Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... Leggi di più
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Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Leggi di più
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Staff members could not of helped any more I was going to see if I could get cheaper but great man who looked after me was the difference
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Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
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Buyer beware
I took out a policy on line on a Sunday, but had to cancel it on following day. After holding for 11 minutes (as you couldn’t cancel on line) I finally got to speak to a human. I got charged £40 for the privilege.
27 luglio 2026
Non scritta su invito
Risposta di Autonet Insurance
Thank you for reaching out and sharing your experience. I am sorry to hear about the difficulty you had when trying to cancel your Autonet policy and the unexpected charge of £40. I understand how frustrating this must have been, especially after waiting on hold for 11 minutes.
As a broker we apply administration fees to cover costs incurred as a result of arranging and administering policies. The cost includes staff resource, updating insurers, and the issuing of documentation if required. The administration fee is a flat fee, regardless of when the policy is being cancelled. We do regularly review our fees, and we feel they are in line with the wider insurance market.
If you would like to discuss this further or log a complaint, please reach out to our team via www.autonetinsurance.co.uk/contact-us
Kind regards,
Chris @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your review!
We're pleased to hear that switching your insurance to your new car was quick and easy. We aim to make policy changes as straightforward as possible, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
It was very easy to do
25 luglio 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
We’re really pleased to hear that you found the process very easy to complete.
We always aim to make arranging insurance as simple and straightforward as possible, and we appreciate you taking the time to let us know about your experience. Thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
We’re delighted to hear that you experienced quick service and were happy with the price you received.
We aim to make arranging insurance as simple and efficient as possible while offering great value for our customers. We appreciate you taking the time to leave a review and thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @Autonet Insurance
Good price and excellent service for…
Good price and excellent service for the step by step instructions for filling in the forms and no waiting for the next page to download
25 luglio 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
We’re really grateful to hear that you found our service excellent and our pricing competitive. It’s great to know that the step-by-step guidance made completing the forms easy and that the process was quick and seamless.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind Regards,
Laura @ Autonet Insurance
I am not computer literate.
I am not computer literate.
Although the staff were professional, a lot of times, they had to repeat because of their accents, and it was obvious there were frustrations on both sides.
16 luglio 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us. We truly appreciate your honesty and are sorry to hear that communication was sometimes challenging during your interactions. Our team strives to provide clear and professional service to all our customers, and we regret any frustration this may have caused.
If there is anything more we can assist you with or if you have any further concerns, please do not hesitate to get in touch.
Kind regards,
Michelle @ Autonet Insurance
Helpful, understanding and efficient
I took out car insurance with this company at the same time as my old insurance auto-renewed (guess who forgot to cancel that?)... So had to cancel this one. The cancellation process was very easy, the colleague who spoke to me was friendly, understanding and very helpful and efficient; my cancellation was processed immediately, and I was informed of all steps. I highly recommend this company based upon my experience.
24 luglio 2026
Risposta di Autonet Insurance
Thanks for your 5 star review! We're sorry to hear about the mix-up with your insurance renewal, but we're delighted that our team could make the cancellation process as straightforward and stress-free as possible.
It's wonderful to hear that our colleague was friendly, understanding, and efficient throughout the process. We'll be sure to pass on your lovely feedback to the team. We really appreciate your recommendation and hope we'll have the opportunity to welcome you back in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
User friendly and very good service all…user friendly
User friendly and very good service all this and it’s the best value for monthly I found
16 luglio 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us. We're delighted to hear that you found the service easy to use and that you were able to secure great value for your monthly premium.
If you have any questions or need any support in the future, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Many thanks for taking the time to leave us a review. We're pleased to hear that you found setting up your policy quick and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Easy to take outpolicy
22 luglio 2026
Risposta di Autonet Insurance
Thank you for your review! We're pleased to hear you found taking out your policy easy and straightforward. We appreciate your feedback and are glad we could make the process simple for you. Thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Great cover, reasonable price
The initial questions I had to answer to set up my cover were eay to understand and respond to. The levels of cover available set out the advantages of each level and what each criteria added to the cost. The prices for car insurance were very reasonable and I saved £100 on my quote from my previous insurer.
15 luglio 2026
Risposta di Autonet Insurance
Thank you for your fantastic review. We're delighted to hear that you found the process easy to understand and that the different levels of cover were clearly explained. It's great to know you were happy with the value of your policy and that you were able to make a saving compared to your previous insurer.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Risposta di Autonet Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our website so easy to use.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Very straightforward
Very straightforward policy purchase, picked the exact cover I required, competitive price for what's included and easy to complete the transaction, all done online and all documents readily available.
14 luglio 2026
Risposta di Autonet Insurance
Thank you for your fantastic review! We're delighted to hear that you found the purchase process straightforward, were able to choose the exact cover you needed, and were pleased with the competitive price. It's also great to know you found the online journey easy to complete and that your documents were readily available. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Risposta di Autonet Insurance
Thank you for your lovely review! We're delighted to hear that you found our service easy and helpful. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
The website sight is not great …
The website sight is not great received the verification code but could not verify!
20 luglio 2026
Risposta di Autonet Insurance
Thanks for taking the time to leave a review. I'm sorry you have experienced issues whilst trying ot register for your online account. I have reviewed your policy and can see the account registration was successful. If you require any further assistance or have any questions, please reach out to our live chat team who will be happy to support you.
Live chat can be contacted via www.autonetinsurance.co.uk/contact-us/car-insurance
Kind regards,
Rachel @ Autonet Insurance
Risposta di Autonet Insurance
Thanks for your 5 star review and feedback! We're pleased to hear you found the service great!
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Not a great company to deal with
Not a great company to deal with. I had to make 4 phone calls as I kept getting emails from the credit company for the direct debits saying they had been cancelled!!! Still not convinced it is sorted so will call again tomorrow !!
12 luglio 2026
Risposta di Autonet Insurance
Thank you for your feedback and for bringing this to our attention. I apologize for the inconvenience you have experienced with the direct debit communications. I understand how frustrating this must be.
Having reviewed your policy everything has been has been set up with regards to your loan and you should have no further issues, if you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Cannot Access my Documents
I have a welcome email with a link to access my documents but when I click on that it takes me to your website with no way of accessing my documents. Really frustrating as I am going to have to phone you tomorrow to try and get my docs. Extremely poor.
18 luglio 2026
Risposta di Autonet Insurance
Thank you for reaching out and sharing your experience. I’m very sorry to hear that the link in your welcome email isn’t giving you access to your documents as expected — I completely understand how frustrating that must be.
I have resent the registration link for you to register and then you should be able to access the documents..
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
Good price and sorted quick
15 luglio 2026
Risposta di Autonet Insurance
We appreciate you sharing your feedback with us. We're pleased to hear that you were happy with the value of your policy and the efficient service provided. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
It was really easy to navigate the…
It was really easy to navigate the website and get insurance at a good price
11 luglio 2026
Risposta di Autonet Insurance
We appreciate you sharing your feedback with us. We're pleased to hear that you found our website easy to use and that you were happy with the value of your insurance. If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
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