We joined few weeks ago but communication has been extremely poor, tried contacting via livechat & explained error on the account but kept insisting this is because my account is not registered. I tri... Leggi di più
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Scopri cosa dicono le persone
Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
L'azienda ha risposto
Staff members could not of helped any more I was going to see if I could get cheaper but great man who looked after me was the difference
L'azienda ha risposto
I got all the information i needed, spoke to really nice people on the phone with no problems, ever thing was sorted in minutes, thank you for being there and sorting it out with no fuss, daron
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
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Telephone staff were extremely helpful…
Telephone staff were extremely helpful and setting up account was made easy. Could not fault anything.
22 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave a review. We are delighted to hear that our team looked after you so brilliantly with their supportive service and that setting up your insurance went completely smoothly. It is wonderful to know that your entire experience with us was completely flawless.
If you ever need any further support from us in the future, please feel free to reach out to our team.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave a review. We are delighted that you experienced such fantastic care from our team during your interaction with us.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave a review. We are delighted that you found our website so straightforward for setting up your cover and that you secured a brilliant premium that suited your budget.
Should you ever require any guidance or assistance in the future, please do not hesitate to contact us.
Kind regards,
Karl @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to write a review about your experience.
It is fantastic to hear that you received top tier support during your recent interactions with us.
If there is anything further we can assist you with, please reach out to us at any time.
Kind regards,
Leanne @ Autonet Insurance
It was good to be able to talk to a…
It was good to be able to talk to a human being on
the 'phone.
They were very thorough in taking me through my application.
But a second named driver (for emergencies etc.) should not send up the cost because their voluntary activity might involve them driving there - especially when their driving my car is largely for emergency purposes and not connected with their own voluntary activities.
19 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
It is great to know you appreciated speaking directly with a real person and that our advisor guided you through the setup details so comprehensively. We also hear your frustration regarding how additional drivers and volunteer usage can impact overall costs, as we know pricing changes like this can feel unexpected.
Should you need any further support from us, please feel free to reach out.
Kind regards,
Leanne @ Autonet Insurance
Service
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insurance will send over notice of vandalism, which I will receive a discount, so hopefully that will be the case.
27 agosto 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us following your recent experience.
I am so sorry to hear how stressful things have been for you since the damage occurred to your vehicle, and I completely understand how frustrating it feels to see your annual costs rise. I am really glad that Lulu was able to support you with such care and put you at ease, and we are keeping our fingers crossed that the documentation arrives smoothly so your pricing can be updated.
If there is anything else we can do to support you moving forward, please feel free to get in touch.
Kind regards,
Leanne @ Autonet Insurance
Easy and straightforward process.
27 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to write a review.
It is brilliant to hear that you found every stage of setting things up so clear and simple to complete.
Please reach out if you need anything else from us.
Kind regards,
Leanne @ Autonet Insurance
Hidden charges
After allowing me to pay for a policy,I was suddenly charged an extra £200. If there was a query,this should have been followed up before taking payment.
20 agosto 2026
Risposta di Autonet Insurance
Thank you for your feedback. We're sorry to hear that you were unhappy with the increase to your premium after your policy was arranged. We understand how frustrating this must have been, particularly after payment had already been taken.
When we completed a check of the Claims and Underwriting Exchange (CUE) database, we identified a discrepancy between the claims information recorded and the details provided during the quote process. As a result, the policy premium had to be recalculated, which led to the additional charge.
We appreciate your comments regarding the timing of this and understand your concerns. Your feedback is valuable and will be used to help us review our processes and communications with customers. If you would like to discuss your policy further, please contact our customer service team, who will be happy to assist.
Kind regards,
Chris @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you found it easy to talk to an advisor in our Cherished division.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Excellent service
24 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you experienced excellent service with us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Quick service
Quick service. Quite easy access to website and setting up if my account.
19 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are glad to hear that you experienced quick service and found it easy to access our website and set up your account.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted to hear that you experienced very good service and received a great price.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your kind 5 star review and feedback! We’re delighted to hear that you found our service precise and to the point.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your great 5 star review and feedback! We’re delighted to hear that we were able to get everything sorted for you and that you were happy with the price.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Extremely disappointing experience – policy cancelled with no warning
I am extremely disappointed with the way Autonet have dealt with my car insurance.
After a number of emails and providing Autonet with everything they asked for, I received no telephone call, no warning and no opportunity to resolve the matter. Instead, I was simply sent an email telling me that my car insurance had been cancelled.
