Right from ordering the new Rayburn at the Cirencester shop to the delivery I have received nothing but help and support. Dates given for delivery were met and when the top plate was found to be damag... Leggi di più
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Do not buy if you live in wales!!!! Spent over £10000 on a cooker to only use the grill once and tried to access help and an engineer and no one has got back to me under warrantee as they cannot get... Leggi di più
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My first phone contact provided a visit the same day and Darius actually turned up early. He stripped down the motor quickly and professionally, clearly familiar with Stanley stoves even though th... Leggi di più
Really great service and support from AGA, especially Alex, who turned a difficult situation into a great outcome. Thank you Alex. A replacement part was delivered swiftly!
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
AGA aims to make life good through thoughtful design using honest, hardworking materials to create relevant, distinctive products that stand the test of time. For almost a century, AGA has been bringing life to the kitchen. We understand the importance of home, family, friends and good food and we know that our homes have to work harder than ever before. It's why we've created an AGA cooker for every stage of life. From first homes to forever homes, there's an AGA for every cook and every kitchen. AGA is – and always has been – progressively modern with traditional values.
Informazioni di contatto
Station Road , TF1 5AQ, Telford, Regno Unito
- 01952 643140
- customerrelations@agarangemaster.co.uk
- www.agaliving.com
4,3
Eccellente
3K recensioni
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The Aga Experience
I cannot praise the entire AGA team highly enough. From the staff at the Oundle showroom to the teams responsible for removing our old AGA and delivering and installing the new one, the service has been absolutely superb.
Our original AGA was incredibly old and still ran on anthracite, so removing it was no small task! The removal team were absolutely brilliant. They took exceptional care, ensuring there was no spillage and that nothing in the house was damaged as they manoeuvred it out. Their professionalism and attention to detail were outstanding.
Our original delivery date was unfortunately cancelled on the morning due to staff sickness. However, within just 30 minutes, the customer services team called back to say they had arranged for another team to deliver our new AGA on the Saturday morning. Given that they don’t normally work Saturdays, I thought this was exceptional customer service and really appreciated the effort they made.
When Lak and Mich arrived, they were an absolute delight! Both were incredibly helpful, friendly and professional. They worked so carefully, kept everything clean and tidy, and even went out of their way to move furniture and help me put everything back afterwards. Nothing was too much trouble, and I genuinely couldn’t have asked for a better team.
From start to finish, every single person we dealt with went above and beyond. It’s rare to experience such consistently excellent service across every department, but AGA absolutely delivered.
A huge thank you to everyone involved, particularly Lak and Mich. I wouldn’t hesitate to recommend AGA. An outstanding experience all round!
17 ottobre 2026
Non scritta su invito
Excellent service from Loren
Excellent service from Loren, item arrived quickly and process was very easy , thankyou Loren .
15 ottobre 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
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Risposta di AGA
Dear Maggie,
We are glad you enjoyed your experience with our swift and courteous service. Thank you for taking the time to share your positive feedback with us.😊
Best wishes,
The AGA Rangemaster Team
New Aga delivered and installed…
New Aga delivered and installed yesterday- excellent service from office and by Skip and Mark for installation
13 ottobre 2026
Non scritta su invito
Risposta di AGA
Hi Jane,
Thank you for your feedback. We are glad you enjoyed your experience with our office and installation team.😁
Warm regards,
The AGA Rangemaster Team
The team at Aga were very organised
The team at Aga were very organised, the fitters did an great job especially as my house is not easy to access. Thank you skip and zen you did great job
14 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Kelly,
Thank you so much for the wonderful five-star feedback. We are thrilled to hear that the installation went so smoothly and that our team handled the difficult access to your home with such care and efficiency. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your positive experience.
Warm wishes,
The AGA Rangemaster Team
Very robotic and a bit too much to the…
Very robotic and a bit too much to the point lady answered the phone, made me feel I was inconveniencing her, I would say unless she was either having a bad day she needs a bit of training, she improved as the call went on though
12 ottobre 2026
Risposta di AGA
Dear Johnny,
Thank you for taking the time to share your feedback with us. We regret that the initial tone during your phone call felt distant and made you feel like a burden.
Our goal is to provide warm and attentive service from the very start of every conversation, so we appreciate you noting that the interaction improved as the call progressed. We will use your comments to provide additional customer care guidance to our team to ensure all calls begin on a welcoming note.😊
Warm regards,
The AGA Rangemaster Team
Great service
Loren replied really fast with all of the information we had asked for and was very friendly
12 ottobre 2026
Risposta di AGA
Dear Nicholas,
We are pleased to hear that you received such a quick, informative, and friendly response. Providing prompt and helpful customer service is always our top priority, and we truly appreciate you taking the time to share your great experience with us.
Warm wishes,
The AGA Rangemaster Team
Bruce and Richard were fantastic
Bruce and Richard were fantastic. Removed our old Aga and put the new one in with real care and attention to detail. Thanks for your help!
12 ottobre 2026
Non scritta su invito
Risposta di AGA
Hi Daniel,
We are so pleased to hear that your range cooker replacement went so smoothly. It is wonderful to know that the team took such great care during the process and paid close attention to every detail. Thank you so much for sharing your positive feedback with us!
