Staff at the reception and some ‘new’ youngsters working at the centre are pathetic and lack people skills. They need to be trained to improve on their client facing skills. They do not know anything... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeWoolwich New Road 49, SE18 London, England, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The facilities are top-notch and the rooms are very spacious. There is plenty of room to accommodate everyone. The pool looks great. The cafe is inciting. Logistically, the centre is perfectly placed... Leggi di più
L'azienda ha risposto
Just as the name better I can say its the best gym sauna and leisure centre to be with. The better App has straight forward navigation membership joining process that allowed me join the gym or any ac... Leggi di più
L'azienda ha risposto
I found the gym, swimming pool, Pilates class, aqua aerobics, family leisure time and swimming wonderful. The staff have been very helpful and friendly also very supportive. I really enjoy coming to W... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro per il tempo libero
- Palestra e centro fitness
- Palestra
- Piscina al coperto
- Biblioteca
- Piscina all'aperto
Scritti dall'azienda
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Informazioni di contatto
Woolwich New Road 49, SE18, London, England, Regno Unito
3,7
Nella media
120 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The front of house staff are not very…
The front of house staff are not very helpful. Gym staff great 5 out of 5. Customers service great 5 out of 5
16 febbraio 2026
Risposta di Better - Woolwich Waves
Hi Janet,
Thank you for sharing this with us!
We're sorry to hear that the concierge at front of house were not very helpful during your visit to our Woolwich Waves Centre.
However, it's great to hear that you're enjoying the Gym facilities, and received great service from our customer service team.
We'll be sure to pass this feedback on with the wider team!
Warm Regards,
Kaisha
Risposta di Better - Woolwich Waves
Hi M
Thank you for your review.
We are delighted to hear that you are enjoying the classes and facilities at the new Woolwich Waves and that you find the App easy to use!
We hope to see you again soon.
Kind Regards
Amir
It’s great experience for me and the…
It’s great experience for me and the equipments were fantastic
17 febbraio 2026
Risposta di Better - Woolwich Waves
Hi Aderonke
Thank you for your review.
We are very pleased to see you enjoyed your experience at Woolwich Waves utilising the new gym equipment, and we hope to see you for another gym session soon!
Kind Regards
Amir
It is nice that Better Woolwich Wave…
It is nice that Better Woolwich Wave service centre we will visit again, respect for the team, it was nice to come for the first time, asked to show the premises. gladly showed and explained. When I decided to come to the pool that day, I could not come even though we already had a ticket. Our ticket was successfully changed to the next day. Thank you to the employee Ben for understanding and the opportunity not to lose the ticket. Pleasant communication, quick assessment of the situation solution...Thank you . Kristina
16 febbraio 2026
Non scritta su invito
Risposta di Better - Woolwich Waves
Hi Kristina,
Thank you so much for taking the time to share your lovely feedback about your visit to Better Woolwich Wave. We’re absolutely delighted to hear that you had such a positive first experience with us and that the team made you feel welcome by showing you around and explaining the facilities.
It’s especially great to know that Ben was able to assist you with your ticket and make sure you didn’t miss out. We’ll be sure to pass on your kind words to him – he’ll be very pleased to hear them!
Providing friendly, flexible, and understanding service is something we truly value, so your comments mean a lot to the whole team. We’re so glad everything was resolved quickly and pleasantly for you.
We look forward to welcoming you back again soon!
Not very convenient
Woolwich Waves is beautiful however, the layout of was not well thought of. The corridor for dropping or picking up is always crowded because there is not enough room and separation for those who have finished their lesson and those about to start.
Furthermore, there is no hanging hooks for coats as it was at Waterfront. Guardians have to exit the turnstile carrying coats to watch their children and having to enter again. Not very convenient.
6 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Priscainhim,
Thank you very much for sharing your feedback with us. I will ensure your comments are passed on to the centre manager for review, as your input is invaluable in helping us improve our services.
Kind regards
The very best
The teachers were genuine, kind and motivated . They helped me get over the fear of swimming. They are a wonderful team. I would recommend them.
