Right from ordering the new Rayburn at the Cirencester shop to the delivery I have received nothing but help and support. Dates given for delivery were met and when the top plate was found to be damag... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought my Aga 5 years ago in America. I am English and grew up always with an Aga, which was very reliable, and it was my heart's desire for 30 years to have one here in Boston. I finally achieved... Leggi di più
My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Leggi di più
We couldn't be happier with the service we received from Simon and Mich during the reinstallation of our Aga. They arrived exactly when they said they would and completed the work to an excep... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informazioni di contatto
Station Road , TF1 5AQ, Telford, Regno Unito
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
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Risposta di AGA
Good morning,
We're happy to hear that we quickly resolved your issue. Thank you for your positive feedback.
Warm wishes,
AGA Rangemaster
Very useful and enjoyable 'how to' demo morning
We have just attended a cooking demonstration morning at the Kendal store. It was very useful and informative and the food Alison created was delicious. We wanted to say thank you for a lovely morning to Alison, John, Caroline and Tracey.
22 maggio 2026
Non scritta su invito
Risposta di AGA
HI Diane,
We're so glad you enjoyed the cooking demonstration and found it useful and informative. We appreciate you sharing your positive experience with us!
Warm wishes,
AGA Rangemaster
Johnny & Phil were great despite…
Johnny & Phil were great despite difficulties re access. All good thank you.
21 maggio 2026
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Risposta di AGA
Hi Jennifer,
We are so pleased to hear our team provided great service despite access difficulties. Thank you for your positive feedback!
Warm wishes,
AGA Rangemaster
Excellent very professional
20 maggio 2026
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Risposta di AGA
Hi John,
Thank you for the feedback! We are pleased to hear that you have received excellent and professional service.
Warm wishes,
AGA Rangemaster
Excellent service from start to finish.
Excellent service from start to finish.
Lak & Mark who installed our AGA were fantastic. On time, quick, polite, funny, and informative.
This truly was a 5* service.
The cooker, even though I have not used it yet, seems excellent.
20 maggio 2026
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Risposta di AGA
Good morning,
We're so pleased to hear you received excellent service from start to finish. It's wonderful that our team was fantastic, and we appreciate your five-star feedback!
Warm wishes,
AGA Rangemaster
Absolutely excellent service from the…
Absolutely excellent service from the Aga call centre.
Calls are answered quickly and the operatives are so helpful and kind.
I bought 2 Rangemaster trays
They arrived so quickly.
The quality of the trays is brilliant as always.
Thank you
18 maggio 2026
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Risposta di AGA
Hi Anne,
We are so pleased to hear about your excellent experience with our call centre and the quick delivery of your high-quality trays. Thank you for your kind words!
Warm wishes,
AGA Rangemaster
Such a lovely two man team
Such a lovely two man team. Very professional very helpful. Went through the how to use the AGA talking through which oven to use for different cooking. Cracking jokes too even rang after they left to check every thing was ok with the AGA. Lak and Mark great guys
19 maggio 2026
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Risposta di AGA
Hi Clair,
We're so pleased to hear our team provided such professional and helpful service. We appreciate your positive feedback.
Warm wishes,
AGA Rangemaster
Very disappointing customer service.
I love the Aga, but the delivery was an utter mess with long delays and then a message to say they were unable to honour the LPG connection, informing me that I would need to find a supplier to do this myself. I went with DISS Ironworks because they advertised that they could connect the LPG. The excuse I received was that the supplier they used have gone into insolvency.
14 maggio 2026
Risposta di AGA
Good morning,
We are truly sorry to hear about the difficulties you experienced with your AGA delivery and LPG connection arrangements. We completely understand how frustrating and disappointing this situation must have been.
Unfortunately, due to one of our service providers unexpectedly ceasing trading, we were left without LPG installers available in your area at the time of your installation. We sincerely apologise for the disruption and inconvenience this caused.
To help support you in arranging installation, we have processed a payment contribution towards sourcing a suitable local LPG engineer.
We do appreciate your feedback and are pleased to hear that you love your AGA despite the issues experienced during delivery and installation.
Warm regards,
AGA Rangemaster
A really nice lifetime experience
Thanks to Lak & Mark for a stress free installation and to Roger & Linda for there help and advice and a superb demonstration at their Aga demonstration event!
8 maggio 2026
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Risposta di AGA
Dear Brian,
We're so happy to hear your installation was stress-free and that our team provided such helpful advice and a superb demonstration! Thank you for your kind words.☺️
Best wishes,
The AGA Rangemaster Team
Your service was appalling
Your service was appalling, the large Aga fr freezer was a problem from the start and the small spare part I needed for the fridge drawer was not available after less than five years
The company does not take responsibility for spare parts and passes this on to a company that does not care a jot about the customer
I would never under any circumstances use your company again and I repeat my experience to everyone
4 marzo 2026
Risposta di AGA
Dear Stella,
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback with us.
Having reviewed the previous correspondence, I can see that in March, whilst I was away from the office, my colleagues had requested some additional information in order to investigate this further. Unfortunately, we did not receive a response and, without these details, we were unable to proceed further with identifying the correct spare part required.
Regrettably, from the images previously provided, we were unable to confirm the exact model or serial number associated with the appliance. Without this information, we were unfortunately unable to identify the correct part number.
If you are able to locate either a proof of purchase showing the model details, or any additional rating stickers on the appliance displaying the serial number, I would be more than happy to personally investigate this further for you.
