We joined few weeks ago but communication has been extremely poor, tried contacting via livechat & explained error on the account but kept insisting this is because my account is not registered. I tri... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
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Staff members could not of helped any more I was going to see if I could get cheaper but great man who looked after me was the difference
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I got all the information i needed, spoke to really nice people on the phone with no problems, ever thing was sorted in minutes, thank you for being there and sorting it out with no fuss, daron
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Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Had all the provisions i wanted in an…
Had all the provisions i wanted in an policy,at a very reasonable price.
13 agosto 2026
Risposta di Autonet Insurance
Thank you for your review. We are glad that we included all the specific clauses you required and that our quote offered fantastic value for your budget.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Autonet Insurance
Easy to go through the questions
Easy to go through the questions. Very staight forward.
22 agosto 2026
Risposta di Autonet Insurance
Thank you for your review. It is wonderful to hear that our online questionnaire was so trouble-free to complete and that the whole process felt completely clear from start to finish.
If there is anything else you need assistance with down the line, please feel free to get in touch with us.
Kind regards,
Karl @ Autonet Insurance
Terrible to get hold off
I purchased the policy easily enough but then when I finished I tried to set up an online account and the page timed out within seconds, losing my policy number in my confirmation. I then tried to set up an online account and was told that I needed the policy number which had been emailed to me, however, they never emailed me the policy number - just confirmation that I had bought insurance. Without a number I couldn’t do anything. I then tried to contact them and am utterly shocked at how hard it is. No email address, no live chat - I searched for a number then that automated system told me I needed to call a new number and ended the call before I could note what the number was. I finally got through to someone after going through a stupid amount of automated menus and they said that I should have been sent the policy details, then resent them - only then did I finally get them. It is appalling that it was that hard to get hold of someone because of an error on there side. If they didn’t charge me £40 to leave (even though I’d only been with them for 45 mins), I would have left on the call right then. Such a bad customer experience, I’m amazed a company would make it that hard to contact them. I get it’s 2026, but they’re insurance - that’s ridiculous.
18 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating from the outset.
We understand how concerning it can be when you're unable to access important policy information, particularly when trying to register an online account. We also appreciate how disappointing it must have been to spend so much time navigating automated systems before being able to speak with someone who could resolve the issue.
While we're pleased that your policy documents were eventually reissued, we're sorry that this was not sent correctly in the first instance and that the process of contacting us fell short of your expectations. We recognise the importance of providing clear and accessible support when our customers need assistance.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for sharing your experience. Feedback such as yours helps highlight where improvements can be made to both our communications and customer journey.
Kind regards
Chelsea @ Autonet Insurance
Good good value
Good good value, with additional cover included . Easy to buy on line .
21 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our online purchase process easy and that you're happy with the great value and additional cover included!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
good service
21 agosto 2026
Risposta di Autonet Insurance
Thank you for your kind feedback. We’re pleased to hear that you received good service and really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Carl was very knowledgeable and…
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not help or did not know/understand what I was saying. Please though pass my good wishes to Carl & thank him - you need to train your staff to be more professional like him
20 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to share your feedback, and we’re very sorry to hear that you have been dealing with a bereavement. We completely understand how important it is to receive clear, calm and compassionate support during such a difficult time.
We’re delighted to hear that Carl was knowledgeable and explained everything clearly, and we will certainly pass your kind words and good wishes on to him. It’s wonderful to hear that he provided the level of care and professionalism you needed.
We’re sorry that your earlier experiences with other members of staff did not meet the same standard. Your feedback is valuable and will be shared with the relevant team so we can look at how we can improve the consistency of the service we provide.
Thank you again for recognizing Carl’s excellent service. We’re sure your comments will mean a great deal to him.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Have had difficulty registering for an online accountnt
Have had difficulty registering for an online account. Cannot access policy documents and particularly a Certificate of insurance
18 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced difficulties registering for your online account and accessing your policy documents. We understand how important it is to be able to view your Certificate of Insurance and other policy information without issues.
