ABSOLUTLEY AWEFUL SERVICE. I started a van policy on the 1st September, they then proceeded to cancel the policy on the 3rd September but didn't think it was a good idea to tell me. 3 weeks later I fo... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very good telephone conversation with your staff . Grace , I believe who helped me to resolve my car insurance . So polite and calm . Have been with AUTONET now for few years and absolutely bril... Leggi di più
L'azienda ha risposto
I got all the information i needed, spoke to really nice people on the phone with no problems, ever thing was sorted in minutes, thank you for being there and sorting it out with no fuss, daron
L'azienda ha risposto
Staff members could not of helped any more I was going to see if I could get cheaper but great man who looked after me was the difference
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Autonet Insurance
Scritti dall'azienda
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Scritti dall'azienda
Informazioni di contatto
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, Regno Unito
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4,3
Eccellente
19K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Dishonest tactics, purposefully making simple actions difficult, turned on autorenew with no way to change it without calling someone or queuing for an agent during business hours.
I seleceted to NOT AUTORENEW when I made my policy, youve increased my insurance by £100 this year as the classic insurance grift and I have to get in touch with some vapid live chat agent after dealing with an AI chatbot within business hours to change it.
Its blatant trickery and youve made it intentionally incredibly difficult to STOP AUTO RENEW (which was selected as off when I made my policy) in an attempt to have people forgetting.
I have been on a chat with a virtual agent for 5 minutes before getting put into a queue with 0 timer and no updates to speak to a human agent to simply STOP AUTO RENEW
9 settembre 2026
Non scritta su invito
Risposta di Autonet Insurance
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and appreciate the frustration this situation has caused.
Having reviewed your policy, we can confirm that the automatic renewal option has been active on your policy since it was accepted in 2025. We understand that this differs from your recollection, and we appreciate why this has raised concerns.
We're also sorry to hear that you experienced difficulties when attempting to contact us to discuss your renewal preferences. We recognise that waiting to speak with an adviser, particularly when trying to make a simple change, can be frustrating and is not the level of service we aim to provide.
Your comments regarding the renewal process, communication around renewal terms, and the accessibility of our customer support channels have been noted and will be shared with the relevant teams for review.
Thank you for bringing your concerns to our attention, and we apologise for any inconvenience caused.
Kind regards,
Chris @ Autonet Insurance
First time insured with you and premium…
First time insured with you and premium price was very impressive.would recommend to others. kind Regards
8 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
It is wonderful to hear that your initial experience setting up cover was so positive and that the cost exceeded your expectations. We really appreciate your recommendation.
If there is anything else we can do for you moving forward, please get in touch.
Kind regards,
Vicky@ Autonet Insurance
Easy quick professional service
1 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your thoughts with us.
It is wonderful to know that you experienced such a swift, seamless, and high-quality interaction when setting up your cover.
If you ever need a hand with anything else, please feel free to get in touch.
Kind regards,
Vicky@ Autonet Insurance
Good price for what was needed
7 settembre 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are delighted that you managed to secure the right cover at a cost that suited your budget.
If you ever need any further assistance from us, we are always happy to help.
Kind regards,
Rachel @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for sharing your feedback with us!
It is wonderful to hear that you found your premium competitive, secured comprehensive protection, and had a smooth experience getting sorted out.
If you ever need anything else, we are always happy to help.
Kind regards,
Rachael @ Autonet Insurance
Honest and helpful.
2 settembre 2026
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
We are so glad to hear that you found our team trustworthy and ready to lend a hand.
If there is anything else you need, please feel free to reach back out to us.
Kind regards,
Rachael @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for sharing your experience online with us.
It is great to hear that you found the website simple to use and that everything was handled so efficiently.
If you require any support from us in the future, please do not hesitate to reach out.
Kind regards,
Vicky@ Autonet Insurance
Great cover for my specific needs east…
Great cover for my specific needs east hassle free change over and at a fantastic price thankyou
26 agosto 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
It is wonderful to hear that updating your policy went so smoothly and that you secured such a competitive deal for your protection.
If you ever need any further support, please feel free to reach back out to us.
Kind regards,
Vicky@ Autonet Insurance
Everything OK
Everything OK, as only renewed yesterday!! Received email with policy document this morning, so very prompt!!