The policy started on 19 August 2026 and was cancelled just one day later. I am now left having to arrange alternative insurance at very short notice, despite having done everything that was requested of me.
To make matters worse, Autonet have deducted a £55 cancellation charge from the refund. Their own letter confirms that the insurer provided a refund of £400.01, but Autonet have taken £55, leaving me with £345.01.
What I find particularly unacceptable is the complete lack of communication. If there was a problem with the information I had provided, why not simply pick up the phone and speak to me? Instead, I have been left to sort out new insurance myself, at additional cost and considerable inconvenience.
I have spent time responding to their requests and providing exactly what they asked for, only to have the policy cancelled without any proper warning.
Think very carefully before using Autonet. In my experience, when things went wrong, the communication and customer service were extremely poor, and I have been left out of pocket as a result.
A very frustrating and disappointing experience.
24 agosto 2026
Non scritta su invito
Risposta di Autonet Insurance
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration regarding the cancellation of your policy.
We appreciate that having a policy cancelled shortly after inception, particularly after you had provided the requested information, would be both disappointing and inconvenient. We also recognise your concerns around the level of communication you received during the process and the impact this has had on arranging alternative cover.
We aim to keep our customers informed at every stage and are sorry that you feel we did not meet those expectations on this occasion. We take feedback regarding communication seriously and will ensure your comments are passed on to the relevant team for review.
As we are unable to discuss account-specific details publicly, we would welcome the opportunity to review your concerns further. Please contact our Customer Service team with your policy details so that we can investigate the circumstances surrounding the cancellation, the communication sent, and the charges applied to your policy.
We value all customer feedback as it helps us identify areas where we can improve our service. Thank you for bringing this matter to our attention.
Kind regards,
Chris @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for your kind 5 star review and feedback! We’re delighted to hear that you were happy with our service.
If you have any questions or need any support, please reach out to the team who will be happy to help
Kind regards, Kirsty @ Autonet Insurance
Had all the provisions i wanted in an…
Had all the provisions i wanted in an policy,at a very reasonable price.
13 agosto 2026
Risposta di Autonet Insurance
Thank you for your review. We are glad that we included all the specific clauses you required and that our quote offered fantastic value for your budget.
If you need any help with your policy, please let our team know.
Kind regards,
Karl @ Autonet Insurance
Easy to go through the questions
Easy to go through the questions. Very staight forward.
22 agosto 2026
Risposta di Autonet Insurance
Thank you for your review. It is wonderful to hear that our online questionnaire was so trouble-free to complete and that the whole process felt completely clear from start to finish.
If there is anything else you need assistance with down the line, please feel free to get in touch with us.
Kind regards,
Karl @ Autonet Insurance
Terrible to get hold off
I purchased the policy easily enough but then when I finished I tried to set up an online account and the page timed out within seconds, losing my policy number in my confirmation. I then tried to set up an online account and was told that I needed the policy number which had been emailed to me, however, they never emailed me the policy number - just confirmation that I had bought insurance. Without a number I couldn’t do anything. I then tried to contact them and am utterly shocked at how hard it is. No email address, no live chat - I searched for a number then that automated system told me I needed to call a new number and ended the call before I could note what the number was. I finally got through to someone after going through a stupid amount of automated menus and they said that I should have been sent the policy details, then resent them - only then did I finally get them. It is appalling that it was that hard to get hold of someone because of an error on there side. If they didn’t charge me £40 to leave (even though I’d only been with them for 45 mins), I would have left on the call right then. Such a bad customer experience, I’m amazed a company would make it that hard to contact them. I get it’s 2026, but they’re insurance - that’s ridiculous.
18 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to share your feedback. We're sorry to hear that your experience was frustrating from the outset.
We understand how concerning it can be when you're unable to access important policy information, particularly when trying to register an online account. We also appreciate how disappointing it must have been to spend so much time navigating automated systems before being able to speak with someone who could resolve the issue.
While we're pleased that your policy documents were eventually reissued, we're sorry that this was not sent correctly in the first instance and that the process of contacting us fell short of your expectations. We recognise the importance of providing clear and accessible support when our customers need assistance.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Thank you for sharing your experience. Feedback such as yours helps highlight where improvements can be made to both our communications and customer journey.
Kind regards
Chelsea @ Autonet Insurance
Good good value
Good good value, with additional cover included . Easy to buy on line .
21 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found our online purchase process easy and that you're happy with the great value and additional cover included!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Autonet Insurance
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