Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We joined few weeks ago but communication has been extremely poor, tried contacting via livechat & explained error on the account but kept insisting this is because my account is not registered. I tri... Leggi di più
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I got all the information i needed, spoke to really nice people on the phone with no problems, ever thing was sorted in minutes, thank you for being there and sorting it out with no fuss, daron
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Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Leggi di più
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Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
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Risposta di Autonet Insurance
Thank you for your review.
We're delighted to hear that you received excellent service. It's great to know we were able to provide you with a positive experience.
Thank you for choosing us, and we look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Great service from Jenny on telephone
Great service from Jenny on telephone. Much appreciated.
26 luglio 2026
Risposta di Autonet Insurance
Thank you for your wonderful 5 star review! We're delighted to hear that you received great service from Jenny. We'll be sure to pass on your kind words to her, and we're sure she'll really appreciate your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Unable to get through to anyone via the…
Unable to get through to anyone via the online chat, no humans, just chat bots which are completely useless. Unable to alter my auto renewal as you need to liaise with someone to undo the automatic renewal setting, no good! You should have to opt in not opt out !!
4 agosto 2026
Risposta di Autonet Insurance
Thank you for reaching out and sharing your experience. I’m sorry to hear about the difficulties you’ve had with our online chat and managing your auto-renewal settings. We understand how frustrating it can be when you cannot easily speak to a real person. Just to let you are able to amend your renewal preferences within your customer portal online however I have done this for you.
Kind regards,
Michelle @ Autonet Insurance
Risposta di Autonet Insurance
Thank you so much for your great feedback!
We are delighted to hear that you found getting your policy straightforward and simple. Making the process as seamless and hassle free as possible is always our main goal, so it is fantastic to know we delivered for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Risposta di Autonet Insurance
Thank you so much for leaving us your review.
We’re delighted you got a good quote with better cover than the rest! Helping you get great value makes our day.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
south African call center can not…
south African call center can not understand English , kept being told bear with me bear with me. 1hour and 15mins
Not good enough !!!!!!!!!!!!!!!!!!!!
Very disapointed
30 luglio 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us. I’m very sorry to hear about the difficulties you experienced with the call centre, especially regarding communication and the length of time you were kept waiting. This is certainly not the level of service we aim to provide.
If you would like to discuss your concerns further or to log a complaint, please use the below link:
www.autonetinsurance.co.uk/contact-us
Thank you for your patience, and again, I apologise for the inconvenience caused.
Kind regards,
Michelle @ Autonet Insurance
Simple
Simple, no fuss, straightforward to set up. Not the cheapest but that’s not what I was looking for, so just right really.
31 luglio 2026
Risposta di Autonet Insurance
Thank you so much for taking the time to share your feedback.
We’re really glad to hear you found setting up your cover simple, straightforward, and fuss free.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Found it a little difficult at start to…
Found it a little difficult at start to get through but when I did was fairly straightforward.
23 luglio 2026
Risposta di Autonet Insurance
Thank you for your review and for sharing your feedback. We're sorry to hear you found it a little difficult to get through to us initially, but we're pleased that once you did, you found the process straightforward.
We appreciate your patience and your comments, as they help us identify where we can improve. Thank you for choosing us, and we look forward to assisting you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Risposta di Autonet Insurance
Thank you for your great review! We're delighted to hear you found our website excellent. We really appreciate your feedback and are pleased we could provide you with a positive experience. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
From start to finish as very easy…
From start to finish as very easy lovely gentleman speaking to me
23 luglio 2026
Risposta di Autonet Insurance
Thank you for your lovely review! We're delighted to hear that you found the whole process easy from start to finish and that our team member provided such friendly and helpful service.
It's great to know you had a positive experience speaking with us. We'll be sure to share your kind comments with the team. Thank you for choosing us, and we look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Honest quote
21 luglio 2026
Risposta di Autonet Insurance
Thank you for your review! We're delighted to hear that you found our quote honest and transparent. We appreciate your feedback and your trust in us. Thank you for choosing us, and we hope to assist you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Easy to follow instructions-…
Easy to follow instructions- information laid out clearly.
Price very good
29 luglio 2026
Risposta di Autonet Insurance
Thank you for your great review! We're pleased to hear that you found our instructions easy to follow and the information clearly laid out. It's also fantastic to know that you were happy with the price. We really appreciate your feedback and thank you for choosing us. We look forward to helping you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Autonet Insurance.
Risposta di Autonet Insurance
Thank you so much for leaving us a review!
We’re really glad to hear that you found the site easy to use and signed up in just 10 minutes.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Sandra on the phone was very good…
Sandra on the phone was very good explained everything perfectly and took my details and the payment and she was very very polite
29 luglio 2026
Risposta di Autonet Insurance
Thank you so much for leaving us a review!
We’re so glad Sandra took great care of you. It’s wonderful to hear she explained everything clearly and made payment easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
The price of the insurance is very…
The price of the insurance is very expensive. One of the customer service people I spoke to was not very clear. The other one answered my questions when I phoned again today.
22 luglio 2026
Risposta di Autonet Insurance
Thank you for your feedback regarding your recent experience. I’m sorry to hear that you found the price to be expensive and that one of our customer service representatives was not very clear in their communication. However, I’m pleased to know that another member of our team was able to answer your questions when you phoned again.
We always aim to provide clear and competitive insurance options, and your comments are important to us in helping improve our service.
If you have any questions in the future, please do not hesitate to contact us.
Kind regards,
Michelle @ Autonet Insurance
Have to re-register for a renewal,and…
Have to re-register for a renewal,and not the best policy either.
28 luglio 2026
Risposta di Autonet Insurance
Thank you for your feedback. I’m sorry to hear that the renewal process has been inconvenient and that the policy did not meet your expectations. We appreciate your honesty and would like to help improve your experience.
If you have any specific concerns about the policy or if there’s anything we can assist with regarding the renewal please reach out to our team who will be happy to help.
Kind regards,
Chris @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the entire process completely straightforward and that our advisors provided such great assistance.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Very easy to follow instructions
Very easy to follow instructions. Competative pricing for insurance and ad ons. Very good experience.
25 luglio 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us such a positive 5 star review. We’re pleased to hear that you found our instructions easy to follow and that you were happy with our competitive pricing and range of additional options.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Buyer beware
I took out a policy on line on a Sunday, but had to cancel it on following day. After holding for 11 minutes (as you couldn’t cancel on line) I finally got to speak to a human. I got charged £40 for the privilege.
27 luglio 2026
Non scritta su invito
Risposta di Autonet Insurance
Thank you for reaching out and sharing your experience. I am sorry to hear about the difficulty you had when trying to cancel your Autonet policy and the unexpected charge of £40. I understand how frustrating this must have been, especially after waiting on hold for 11 minutes.
As a broker we apply administration fees to cover costs incurred as a result of arranging and administering policies. The cost includes staff resource, updating insurers, and the issuing of documentation if required. The administration fee is a flat fee, regardless of when the policy is being cancelled. We do regularly review our fees, and we feel they are in line with the wider insurance market.
If you would like to discuss this further or log a complaint, please reach out to our team via www.autonetinsurance.co.uk/contact-us
Kind regards,
Chris @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your review!
We're pleased to hear that switching your insurance to your new car was quick and easy. We aim to make policy changes as straightforward as possible, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Autonet Insurance
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