7 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us today.
It is brilliant to hear that your policy paperwork arrived early today and that everything has gone smoothly following your setup.
If you ever need a hand with anything else, our team is always ready to assist.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for sharing your experience with us.
It is wonderful to hear that our competitive pricing and smooth setup made such a strong impression. Providing exceptional value alongside straightforward service is always our priority.
If you ever need anything else, please reach out to our team anytime.
Kind regards, Tahara @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to write us a review.
It is fantastic to hear that you have continued to receive top-tier support from our team and that you are happy with the standards we maintain.
If there is anything else we can assist you with in the future, please feel free to get in touch.
Kind regards,
Rachel @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to leave us a review.
It is brilliant to hear that you got your vehicle protection sorted with us so easily.
If you ever need any additional help, please do get in touch.
Kind regards,
Rachel @ Autonet Insurance
Contacted and very professional
Contacted and very professional. Sorted promtly. Would definitely recommend
28 agosto 2026
Risposta di Autonet Insurance
Thank you for leaving us a review.
It is brilliant to hear that our advisor looked after you so efficiently and resolved your request in no time at all.
If you ever need any additional support, please feel free to reach out to us.
Kind regards,
Rachel @ Autonet Insurance
I had put off renewing my car insurance…
I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from MoneySupermarket offering to get me some quotes and decided to explore. Autonet's quote was two hundred pounds cheaper than my renewal quote from Darwin, with the same features. It was simple to answer the guided questions with helpful tips offered where needed for assistance. The only downside was that the quote kept being revised while I was reviewing and editing one of my answers. I suggest doing this fast once you have the price to prevent this from happening. Very happy with my car insurance.
4 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your detailed feedback with us.
It is fantastic to hear that setting up your vehicle cover was so straightforward, and that you managed to secure such a substantial saving compared to your previous policy. We appreciate your helpful note regarding how the online adjustments update in real time.
If you ever need any additional support in the future, please do not hesitate to contact us.
Kind regards,
Rachel @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for taking the time to share your review with us.
We are delighted to hear that you found our pricing so reasonable and enjoyed a seamless experience navigating our online platform.
Should you ever need anything else from us, we are always more than happy to help.
Kind regards, Tahara @ Autonet Insurance
A really good price for the cover I…
A really good price for the cover I needed and easy to get a quote
3 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us.
It is great to hear that you were pleased with the quote process and managed to find a policy that suited your budget.
If you ever need any support from us in the future, please feel free to reach back out.
Kind regards, Tahara @ Autonet Insurance
Very happy with all round service
Very happy with all round service
Highly recommend to all
27 agosto 2026
Risposta di Autonet Insurance
Thank you for taking the time to write a review.
We are delighted to hear that you experienced such a smooth and complete level of care with us.
Should you ever need anything else, please reach out to us at any time.
Kind regards, Kirsty @ Autonet Insurance
Very easy to navigate the form
Very easy to navigate the form
We’ll set out
Would recommend them
2 settembre 2026
Risposta di Autonet Insurance
Thank you for sharing your thoughts on your experience with us.
It is fantastic to hear that you found the application simple to complete, that everything was arranged clearly, and that you feel confident passing our name along to others.
If there is anything else we can ever do to support you, please reach out whenever you need.
Kind regards,
Vicky @ Autonet Insurance.
We’ve been using Autonet Insurance for…
We’ve been using Autonet Insurance for over 10 years and have never had any problems with prices and staff are very helpful and friendly,can’t say much for claims as we’ve never had to make any
26 agosto 2026
Risposta di Autonet Insurance
Thank you for sharing your feedback with us after a decade with our team.
It is brilliant to know that our rates have consistently suited you over the years and that our advisors have always been welcoming and supportive when you needed them.
If you ever need any support from us in the future, please feel free to reach out to our team.
Kind regards, Kirsty @ Autonet Insurance
Risposta di Autonet Insurance
Thank you for sharing your thoughts with us today.
It is great to welcome you as a new customer, and we are delighted that you have chosen to give us a try for your cover.
Should you need any further support, please reach out to our team at any time.
Kind regards,
Vicky @ Autonet Insurance.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.