Better - Woolwich Waves Recensioni 

Very friendly security guard.

Because, the area it's clean and good area, good equipments.

Good environment.
I wish to recommend my brother.

Clean environment, friendly and helpful staff. Various day time fitness sessions.

Great new sports centre with lots of facilities.
Happy with a smooth transfer of the kids swimming class from the old center.
The only thing is the new kids pool seems to be a bit too cold, so wondering if the temperature can be adjusted

The new WOOLWICH WAVES SPA EXPERIENCE IS A TOTAL SCAM IN COMPARISON TO OTHER BRANCHES WITH SPA EXPERIENCES SUCH AS WALTHAM FOREST. They have towel robe bag facility for spa members the sauna is larger the steam room is larger and actually functions. THE GYM LAYOUT IS AWFUL AS IT NEEDS TO BE SEPARATED BY WEIGHTS ON ONE FLOOR AND CARDIO/machines on the other.

Respectful staff (Danielle) during my induction @ Woolwich Waves.

She was friendly, showed me around equipments and demonstrated.

I absolutely love the new center, it’s a maze to navigate at the minute but I am sure eventually I will be able to find my way around, I love that you have individual changing rooms and lockers, you have to put in a pound for the locker but you get the money back once you are done using it.
The other areas I like is the cafe at the front it’s so relaxing and the seatings are superb absolutely fantastic experience, there is much more to explore because I could see a soft play area upstairs also haven’t been around to the water slide area as yet but all in all I would give it a 10 out of 10

I’m disappointed on how we can’t leave our lockers overnight when we’re paying for the membership, it’s just that now I would have to carry everything with me, meaning I feel less motivated to go whenever I don’t have the equipments with me. Not only that, but showers too, they’re very weak pressure.

Amazing building with exceptional staff.

The spa experience is ridiculously expensive and out of touch. 120 minutes is far too long and not in sync with medical guidance recommending 20-40 minutes for most people.

GLL need to do better

I got a referral from my doctor to join better at a reduced rate due to health issues. They got back to me straight away offering me an appointment to find out all my needs and history so they could assess them and make a health plan for me to follow. At the same time I was given an introduction appointment to show me around the waves centre. They gave me tips to better my diet and gave me a programme to follow and showed me how to use all the gym equipment correctly and how to adjust the equipment to my specific needs. The employees were very helpful, polite and covered everything I needed to know. They will now monitor my progress throughout the programme with monthly checks and update the programme to reach my goals. Very happy with the service I’ve been given.

The yoga class was excellent. The induction to the gym was poor. There were no instructions about where to go. I wandered around the gym and found a member of staff who briefly showed me around, but didn't help me find the machines I needed. It cost a lot for a 5 minute introduction.

Everything is fine and generally wonderful, but at least in the old studio it was possible to sign up for classes in the morning. Now, when I log in in the morning, everything is already fully booked. There are no classes available that I want—neither Pilates nor Barre Fit—everything is already taken.
If you see that these classes are in such high demand, why not make them larger or add additional sessions? Now I have to attend classes I’m not interested in, and I’m even considering canceling my membership altogether.
I don’t know—it’s a large building, so it feels like everything should have been well thought out. Instead, people are complaining that the pool is small and that the water is cold. I’ve even signed up for the pool, but now I’m not sure whether I’ll go or not, because I’m worried about the cold, based on what people are saying.
Overall, it doesn’t feel very well planned. If there is high demand, please add more classes or make the classes larger, instead of holding them in small rooms where there’s practically no chance to book a spot.

First swimming lesson the teacher was nice and made the experience fun and looking forward to going again.

Daughter loves her swimming lessons at the new centre.

Upkeep in all areas

When I was in my previous gym membership, it was £10 cheaper and Sauna was included. Now its £20 pay as you go for sauna why a joke.

Launch of Woolwich Waves was not executed well.

- Lack of signage or explanation on accessing the site and services.
- Much smaller site with fewer work out areas.
- There's a random studio with just treadmills and workout benches, which could've been used better.
- Still lacking varied equipment (eg. sled or more cable machines).
- Only 2 squash courts.
- Instructors being told they can't use their own music playlists.
- And to top it all off, you are now expected to pay for the sauna (£12.50 for 60 mins or £20 for 120 mins) when previously at Waterfront, it was included in your membership, which is just a joke.

Now just waiting for them to hike up membership prices in April, as usual...

I am leaving this review after cancelling my £99 per month full membership, which is advertised as providing access to all Woolwich Waves facilities.

Unfortunately, under the terms of what appears to be a one-sided and poorly structured contract, my membership will not actually end until 1st March. This means I will continue to be charged for over a month despite having already decided to leave due to the issues described below. This only adds to the disappointment.

To give proper context, between 15 January and 24 January, I spent £194.16 in just over half a month:

£25.30 for an introductory walk-around of the facilities
£20.00 for a gym induction session
£145.86 for my first month of membership
£3.00 unfairly applied non-attendance penalty

At no point during either the introductory session or the gym induction was I informed that failing to scan at the entry gates would result in automatic penalty charges or blocked booking access. This is a critical condition, yet it was never mentioned once.

What initially appeared to be a positive experience quickly deteriorated into a deeply frustrating and unacceptable one due to an entry and booking system that is badly designed and, more importantly, operated by staff who are poorly trained, provide incorrect advice, and give assurances that are simply untrue.

The problem began when my phone failed to scan at the entry gate. A member of staff manually allowed me to enter. Despite attending the session, I was later charged a £3 non-attendance penalty. I returned the following day to have this corrected and was told it would be sorted. On that visit, staff again allowed me in without scanning, and I specifically asked whether this was acceptable. I was clearly reassured that it was. That advice was wrong. I was then charged a second £3 penalty.

Those penalties immediately blocked my booking access, leaving all sessions greyed out on the app. As bookings can only be made digitally, I made another journey to the centre to resolve the issue. I was repeatedly told it would take around 20 minutes. I asked several times. I was repeatedly reassured. Nothing was resolved.

I woke up the following morning, Saturday, at 9am, unable to book any sessions, with the penalties still in place. This was after attending, following staff guidance, and after being given multiple false assurances that the issue would be corrected.

I returned again on Saturday and was denied any opportunity to speak to management. I was told at the customer service desk that the penalties could not be cancelled that day. At that point it became clear that staff either do not understand the system they are operating or are giving advice that directly leads to customers being penalised.

While waiting, I observed several other dissatisfied customers experiencing similar frustrations. This is clearly not an isolated incident.

Charging members for sessions they attended, blocking access based on incorrect staff advice, and then refusing to correct those errors demonstrates a complete lack of professionalism. Under the Consumer Rights Act 2015, services must be delivered with reasonable care and skill. Under the Consumer Protection from Unfair Trading Regulations 2008, customers must not suffer financial loss due to misleading information. Both standards have been breached.

This system penalises honest customers and rewards rigidity over common sense. For a publicly funded community leisure centre, this represents poor value for money and unacceptable practice. As someone paying the highest membership fee, I have been treated as a problem rather than a customer.

What could have been a long-term membership has been destroyed by poor training, misinformation, and a refusal to take responsibility. I have cancelled my membership and will not be returning.

A good layout of gym equpment would like to see a smith machine i train on own the smith machine help with assistance weight kind regards david