I’d like to give a huge shout-out to Jessie, who works at the front customer service desk at Woolwich Waves. She is such a lovely person and genuinely goes the extra mile for you every time. Jessie is... Leggi di più
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Sede
Cambia sedeWoolwich New Road 49, SE18 London, England, GB
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I’ve had a really positive experience at this gym. The equipment is good, the facilities are clean, and the atmosphere is friendly and welcoming. The staff are helpful and approachable, and it’s a com... Leggi di più
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Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... Leggi di più
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The facilities and environment is clean and beautiful and spacious. staff are professionally and always available to assist. Also they are trustworthy because after coming home from my swimming sessio... Leggi di più
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Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Woolwich New Road 49, SE18, London, England, Regno Unito
3,6
Nella media
139 recensioni
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I’ve had a really positive experience…
I’ve had a really positive experience at this gym. The equipment is good, the facilities are clean, and the atmosphere is friendly and welcoming. The staff are helpful and approachable, and it’s a comfortable place to work out whether you’re a beginner or more experienced.
8 settembre 2026
Risposta di Better - Woolwich Waves
Hi Abdi,
Thank you for your lovely review!
We're delighted to hear that you've had such a positive experience when using our gym space.
It's great to know that you enjoy the quality of our equipment, find our facilities clean, as well as the friendly and welcoming atmosphere we've built with our members.
We're especially pleased with how helpful and approachable our team has been.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
⭐ Jessie at the Front Desk Is Absolute Gold!
I’d like to give a huge shout-out to Jessie, who works at the front customer service desk at Woolwich Waves. She is such a lovely person and genuinely goes the extra mile for you every time. Jessie is always willing to help with absolutely anything, and nothing ever seems like too much trouble for her. Her customer service is brilliant, and she always makes you feel welcomed, valued and looked after. People like Jessie make such a difference. She is a real credit to Woolwich Waves and an absolute star. This girl is gold! ⭐
11 settembre 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Yolanda,
Thank you for your wonderful review!
We're delighted to hear that Jessie consistently goes above and beyond to support you during your visits.
We're so happy that she's always willing to help, makes you feel welcome, valued and looked after, as well as her customer service is brilliant.
We'll be sure to pass on your kind words to her!
Warm Regards,
Kaisha
Woolwich Waves itself is a really nice…
Woolwich Waves itself is a really nice centre. The pool facilities are clean and well maintained, and I found the lifeguards and changing-room staff to be friendly and helpful.
Unfortunately, my experience with the front-of-house staff was very different. The reception staff and security guard were extremely rude and, in my experience, appeared to repeatedly target and challenge multiple customers, particularly people of colour. On several occasions, people were being told that they did not have memberships despite them actively having valid memberships.
It was uncomfortable to witness and created a very unwelcoming atmosphere before even getting into the pool. It’s disappointing because the actual facilities are good and the staff working around the pool were friendly.
I hope management takes these concerns seriously and looks into how customers are being treated at reception and by security.
4 settembre 2026
Risposta di Better - Woolwich Waves
Good evening Mo,
Thank you for your review today.
We are extremely sorry to read about your experience, as we believe everyone should be treated equally and with patience.
The management team at Woolwich Waves will see your review and, hopefully, speak with all the reception/security staff to ensure that customers are treated respectfully.
On the positive side, we are pleased to hear that you enjoyed your time at the pool, and we hope this unfortunate experience will not discourage you from returning for your next swim.
Warm regards,
Shirley
Very clean nice staff
6 settembre 2026
Risposta di Better - Woolwich Waves
Hi SR
Thank you for your review.
It is great to know that the staff at Woolwich Waves are creating a nice environment and taking care of the facilities!
Kind Regards
Amir
Risposta di Better - Woolwich Waves
Hi Eliana,
Thank you for your review!
We appreciate your feedback regarding the length of your swimming lessons, and we'll be sure to share this with the relevant team.
We hope you're still enjoying your swimming lessons with us.
Thank you again for sharing this!
Warm Regards,
Kaisha
I enjoy swimming but changing rooms can…
I enjoy swimming but changing rooms can be cleaner but I understand that this is not always the centre fault as people are disgusting
2 settembre 2026
Risposta di Better - Woolwich Waves
Hi Freddy,
Thank you for your review!