13 febbraio 2026
Risposta di Better - Woolwich Waves
Hi Tessa
Thank you for your review and recommendation.
It is wonderful to see that the swim instructors have been able to help you overcome your fear of swimming, and we hope you continue to gain the confidence you wish for!
We will be sure to pass your feedback on!
Kind Regards
Amir
Issue with Woolwich waves centre
The new Woolwich waves centre (that opened in Jan 2026) had refundable £1 lockers in the swim changing room which was great. I had suggested this feature. But now, mid Feb 2026, these have changed to 20p tokens. Members have to use a bank card to buy a token from a machine at the entrance. The token is retained. How is this an improvement? Very unhappy.
9 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Anji,
Thank you for providing your feedback regarding the lockers at Woolwich Waves.
I have been advised by the centre manager that the lockers originally installed were mistakenly placed by the contractor.
These have since been replaced with non-refundable 20p lockers.
I acknowledge that this change may cause confusion and frustration, and I apologise if the new system does not meet your expectations.
The centre has attempted to clarify this by displaying signage about the changes; however, I understand that this may not entirely alleviate the inconvenience experienced.
Kind regards
Waves is lovely...love the Aqua…
Waves is lovely...love the Aqua aerobics
Whilst still new a few teething issues....it would be nice if some people using the changing facilities would then use the provided lockers...rather than storing their clothes in the changing rooms....it's selfish to other users. But other than that all good.
31 gennaio 2026
Risposta di Better - Woolwich Waves
Hello Donna,
Thank you for your comments and feedback
We're thrilled to hear you enjoyed your Aqua Aerobics session at Woolwich Waves!
I've shared your great idea about the lockers in the changing room with the centre manager for them to have a look at.
Kind regards
I dont like the time in the teaching os…
I dont like the time in the teaching os wastimg soemtimes as kids not allowing to practise more.
Using same style again n again.
9 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Rajal,
Thank you for your comments and feedback.
We're sorry to hear that the teaching methods at Woolwich Waves haven't met your expectations.
Why not have a friendly chat with the swimming instructor to explore this further? I've also shared your feedback with the centre manager for their review.
Kind regards
Woolwich Residents Must Do Better
Until the recent transition to Woolwich Waves, during my two years going to Waterfront Leisure 5 days a week, most patrons were disorganized and inconsiderate. There was no conception of individual responsibility and order. They would not pick up after themselves, which meant the person coming after them to deal with their mess if they were to use the space/equipment. A few regulars were consistently on illegal psychoactive drugs. Through no fault of the staff, the weight and functional fitness rooms were consistently a mess, with equipment everywhere else but where it was meant to be. Additionally, it was common occurrence for non-patrons to sneak in or use someone else's membership to get past the gates. The facility was overall well-equipped and a great fitness space for the price, however it was clearly not appreciated by the patrons which detracted from the overall experience for the reasons mentioned before. Do NOT come here if you are looking for a serious workout space that pertains to gym etiquette -- it is meant for the masses, and that is what you will find.
30 gennaio 2026
Risposta di Better - Woolwich Waves
Hello
Thank you for taking the time to share your detailed comments and feedback with us.
We sincerely regret to learn that your experience at Woolwich Waves has not been satisfactory, as such behaviour is not in line with our standards.
It is disappointing to note that some gym members did not demonstrate proper gym etiquette.
Regarding the concerns about members consistently using illegal psychoactive substances and non-members gaining unauthorised access to the facilities, I have forwarded this information to the centre manager for further review.
We appreciate you bringing these matters to our attention, as your feedback will assist us in making improvements.
Kind regards
Wonderful Woolwich Waves
A fantastic centre, enthusiastic and knowledgeable instructors, helpful customer care staff and plenty of cleaners. Only let down by poor Wi-Fi making it hard to get through the entrance barriers.
9 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Katrina,
Thank you for your review.
We're so happy to hear you thought the Woolwich Waves Centre was fantastic and that the staff and instructor were super knowledgeable!
