AGA Recensioni 

Poor service, never buy from AGA again

Top experience, fast and efficient results.

Emailed enquiry for components required for Redfyre cooker, had a response from Michelle within less than twenty four hours offering the required part numbers and a direct line phone number for the parts department and spoke with Mark, who again was super efficient . He sourced the available parts and created an order and sent a link for payment to my mobile and everything was completed within minutes. look forward to parts arriving and keeping the old cooker going.

The AGA team at Telford were excellent. Rather than engage with me only by email, we had chats by phone and they couldn’t have been more friendly, helpful and professional. They even managed to find me my perfect AGA in gorgeous British racing green - I’m very happy indeed! Best, Christine

Excellent communication from Mark prior to collection date. Arrived on the date booked and within the timescale given. Both Mark and Lak were really lovely guys. So polite and nothing was an issue for them even though they were unable to get the lorry on the driveway which is gravel, they still managed to get the oven loaded onto the truck which couldn’t have been easy.
Mark also inspected access route into kitchen so he could make sure there would be enough men to bring the new Aga in. He also checked which Aga we ordered and were the Aga is going to make sure electrics for it were okay. I called my electrian and Mark was able to give clear instructions of requirements to him, so no hitches on the day.
Amazing service so far. :)

Very friendly and helpful staff. Aga Is beautiful all my friends like it. Just need to start using it . Delivered when expected.

Punctual and very clear instructions
Lack and Mark delivered a very professional service

Very efficient and friendly team, Skip and Zen, removed my oil fired Aga. Looking forward to delivery of new electric Aga in 2 weeks time!

The delivery date was postponed twice (I was told due to component supply issues) but now its here, we are delighted with the quality and design of the oven. Simon and Paul (delivery and installation team) were really great; polite, friendly and efficient.

Helpful, friendly service. Steps taken to try and solve the problem

Installation of our new Aga completed by Skip and Zen this morning 28th of April. They arrived bang on time and 90 mins later all completed with no fuss or drama. All the oven's controls and functions were clearly explained. I thought this is just what you expect from a premium manufacturer and put a review on Trustpilot. Afterwards I found they had left the new range cooker with components loose and burners not adjusted correctly. Even though they fitted these components they left with no advice of the issues and moved on to probably do a crap job for someone else. Aga's Customer Service arranged for an engineer to resolve the problems and he arrived but had no accreditation to work on LPG appliances. What a disaster. So today 12th of May we are still waiting to use our £5k oven?? ?

Great company, excellent aftercare and superb installation team. Thank you so much ☺️ My client is very happy with 60 hot plate electric in linen! It looks amazing

Being new to an Aga I am unsure of the correct terminology to use when describing a problem. Yet, the staff understood and went through all the facts in a simple, and easily understood manner. They gave options and other details should I wish to go further. In the end they had answered questions that I had not even formulated at that time. A complete service. I am impressed and can happily recommend Aga to anyone with such service as this.

Fantastic installation team Skip,Paul and Clive arrived on time and had the new AGA fitted and running in 60mins, first class service, great demonstration, well done 👏, 5 star service, thank you.

Very helpful with technical installation assistance of an old unit.
very impressed how Aga have such good customer service.
This time Loren was very honest and quick to help me solve my issue

Lak and Mark did a fantastic job in fitting my rangemaster. They were courteous and knowledgeable making everyone feel relaxed after what has been a stressful period. They arrived prompt and made everything a really exciting and pleasant experience. He even joked at the start saying they had a red rangemaster on the van. (I ordered black). After a bad experience with fed ex this last week I was nearly in tears thinking nothing else can go wrong!!

Very helpful email response. Sadly not able to get hold of the required part but had constructive suggestions.

Very helpful

Very quick help and answer.

We were really pleased with our recent installation of our Rangemaster. Lak and Mark were really professional and the communication was brilliant. Great job!

My experience was the staff member knew how to solve the problem without having to give a huge explanation. She issued instructions on how to solve my problem and within a short period of time the problem was resolved.