We’re glad to hear you’re enjoying your swimming sessions here at Woolwich Waves
We appreciate your understanding regarding the changing rooms, and we’ll continue to do our best to keep them clean and welcoming for everyone.
We hope to see you again soon!
Warm regards
Azaria
The facilities and environment is clean…
The facilities and environment is clean and beautiful and spacious. staff are professionally and always available to assist. Also they are trustworthy because after coming home from my swimming session I realised I had lost my wallet. I went back and someone had handed it back to the staff who then gave it to me. I was really pleased. Overall i will rate my experience 10 out of 10 and recommend others. Thank you to the team at wave.
25 agosto 2026
Risposta di Better - Woolwich Waves
Hi Linda,
Thank you for such a lovely review!
It’s great to hear that you had such a positive experience with us.
We’re especially glad your wallet made its way safely back to you, it’s always reassuring to know our members can trust the team.
A 10/10 really means a lot, and we’ll be sure to share your kind words with everyone at Woolwich Waves.
We look forward to welcoming you back soon!
Warm regards,
Azaria
Head injury in this pool
After the review on Google and here where I posted about my daughters head injury - cut in the head, they asked to email them. I did and nothing happened. They just dont care even if you get injured on their slides which they say are safe. They are not! Keep your children away from this place!
9 maggio 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Milda,
Thank you for taking the time to share your feedback.
We're very sorry to hear that you remain disappointed following your daughter's injury and that you feel your concerns were not adequately addressed after reaching out to us. We understand how upsetting it must be when a child is hurt, and we appreciate the frustration caused when you felt your subsequent contact did not result in a satisfactory outcome.
We take the safety of our customers seriously, and it is concerning to hear that you have lost confidence in the measures in place and in the way your concerns were handled. Your comments have been noted and will be reviewed by the relevant team.
Thank you again for bringing this matter to our attention.
Warm Regards,
Hazal
Very disappointing to say the least!I…
Very disappointing to say the least!I spent £40 for 2 adults and 2 children for 1.5 hours of the family fun inflatable experience a few days ago at Woolwich Waves(which has no waves btw),was told by two very abrupt female staff members outside the changing area "Get the shoes off right now"...the main pool had ONE lane open as the left side was closed due to swimming proficiency tests for the inflatable obstacle course and the right side closed due to the inflatable obstacle course being there.Was very overcrowed,people wanting to swim couldnt due to teenagers mucking around in the pool and many adults lined up along the end walls just standing there chatting,blocking entry to the pool.The leisure pool also was packed to the brim,i was helping my 6yr old son who is learning to swim to try and stay afloat and he slipped under the water for a brief second,had a whistle blown at me by a very young lifeguard named MO who shouted at me"Are you thick?Ever heard of secondary drowning?"This really upset me and has been playing on my mind ever since,alot of the staff havent got a clue how to deal with the public.
20 agosto 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Terrianne,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that your visit to Woolwich Waves did not meet your expectations. We understand your frustration regarding the overcrowding, limited pool availability, and the interactions you experienced with members of our team.
We are particularly concerned to hear that you felt spoken to in an abrupt and upsetting manner. We expect all colleagues to treat customers with courtesy, professionalism, and respect at all times, and we're sorry that this was not reflected in your experience.
We appreciate you bringing these concerns to our attention. Your comments regarding the facilities, customer experience, and staff interactions will be reviewed with the relevant management team as part of our ongoing efforts to improve our service.
Warm Regards,
Hazal
Learning experience
He did not have great experience because his head was pushed in the water and he could not breathe. This was his first time for a lesson
12 agosto 2026
Risposta di Better - Woolwich Waves
Hi Rita,
Thank you for taking the time to share your feedback. We're very sorry to hear about your child's experience during their first swimming lesson. We understand how upsetting and concerning this must have been for both you and your child.
The safety and wellbeing of all our participants is our highest priority, and we take comments of this nature very seriously.
Thank you for bringing this to our attention.
Warm Regards,
Hazal
Risposta di Better - Woolwich Waves
Hi Helen
Thank you for your review.
We are very pleased to see that you are enjoying the new facilities and classes at Woolwich Waves, and we hope you reach your health and fitness goals with us!
Kind Regards
Amir
Poor staff performance
I went to Woolwich Swimming Pool on Thursday for the first time and informed the staff that it was my first visit. Unfortunately, I was not given any induction or information about where to go or what to do. I also found that the lockers require payment, but this was not explained.