We're sorry about the WiFi issues – it can get a bit busy when lots of people are online at once. We've shared your feedback with the centre so they can take a look.
Kind regards
Disappointed
I was very disappointed with the new pool. I loved waterfront for swim for fitness then jumping in the sauna and jacuzzi Str8 after for 10 to 15 minutes daily. with the new sauna. once a month luxury if that. high prices.No discounted sauna membership for disability benefits. Very cold getting out of pool. Poor layout for entry and exit into pool.
11 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Mr G,
Thank you for your detailed comments and feedback.
We are sorry to learn that your experience at the Woolwich waves was not a great one.
We have taken on board your comments and will pass them on to the centre manager to review.
Kind regards.
Woolwich waves is a great place
Woolwich waves is a great place. Spacious, clean and welcoming. Plenty of staff although maybe not in the gym a lot of the time. We are happy with the cost of our memberships which suits us. There does seem to have been a mass drive to recruit members because the gym can be so packed you cannot use the equipment you want. The use of the pool by school groups is great except they are given three-quarters of the pool and day time swimmers are squashed in thin lanes, not a great experience. Lockers and toilets plentiful. It might become necessary to return to bookings for sessions but that never worked at the Waterfront.
8 febbraio 2026
Risposta di Better - Woolwich Waves
Thank you for finding the time to share your experience with us, Nuala.
Your very detailed feedback is absolutely appreciated.
Kind Regards
Superb leisure centre
Superb leisure centre, unbelievably equipped and with an incredibly helpful team of people
10 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Customer,
Thank you for your 5-Star review.
We are delighted that you are enjoying the facilities at our centre and that you found our staff to be very helpful.
We look forward to seeing you again soon.
Kind regards
Risposta di Better - Woolwich Waves
Hi Georgia
Thank you for your review.
This is wonderful to see!
Kind Regards
Amir
- Facilities and classes are great. App needs improvmenet
- Facilities are great. All brand new and with the latest tech machines.
- Classes are also good. Big range of them.
- App is not that friendly. So many clicks to get to your different placing including booking, or to book a class. When you look at Your Waitlist is giving the date when you tried to book instead of the actually class details (date and time of the class).
10 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Araceli,
Thank you for your 4-Star review.
We are pleased to hear that you are enjoying the facilities at Woolwich Waves.
We regret to learn that you do not find our App to be user-friendly. We have recently updated the App to enhance its accessibility for our users.
Please be assured that your feedback has been duly noted, as it will assist us in making further improvements.
Kind regards
I’m afraid the gym is now so busy…
I’m afraid the gym is always so busy that it’s difficult to have a good workout. Always having to wait for equipment to be freed up. Very expensive gym particularly when just get frustrated with not being able to get a good workout and always worrying about the equipment I need to use being busy
9 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Mrs Horner,
Thank you for your comments and feedback.
We regret to hear that your recent experience at Woolwich Waves did not meet your expectations.
Please be assured that your remarks have been noted and will be forwarded to the centre manager.
Kind regards
Booking classes
I love the pilates class but it is so difficult to get booked, quite often on waiting list to get booked therefore no continuity in my journey to health and wellbeing, have had to miss so many weeks.....perhaps 6 week courses would work!!
2 febbraio 2026
Risposta di Better - Woolwich Waves
Thank you for finding the time to share your experience with us.
We are aware of the situation, Popular classes can be hard to book, we hope we will able to improve it in the future.
The club is really nice and the staff…
The club is really nice and the staff are great. However, I fix very difficult to book yoga and Pilates classes. It is just a few and are always full.
They should put more yoga classes and different styles of yoga.
9 febbraio 2026
Risposta di Better - Woolwich Waves
Hello Iris,
Thank you for your comments and feedback.
Kind regards
The swimming pools are very superb and…
The swimming pools are very superb and and nice. The changing rooms and all other facilities are excellent
5 febbraio 2026
Risposta di Better - Woolwich Waves
Hello
Thank you for your 4-Star review and your comments and feedback.
We are happy to know that you are enjoying the facilities at the Woolwich Waves.
Kind regards.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.