Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We joined few weeks ago but communication has been extremely poor, tried contacting via livechat & explained error on the account but kept insisting this is because my account is not registered. I tri... Leggi di più
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I got all the information i needed, spoke to really nice people on the phone with no problems, ever thing was sorted in minutes, thank you for being there and sorting it out with no fuss, daron
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Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... Leggi di più
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Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
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Risposta di Autonet Insurance
Thank you for your review. We’re pleased to hear you found the process quick and easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Deal with genuine honest people and…
Deal with genuine honest people and don't hide behind poor quality web pages
14 agosto 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. We understand your concerns regarding our online services and appreciate how frustrating it can be when you do not find the information or support you need quickly and easily.
We recognise that a straightforward and accessible customer journey is important, and we're disappointed to hear that we did not meet your expectations on this occasion.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for taking the time to share your comments with us.
Kind regards
Chelsea @ Autonet Insurance
Hassle free experience
Setting up the account and getting quote was easy as pie. Hassle free. Easy to navigate site. Done through Compare the Market.
10 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review.
We really appreciate your feedback and are delighted to hear that setting up your account and getting a quote through Compare the Market was hassle free, easy to navigate, and easy as pie.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Much cheaper than Bupa price for loyal customers
Much cheaper than Bupa price for loyal customers. Efficient way to renew Auto insurance.
13 agosto 2026
Risposta di Autonet Insurance
Thank you for your feedback! We’re delighted to hear you found our price competitive and the renewal process efficient and straightforward. We really appreciate your continued loyalty and choosing us for your auto insurance!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Easy pessy Everything was set out so you could…
Everything was set out so you could understand what you were getting
11 agosto 2026
Risposta di Autonet Insurance
Thank you for your review! We’re pleased to hear that everything was clearly explained and easy to understand, so you knew exactly what you were getting. We really appreciate your feedback!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Risposta di Autonet Insurance
Thank you for your review! We’re delighted to hear that you found our prices competitive and our service good. We really appreciate your feedback!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Horrible experiance with those guys
Horrible experiance with those guys, espacially David.They make me call them 3 times ,as apparemtlly I fill the forms wrong ,and if I do not pay them more they will cancel my policy,agreeded to that when monay I paid will run out. Today found out that they still took a monay from my account, has to reverse that via bank. Cant understand why after few houres on the phone still try to take my monay if the policy is parently invalid. Lets see what financial Ombudsman can say olabout that. Avoid Avoid Avoid
12 agosto 2026
Non scritta su invito
Risposta di Autonet Insurance
We are truly sorry to hear about the difficulties you experienced with us. We understand how frustrating it must be to spend hours on the phone and still encounter issues.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
Kind regards,
Michelle @ Autonet Insurance
Excellent service
4 agosto 2026
Risposta di Autonet Insurance
Thank you so much for your kind 5 star feedback! We’re delighted to hear you were happy with our service.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your fantastic 5 star review! We’re delighted to hear that you were happy with our product, service and pricing. Providing great value and a smooth customer experience is really important to us, so it’s wonderful to hear your feedback.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Autonet Insurance
Great and quick service
I had a quote yesterday and just paid for it i got all the documents straight away by email very quick and easy to use 🙃 price was fine as well will recommend to everyone
11 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review. We’re delighted to hear that you found the process quick and easy, received your documents straight away, and were happy with the price.
Thank you for recommending us!
Kind regards, Tahara @ Autonet Insurance
Extremely long telephone call
Extremely long telephone call. Didn't even provide policy number which I was led to believe would be on email. So now have to phone to get this to see my policy documents. Excessive repetition of questions already answered.
10 agosto 2026
Risposta di Autonet Insurance
We sincerely apologise for the frustrating experience you had with our telephone service and the missing policy number. We understand your time is valuable and we are actively reviewing our processes to prevent such inconveniences for our valued customers.
I have sent you a link to register for the portal and this includes your policy number in the email.
If there is anything further we can help you with please do not hesitate to contact us.
Kind regards,
Michelle @ Autonet Insurance
Customer experience in question
Had issues with this company before with auto renew debate.Debate was emphasised with small print terms & conditions.
You never see the customer service or policy detail until you need it, then it falls apart.
Lets not get too excited with the star rating until customer service is required !
13 aprile 2026
Risposta di Autonet Insurance
We are truly sorry to hear about your negative experience with our auto-renewal process and the challenges you faced with our terms and conditions. Your feedback is invaluable as we work to improve our services and customer interactions.
If you have any further questions or concerns, please reach out.
Kind regards,
Michelle @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking a moment to post your thoughts today. We are really glad that you found all our information completely clear and that our team provided such a supportive interaction when finalising your arrangements. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
We are so grateful to you for taking a moment to leave this feedback. It is wonderful to hear that your experience was completely hassle-free and that you found our process incredibly swift to complete. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
I can't find my account.
28 luglio 2026
Risposta di Autonet Insurance
Thank you for reaching out. I understand you're having trouble finding your account. As you provided your reference number, I can see that you have registered for the customer portal which you can log into with the below link:
www.autonetinsurance.co.uk/contact-us/car-insurance
Kind regards,
Michelle @ Autonet Insurance
Risposta di Autonet Insurance
Thank you so much for taking the time to leave us your review!
We are delighted to hear that you found communicating with us easy and enjoyed our service. Delivering clear, friendly communication alongside top-notch service is always our goal, so knowing we got it right for you means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
Everything was ok
3 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to share your review!
We are glad to hear that everything went smoothly with your experience. We always strive to keep things simple and reliable for our customers, and we appreciate you letting us know we met your expectations.
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
A very easy site to negotiate
It was very easy to find all relevant information quickly, all the way to conclusion. Clear, plain language and simple. Perfect.
4 agosto 2026
Risposta di Autonet Insurance
Thank you so much for taking the time to share your review!
We are delighted to hear that you found the entire process so quick, simple, and straightforward. Clear, plain language is so important to us, so knowing you were able to find all the information you needed easily right through to the end means a lot to our team!
Thank you for choosing us, and please don't hesitate to reach out if you ever need any assistance with your policy in the future.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your fantastic review!
We're delighted to hear that you found our team knowledgeable and easy to deal with. It's great to know you received the level of service we strive to provide, and your 10/10 rating means a great deal to us.
Thank you for choosing us, and we look forward to helping you again in the future.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
Risposta di Autonet Insurance
Thank you for your review.
We're pleased to hear that you found our service very good and our team helpful. Your feedback is greatly appreciated, and we're glad we could assist you.
Thank you for choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Vicky @ Autonet Insurance.
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