Maria was great looking after me and my Honda Jazz. She updated to me while the car was having the MOT on all issues like I was in the garage with my car. She was also considerate and gave me an o... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Maria Nagy your service rep. was very knowledgable, helpful and pleasant to speak too. The overall experience was very good with collection/return and wash/vac. added to the Service and MOT. as per... Leggi di più
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recently bought a 2017 Honda Civic Sport Plus and I’m very happy with the car and the service I received. Adrian provided excellent customer service and made the whole process very easy and strai... Leggi di più
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Honda arranged for my car to be picked up from my home which is a plus . An addition to the service was a video sent by the mechanic showing my car being serviced and detailing what needs fixing. I wa... Leggi di più
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Dettagli dell'azienda
- Rivenditore di auto
- anche in
- Negozio di autoricambi usati
- Officina di autoriparazioni
- Rivenditore di auto usate
Scritti dall'azienda
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Informazioni di contatto
Victoria Road, Ruislip, HA4 0LJ, London, England, Regno Unito
- 020 8845 3551
4,6
Eccellente
702 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service very good staff were…
Excellent service very good staff were very helpfull
13 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Marilyn, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good people & good communication
Good people & good communication. Service completed on-time, with post service technician video.
13 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Andrew, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service went well and good support but discrepancies in plan
Service went well and good support but expected car to have a wash and vac as per my prepaid plan which was not done. Rang twice and left messages before getting through at 3rd time and being told Honda has stopped this! I was not informed. I would never had gone for a prepaid plan if I was told at the start that wash and vac, and roadside support, were added extras and could be withdrawn at any time
10 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi,
Thank you for your feedback regarding your recent service experience. I am pleased to hear that you felt well supported during your visit.
I am sorry for the frustration caused by the misunderstanding regarding the wash and vacuum service. As a group, we no longer offer this facility as we have transitioned to supporting sustainability initiatives instead; you can find more details here: https://www.brayleys.co.uk/ecologi.
However, as your review is anonymous, I would appreciate it if you could contact Preet, Amy, or Maria on our service desk directly. Since you mentioned this service was included in your previous contract, we would like to arrange a wash and vacuum for you to ensure we honour your agreement.
David Cook
Head of Business
Great service from Brayleys
The process was smooth and everything was great. Amy was very helpful and friendly
7 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
We have been customers of Honda Ruislip…
We have been customers of Honda Ruislip for many years and have come to rely on a high standard from all the team; from booking the service, checking in on the day, updates and reports during the service, and completion and collection.
10 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Debra, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
was kept informed while servicewas…
was kept informed while servicewas carried out
11 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service
Excellent service. Booking in service was easy. On srrival at Bushey Heath nice to be greeted by name and with a smile.
Vehicle was taken taken through and I was advised of collection time to suit
Paperwork ready when I came to collect my car.
Sad that the valet service Id got used to in the past is no longer available
The live video of the service carried kout on the day is very reassuring
Thank you, I will be back
5 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Barbara, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The assistant was calm and collective…
The assistant was calm and collective and happily answered all the questions I asked. She explained the invoice well and I was satisfied at the end.
7 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Ulric, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good job but one big problem....
All the CS interface side of the job was excellent and appreciated the use of mob tech to select job options, etc, but there was a problem. The two rear tyres were replaced with two new tyres with different pressures (about 7 PSA) so setting off the tyre fault icon on return home. It's a bit basic on modern Hondas: ensure correct pressures and reinitialise the deflation warning system. Which makes you wonder what else was missing from the service procedure! Might as well just take the car to some backstreet garage if the dealer is not on top of servicing their own cars. Otherwise, a very good overall job.
4 agosto 2026
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Excellent customer service and clear…
Excellent customer service and clear communication.
3 agosto 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Anna, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service
Excellent customer service. All very helpful.
30 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Paul, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
It was a great experience
It was a great experience. I was met by a very nice polite young lady who booked my car in and made notes of my concerns. I was contacted re the servicing by a polite person and offered suggestions to make the engine work better and I was contacted when it was ready.
