian Appliance Source - Laval

Risposta di Canadian Appliance Source - Laval

Hi Genevieve,

Thank you for taking the time to share your feedback

Please note that you have set the required date for the product you purchased in December of 2023.

CAS system ensures the stock will be ordered prior to the required date of customer. Hence stock is not reserved for a delivery in three months.

Thank You,
W.L
CAS

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