Please accept my sincere apologies once again for the experience so far. We genuinely do want to do our best to assist further and I look forward to hearing from you.
Kind regards,
Alex and the AGA Rangemaster Team
I ordered an AGA 4monthes ago and I…
I ordered an AGA 4monthes ago and I still haven’t received it. It’s unacceptable.
15 maggio 2026
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Risposta di AGA
Good afternoon,
We are very sorry to hear that you are experiencing delays with your AGA order, and we completely understand your frustration.
Would you please be able to send us an email at tpsupport@agarangemaster.co.uk with your details and order reference number so that we can investigate this further for you?
Please accept our apologies for the inconvenience caused. Once we receive your information, we will do our very best to help and provide you with an update as quickly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
Risposta di AGA
Dear Trevor,
We are so glad our delivery team provided excellent service and ensured everything was correct. Thank you for your kind words!😊
Warm wishes,
The AGA Rangemaster Team
Zen and Clive are two excellent members…
Zen and Clive are two excellent members of your team they arrived exactly on time the job was carried out with speed and professionalism they cleared away any mess and provided us with instructions on how to use the new AGA and where to find other guidance well done and thank you both
15 maggio 2026
Non scritta su invito
Risposta di AGA
Dear Mark,
We are delighted to hear about your excellent experience with our team. It's wonderful that the installation was swift, professional, and included helpful guidance. Thank you for your feedback!🙂
Warm regards,
The AGA Rangemaster Team
Lak and Mark were great with…
Lak and Mark were great with communication and very polite and knowledgeable about the product as well as taking good care of it when moving the Aga.
13 maggio 2026
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Risposta di AGA
Hi Paul,
We're happy to know the team communicated well and were polite. It's great they were knowledgeable and careful when moving the Aga. Thanks for your feedback.
Warm wishes,
AGA Rangemaster
Dreadful
Awful experience our new Aga nearly set fire to our house as the temperature thermostat wasn’t working so the hot plates just kept heating up in the end were glowing , we had copper lids and rails however they are not real coppwr had we known this prior to purchasing we we would of changed our choice , they do not withstand daily life like a normal Aga , putting washing to dry or even a wet tea towel discolours them , we have to to be careful not to use cleaning sprays only water which is rubbish for getting rid of grease , service has been dreadful numerous lids and rails and no compensation from aga
7 maggio 2026
Risposta di AGA
Dear Georgina,
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are not pleased with the performance and finish of your appliance.
I can see from your records that we have previously been in contact regarding this matter. However, we do not appear to have a record relating to the appliance almost catching fire. We can also see that previous repairs have been arranged, along with a goodwill gesture offered by our colleagues for the inconvenience caused.
We would like to ensure that all correspondence has been received and understand how we can best support you moving forward.
At your convenience, we would be very grateful if you could please email us with further details of the issues experienced, and also confirm whether you received the information relating to the goodwill gesture offered.
Please contact us at tpsupport@agarangemaster.co.uk so that we may review this for you and ensure the matter is addressed as promptly as possible.
Kind regards,
Alex and the AGA Rangemaster Team
the engineers Lak and Mark who also…
the engineers Lak and Mark who also drove the Aga from Lemington Spa where amazing. Kind and extremely good at their jobs. It was a pleasure. They ran through a demo and gave brilliant tips.
legends x
7 maggio 2026
Risposta di AGA
Hi Stuart,
We're happy to hear that the engineers were amazing and kind! It's great to know they were extremely good at their jobs and provided brilliant tips. Thanks for your positive feedback.
Warm wishes
AGA Rangemaster
Delux 110 Induction Aga
Aga rescheduled deliver twice at short notice which was a bit disappointing. However, on the third occasion, Zen who was going to install our Aga called to say he could come a day earlier. He and Skip duly arrived, unpacked, installed and demoed the various features. Despite the initial delays, it was well worth it. Skip and Zen created a lovely installation experience. We love our new induction Aga.
29 aprile 2026
Non scritta su invito
Risposta di AGA
Dear Jonathan,
We regret the delivery changes caused some frustration. We're happy to hear that the installation experience with our team made up for the initial delays and that you are delighted with your new induction appliance. Thank you for your feedback and we hope that your new appliance brings you many years of enjoyment!
Warm regards,
The AGA Rangemaster Team
Lak and Mark rose to the challenge of…
Lak and Mark rose to the challenge of removing a 20 year old 4 oven aga, despite steps, sharp tricky corners & more challenges besides. They worked very hard without a grumble & were most polite and respectful. Would definitely recommend them, delighted!
6 maggio 2026
Non scritta su invito
Risposta di AGA
Dear Maureen,
We're happy to hear that the team successfully removed your old AGA despite the challenges! It's great to know they were polite and respectful. Thank you for your recommendation!😊
Warm regards,
The AGA Rangemaster Team
excellent good advice received
30 aprile 2026
Risposta di AGA
Dear Trevor,
We're happy to hear that you received excellent advice! Thank you for your positive feedback.🙂
Best wishes,
The AGA Rangemaster Team
Great service for old range removal.
Removal of old Stanley range prior to Aga install shortly.
Lak and Mark messaged a few days before and gave an accurate arrival time.
They provided an excellent service & were extremely helpful with advice on the future install.
Great service thank you!
4 maggio 2026
Non scritta su invito
Risposta di AGA
Good afternoon TB,
We're happy to hear that the range removal service met your expectations. We appreciate your positive feedback regarding the team's helpful advice and the accurate arrival time. Thank you!
Warm regards,
The AGA Rangemaster Team
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