30 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Ruth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Excellent. The staff I met and talked to were excellent and the experience was trouble free.
(The VW dealership wash the car before returning it
30 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Tony, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The after sale Service has lost its…
The after sale Service has lost its appeal no washing the car and giving it back nice and clean on top of that a collection fee went up from £30 to £50 doesn’t justify that since they are using your car to drive it. Nothing to be proud of better to up grade to another dealership who can take care of the customer and give a service one can talk about it’s so impersonal doesn’t feel like it’s HONDA!
27 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Dear Ms Harsha Bedi, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your disappointment with our after-sales service, the recent increase in our collection fee, and that your experience felt impersonal. We always aim to provide a high standard of care and value for our customers, so we regret that we fell short on this occasion.
If you would like to discuss this further, please feel free to reach out directly to our aftersales manager, Gurpreet Hunjan, by email at gurpreet.hunjan@brayleys.co.uk or by phone on 020 8845 3551. We would welcome the opportunity to speak with you and see how we might make things right.
I’m hard of hearing and the staff didn’t understand I can’t do phone
I’m hard of hearing, yet they insisted on calling me for one reason or another. The service charge was as expected with the exclusion of the air con service. The car was 3 years old when I bought it. It should have had the air con service before being sold to me. I paid an extra, unexpected £160 for that. Ouch! Also, very disappointed that Honda do not wash and clean the car.
27 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Anita, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent service from Brayleys
Excellent service from Brayleys. I received an update on the work required & the Service & MOT were completed very promptly. Thank you.
22 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Patricia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The Receptionist was very polite and…
The Receptionist was very polite and informative
21 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Shirley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
As a long-time Honda owner I have been…
As a long-time Honda owner I have been coming to Brayleys for many years for servicing. Their service dept is nothing short of excellent, the staff are very polite and welcoming, they discuss any repairs or replacements with you and all work done is of a very high standard as befits a Honda centre. They also take car safety seriously so no complaints whatsoever, and they even have a tea/ coffee machine for their customers which I never forget to use! In fact I'm so happy with my experiences over the years I even persuaded my sister to buy Honda from Brayleys as their reliability is legendary. Highly recommended!
1 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
HONDA waranty repair…
Very disappointing they are not interested in the Customer and their needs. It took all day to diagnose something they already knew. Over three weeks ago and then the Work cannot be carried until approved under waranty and part ordered. The service has deteriorated drastically. No transport, pick up service any more. Your car isn’t cleaned. the reason we bought our second HONDA was because of the high level of service we originally received previously.
22 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Trevor, Thank you for sharing your feedback, and please accept our sincere apologies that your recent experience fell so far below the high standards you previously enjoyed with us. We take concerns regarding diagnostic delays and warranty approvals extremely seriously, and we would like to investigate this thoroughly.
Because your review was posted anonymously, we are unable to look up your specific file directly. To help us investigate what happened, please contact our aftersales manager, Gurpreet Hunjan, directly at the dealership.
To clarify our current operational procedures, we do offer a collection and delivery service for a fee, and while we no longer provide complimentary washes and vacuums on-site due to our new partnership with Ecology, we recognise these details were not communicated clearly during your visit.
Gurpreet and our team would welcome the opportunity to look into the specifics of your visit and discuss how we can assist you while your vehicle work is being finalised.
I had a fantastic experience purchasing…
I had a fantastic experience purchasing my car, thanks to Hanat. He was friendly, professional, knowledgeable, and extremely helpful throughout the entire process. He took the time to understand what I was looking for, answered all my questions, and made the whole car-buying experience smooth and stress-free.
I really appreciated his honesty and excellent customer service. I would highly recommend Hanat to anyone looking to buy a car. Thank you for all your help!
Sam
21 luglio 2026
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Risposta di Brayleys Cars - Brayley Honda Ruislip
Hi Samy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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