I returned on Friday for a second visit and noticed there were no clear rules or guidance for lane swimming. People were swimming wherever they wanted, including children who could not swim properly going through the lanes. There were also people who could not swim in the fast lane, and staff did not appear to take any action.
I reported my concerns to the manager, who explained that there are many new staff members and that they are lacking training.
I also visited Charlton Lido, which was much better overall. However, I experienced a similar issue regarding the lack of induction or clear information for first-time visitors. I was simply told, “go left, right, left, the lockers are there.”
This type of welcome and lack of information for first-time visitors is unacceptable. For health and safety reasons, customers visiting a centre for the first time should be provided with clear information about the facilities, swimming pool rules, lane-swimming etiquette, locker arrangements and what they are expected to do.
I would strongly recommend that staff provide a basic induction or clear information to all first-time visitors to ensure they understand the rules and can use the facilities safely.
13 agosto 2026
Risposta di Better - Woolwich Waves
Hi Ruslanas,
Thank you for taking the time to share such detailed feedback about your visits to Woolwich Swimming Pool and Charlton Lido.
We're sorry to hear that your experience as a first-time visitor did not meet your expectations. We understand how important it is for new customers to receive clear information about the facility layout, locker arrangements, pool procedures, and lane swimming etiquette to help them feel comfortable and use the facilities safely.
We're also sorry to learn about your concerns regarding lane swimming at Woolwich Waves. We appreciate you raising these issues with the centre management team and sharing your observations with us. Your comments regarding customer guidance, pool supervision, and the support provided by staff will be shared with the relevant teams for review.
For customers who would like a more detailed introduction to the facilities, inductions are available and can be booked through the centre or the website and app. However, we appreciate your feedback regarding the information provided on arrival and recognise the importance of ensuring first-time visitors are made aware of the guidance, facilities, and services available to them.
We value your suggestion that first-time visitors should receive clearer information when arriving at the centre. Feedback such as yours helps us identify opportunities to improve the customer experience and ensure all visitors have the information they need to enjoy our facilities safely and confidently.
Thank you again for taking the time to provide this constructive feedback.
Warm Regards,
Hazal
My email sent on August 12th regarding…
My email sent on August 12th regarding changing my membership has not been answered because I made a mistake and chose the wrong membership. Even the uncooperative reception staff made me regret choosing you.
12 agosto 2026
Risposta di Better - Woolwich Waves
Hi Ahmed,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating it must have been not to receive a response to your email regarding your membership change. We also regret that your interaction at reception did not meet the high standard of customer service we aim to provide.
A member of our team has since reached out to you and apologised for the delay, and we appreciate your patience while this was being addressed.
We would still like the opportunity to ensure your membership query has been fully resolved. Please contact us via private message with your membership details if you require any further assistance, and we'll be happy to help.
Thank you for bringing this to our attention.
Warm Regards,
Hazal
Great vibe and lots of flexibility!
I love the flexibility and the variety of activities — I feel like I’m definitely not going to get bored! 😄
I’ve particularly enjoyed Yoga with Rosana and Dance Fitness with Frankie — they’re both lovely and make the sessions really enjoyable. I’ve also been doing the swimming training sessions, which have been great.
The only little disappointment so far was a virtual cycling session that I couldn’t do because the machine wasn’t working. Hopefully that was just a one-off!
Overall, I really like the atmosphere and vibe of Better Waves Woolwich. Friendly, varied and lots to choose from — exactly what I was looking for. 😊
18 agosto 2026
Risposta di Better - Woolwich Waves
Hi Bianca,
Thank you for your wonderful review and for awarding us 5 stars!
We're delighted to hear that you're enjoying the flexibility, variety of activities, and the welcoming atmosphere at Better Waves Woolwich. It's fantastic to know that Yoga with Rosana, Dance Fitness with Frankie, and the swimming training sessions have all helped make your experience such a positive one.
We're sorry to hear about the issue you experienced during the virtual cycling session. We appreciate you bringing this to our attention and hope it was an isolated incident.
Thank you again for your kind feedback. We look forward to seeing you at many more sessions soon.
Warm Regards,
Hazal
Very welcoming and helpful totally felt…
Very welcoming and helpful totally felt at ease.
