Brayleys Cars - Brayley Honda Ruislip Recensioni 

Preet and Amy were friendly. Preet assisted me with setting up my Dash Cam. Communication very clear

Great customer service
Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item
Called again when completed and went through paperwork when car was collected

The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years. Coffee/chocolate machine had NO CHOCOLATE. Quite a few people annoyed by this. Awaiting delivery apparently. Having had a six and a half wait for my car, and costing me £1300, it was a shame that no car wash was offered.

I had my car serviced on 14 August 2026. While the customer service team were friendly, professional, and helpful throughout the process, I was disappointed with the outcome of the service.

I was advised that all brake pads required replacement, which came as a surprise given that the rear brake pads were only changed in February 2026 and the car has covered approximately 4,000 miles since then.

When I questioned this, I was told it was due to my driving style. Having owned the vehicle for over four years and only previously needed the rear brake pads replaced once, I found this explanation difficult to understand and felt it was not adequately justified.

Whilst I appreciate the support from the customer service team, I have concerns about the assessment and recommendations provided by the garage technicians. Overall, this was a disappointing experience on this occasion.

Updated on 25/08/26 - Received a call from Amy on 21/08/26 and was advised that I will receive a follow up email to make a reassessment.
Subsequently, I had already arranged the rear brakes to be independently checked resulting in showing only 40% worn and did not require replacing, however this was done and I have photographic evidence of new pads against the pads taken out.

Was promised that I will be emailed on 21/08/26, however, not received any communication from Honda since then.

Very friendly and experienced. Letting you know what is happening all the time with the car.

I’m disappointed with the level of customer service I’ve received. I took my car to the dealership because the air conditioning wasn’t working, and as the car is still under warranty, I expected the issue to be dealt with promptly.

I was charged £180 for the initial investigation, after which the dealership identified the fault and confirmed that it should be covered under warranty. However, it has now been over two weeks with no meaningful update. I’ve had to chase the dealership myself, and despite doing so, I’m still waiting for an update on when the issue will actually be resolved.

The technical issue itself is one thing, but the lack of communication and customer service has been particularly disappointing. I would expect much better communication and ownership from a main dealership, especially when the car is still under warranty.

Excellent service very good staff were very helpfull

Good people & good communication. Service completed on-time, with post service technician video.

Service went well and good support but expected car to have a wash and vac as per my prepaid plan which was not done. Rang twice and left messages before getting through at 3rd time and being told Honda has stopped this! I was not informed. I would never had gone for a prepaid plan if I was told at the start that wash and vac, and roadside support, were added extras and could be withdrawn at any time

The process was smooth and everything was great. Amy was very helpful and friendly

We have been customers of Honda Ruislip for many years and have come to rely on a high standard from all the team; from booking the service, checking in on the day, updates and reports during the service, and completion and collection.

was kept informed while servicewas carried out

Excellent service. Booking in service was easy. On srrival at Bushey Heath nice to be greeted by name and with a smile.
Vehicle was taken taken through and I was advised of collection time to suit
Paperwork ready when I came to collect my car.
Sad that the valet service Id got used to in the past is no longer available
The live video of the service carried kout on the day is very reassuring
Thank you, I will be back

The assistant was calm and collective and happily answered all the questions I asked. She explained the invoice well and I was satisfied at the end.

All the CS interface side of the job was excellent and appreciated the use of mob tech to select job options, etc, but there was a problem. The two rear tyres were replaced with two new tyres with different pressures (about 7 PSA) so setting off the tyre fault icon on return home. It's a bit basic on modern Hondas: ensure correct pressures and reinitialise the deflation warning system. Which makes you wonder what else was missing from the service procedure! Might as well just take the car to some backstreet garage if the dealer is not on top of servicing their own cars. Otherwise, a very good overall job.

Excellent customer service and clear communication.

Excellent customer service. All very helpful.

It was a great experience. I was met by a very nice polite young lady who booked my car in and made notes of my concerns. I was contacted re the servicing by a polite person and offered suggestions to make the engine work better and I was contacted when it was ready.

Excellent. The staff I met and talked to were excellent and the experience was trouble free.
(The VW dealership wash the car before returning it