We appreciate how frustrating this situation must be and regret that accessing your documents has not been as straightforward as expected. Your feedback highlights the importance of ensuring our online services are easy to use and accessible for all customers.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for bringing this to our attention, and we appreciate your feedback.
Kind regards
Chelsea @ Autonet Insurance
Easy to sort & value for money 👍
19 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review.
We are pleased to hear that you found the process easy to sort and great value for money.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Contacted your claims dept 3times with…
Contacted your claims dept 3times with forewarned Emails from my current insurance regarding a NON FAULT incident that my current insurer assured me would not be a problem But your people wanted to increase the quote by nearly £200 ! So I gave up out of frustration and went else wear plus i would not recommend you to anybody
12 agosto 2026
Risposta di Autonet Insurance
Thank you for your feedback. We're sorry to hear that your experience left you feeling frustrated and disappointed, and we appreciate you taking the time to share your concerns.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
We're sorry that, despite contacting us on several occasions and providing the information requested, the outcome was not what you expected and ultimately led you to seek cover elsewhere. We appreciate how frustrating this must have been.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you again for taking the time to share your feedback, and we're sorry that we were unable to provide a more positive experience.
Kind regards
Chelsea @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your lovely 5 star review feedback! We’re delighted to hear that our colleague was so helpful and made everything easy for you over the phone. We really appreciate you taking the time to share your experience, and we’ll be sure to pass on your kind comments.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Autonet Insurance
spoke to will about changing my car he…
spoke to will about changing my car he was brilliant nothing was a problem his manner his attitude knowledge was excellent if I could give will 10/10 I would so settle for 5/5 thanks will
19 agosto 2026
Non scritta su invito
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are so glad to hear that Will provided brilliant service when changing your car, showing excellent knowledge, manner, and attitude!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
The lady who helped me was kind
The lady who helped me was kind , understanding and explained everything so well
3 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review!
We are so pleased to hear that the agent who assisted you was kind, understanding, and explained everything so well.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found our process 10 out of 10 and very easy to use online!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your review! We’re pleased to hear that you found the process relatively simple and appreciate you taking the time to share your feedback with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Value for.money is the reason i chose…
Value for.money is the reason i chose autonet insurance. Can,t beat it.
10 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review.
We're delighted to hear that you chose Autonet Insurance for our value for money and that you found our prices unbeatable!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Good price on my renewal and straight…
Good price on my renewal and straight forward to complete and get covered. Start date 11th August 2026.
4 agosto 2026
Risposta di Autonet Insurance
Thank you for your positive feedback! We’re delighted to hear that you found our renewal price competitive and the process straightforward. We’re pleased we could make getting your cover arranged for 11 August 2026 nice and simple. We really appreciate you choosing us!
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards, Vicky @ Autonet Insurance.
Very straight forward and easy to buy…
Very straight forward and easy to buy insurance
16 agosto 2026
Risposta di Autonet Insurance
We appreciate you taking the time to share your rating with us today. It is great to know you had a totally smooth experience, allowing you to secure your new cover without any complications or confusion. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking a moment to rate us today. We are really glad to hear that your experience with us was completely trouble-free, leaving you feeling entirely relaxed and well looked after from start to finish. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your review. We’re pleased to hear you found the process quick and easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Autonet Insurance
Deal with genuine honest people and…
Deal with genuine honest people and don't hide behind poor quality web pages
14 agosto 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback.
We're sorry to hear that you were disappointed with your experience. We understand your concerns regarding our online services and appreciate how frustrating it can be when you do not find the information or support you need quickly and easily.
We recognise that a straightforward and accessible customer journey is important, and we're disappointed to hear that we did not meet your expectations on this occasion.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for taking the time to share your comments with us.
Kind regards
Chelsea @ Autonet Insurance
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