5 agosto 2026
Risposta di Better - Woolwich Waves
Hi there,
Thank you for taking the time to share your feedback about Woolwich Waves.
We are delighted to hear that you found the centre welcoming and helpful, and that you felt completely at ease during your visit. Creating a friendly and supportive environment for all our customers is very important to us, so it is wonderful to know that this was reflected in your experience.
Thank you for your kind comments and for your support.
Warm Regards,
Hazal
Very disappointing
Very disappointing. How can they call it woolwich waves when they don't have waves? The old leisure centre was much much better, even in it's broken down state. I paid £20 for my grandson and I to find out it is tiny inside. The water sprinklers are completely free in Clapham common. We had to wait to get into the pool with the slides, as it was packed (health & safety), which means they are more about the money than the safety of the public. I spoke to the manager who told me she can't control how many people want to use the slides. She couldn't understand why I was concerned about safety at all. She walked off in a huff. Not everyone can have difficult conversations in a positive way. Watch this space because it's only a matter of time before disaster strikes. If they don't hear, they will feel. I won't be going back. I've written this for you to show that they knew.
8 agosto 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Ann,
We're sorry to hear that your visit to Woolwich Waves was disappointing.
We appreciate you taking the time to share your feedback regarding the size of the facilities, pool capacity, value for money, parking, and your experience during your visit. We understand how frustrating it can be when a visit does not meet expectations, particularly when attending with family and when facilities are busier than anticipated.
We also acknowledge your concerns regarding the interaction you had during your visit and thank you for sharing your perspective. Customer feedback plays an important role in helping us understand how our centres and services are experienced by visitors.
Thank you for taking the time to leave your review.
Warm Regards,
Hazal
I recently visited Woolwich Wave for…
I recently visited Woolwich Wave for the first time, having booked a Family Swim session for 29 July 2026 from 4:00 pm to 5:00 pm for one adult and three children.
Unfortunately, I was very disappointed with our experience. The children’s pool area, which includes the slides, is extremely small for the number of people admitted. During our session, the pool was significantly overcrowded, making it difficult to move around safely.
The number of families allowed into such a confined space created what I believe was a serious safety concern, particularly for non-swimmers. With so many people in the water, it seemed unlikely that the lifeguards would have been able to clearly identify or respond quickly to anyone who got into difficulty. My children were unable to enjoy the pool or swim properly because of the overcrowding.
Overall, the experience was neither enjoyable nor relaxing, and I feel that too many families were admitted for the size of the pool. I hope you will review the number of bookings permitted for these sessions to ensure a safer and more enjoyable environment for all visitors.
Sadly, based on this experience, I will not be returning.
29 luglio 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi there,
Thank you for taking the time to share your feedback about Woolwich Waves.
We're sorry to hear that your first visit did not meet your expectations. We understand how disappointing it must have been to arrive for a family swim session and find the children's pool area busier than anticipated, particularly when this affected your children's ability to enjoy the session.
The safety and wellbeing of our customers is our highest priority, and we appreciate your concerns regarding the number of swimmers in the pool and the overall experience during your visit. Your comments regarding capacity levels and customer experience have been noted and will be shared with the centre management team for review.
Thank you for bringing this to our attention. We're sorry that your visit left you feeling disappointed and appreciate you taking the time to provide such detailed feedback.
Warm Regards,
Hazal
All staff very nice and clean area.
29 luglio 2026
Risposta di Better - Woolwich Waves
Hi Tsering,
Thank you for your lovely review!
We're so happy that you appreciate the cleanliness of our facilities and that our team have been very nice during your visits.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
Reception staff and new staff are pathetic
Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything about most services provided at the centre and they just tell people to check online for simple information like opening times.
30 giugno 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Tasha,
Thank you for your review!
We're deeply saddened to hear about the issues you've experienced with our team at Woolwich Waves, particularly as this negatively impacted your experience with us.
We'll be sharing your feedback with the team for further review and to further understand what occurred.
We really appreciate you raising this with us, and we hope to make your next visit more positive.
Thank you again for your review!
Warm Regards,
Kaisha
Great centre and various activities
21 luglio 2026
Risposta di Better - Woolwich Waves
Hi Tina
Thank you for your review.
It is great to see that you are enjoying all of the facilities at Woolwich Waves, and we hope to see you again soon!
Kind Regards
Amir
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