Warm regards,
The AGA Rangemaster Team
Do not buy if you live in wales!!!!
Do not buy if you live in wales!!!!
Spent over £10000 on a cooker to only use the grill once and tried to access help and an engineer and no one has got back to me under warrantee as they cannot get an engineer out (in west wales!!!) because it was over one year old!
Poor service and poor help, left without a cooker with 4 children!!! Still waiting for response
1 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Holly,
We are sorry to hear this has been your experience.
We would like to look into this properly and see what we can do to help. Please could you email us at tpsupport@agarangemaster.co.uk with the following details so we can get this picked up promptly:
Your full name
Full installation address and postcode (West Wales area)
A contact telephone number
Model and serial number (from the data plate)
Proof of purchase / delivery date (if available)
A brief description of the fault and what happens when you try to use the grill
As soon as we receive this, we’ll review the case and come back to you as quickly as possible with the next steps.
Warm regards,
The AGA Rangemaster Team
Extremely difficult to locate your…
Extremely difficult to locate your number.
But when talking to your Bereavement Team, they were very compassionate, understanding and helpful.
6 ottobre 2026
Risposta di AGA
Dear Tracie,
We appreciate your feedback and are glad our team offered kind support during this tough time. We will ensure that we pass your feedback onwards to ensure that we make our phone details easier to find.
Best wishes,
The AGA Rangemaster Team
Really great service and support from AGA
Really great service and support from AGA, especially Alex, who turned a difficult situation into a great outcome. Thank you Alex. A replacement part was delivered swiftly!
6 ottobre 2026
Risposta di AGA
Dear John,
We are glad you enjoyed your experience with our team. Thank you for your feedback regarding our swift resolution and fast component delivery to fix your challenging situation. 😊
Warm regards,
The AGA Rangemaster Team
Lak and Mark excellent Aga removal
Lak and Mark arrived early and set work removing old Aga. Tricky job but no problems to these two great guys. All cleaned up and away in less than a couple of hours. Very much hope Lak and Mark can fit the new Aga in a couple of weeks. Thank you both. Regards Chris
8 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Chris,
We are glad you enjoyed your experience with our team. Removing heavy appliances from tight spaces can certainly be a challenging task, so we are pleased that our technicians completed the job smoothly, kept everything clean, and finished promptly. Thank you for your review.
Kind regards,
The AGA Rangemaster Team
Removal of old AGA
Removal of old AGA carried out very professionally, with care taken not to damage surroundings.
A good job carried out by Skip and Zen.
Thankyou.
9 ottobre 2026
Non scritta su invito
Risposta di AGA
Good afternoon,
Thank you so much for the wonderful five-star feedback. We are delighted to hear that the team took such great care during the appliance removal process and kept the surrounding area completely protected. Your appreciation means a lot to us, and we are glad you had such a positive experience.
Best wishes,
The AGA Rangemaster Team
My new Rayburn
Right from ordering the new Rayburn at the Cirencester shop to the delivery I have received nothing but help and support. Dates given for delivery were met and when the top plate was found to be damaged Alex was brilliant with emails, phone calls and advice. Her support has been non stop. The delivery people were kind, friendly and helpful for both the new Rayburn and top plate.
2 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Sarah,
We are glad you enjoyed your experience from the moment you placed your order to the final installation. We appreciate your kind words regarding our team's clear communication, assistance when resolving the component issue, and punctual service. Providing helpful, friendly support throughout the entire process is always our priority, and we thank you for taking the time to share your positive feedback with us.
Warm regards,
The AGA Rangemaster Team
Lak and Mark were brilliant
Lak and Mark were brilliant. Everything happened smoothly and without any fuss.
5 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Derek,
Thank you for the wonderful review. We are happy to hear our team made everything go smoothly. 😁
Best wishes,
The AGA Rangemaster Team
I contacted AGA living about a recipe…
I contacted AGA living about a recipe which used to be on their old website. It was a special recipe I cooked with my dad and it was very important to me that I could make it again. They responded quickly and concisely. After a little back and forth to determine exactly what I was looking for, Loren managed to secure the recipe and sent it to me in a pdf, so I have saved and printed it. I am very grateful for the efforts put in to finding it for me. What lovely service.
1 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Will,
We are glad you enjoyed your experience with our support team. It is wonderful to know that we could assist in tracking down such a meaningful family formula for you. Reconnecting our customers with cherished culinary memories made alongside loved ones is always a privilege for us.
We appreciate you taking the time to share your positive feedback about the helpful assistance provided, and we hope you create many more special moments cooking this cherished dish again in your home.
Warm wishes,
The AGA Rangemaster Team
We are excited to receive the cooker…
We are excited to receive the cooker and to be able to start using it.
Communication has been great and we had phone calls early in the day to say there might be a change in delivery times so we could plan for it. As our request, The driver called us half an hour before delivery to let us know in advance a more accurate time to expect them. The delivery team out the cooker in the room of choice with no hassle. Lak and Clive were very friendly and extremely helpful to answer any questions and were great in giving us a talk through how to use the cooker and said they were on hand if we had any further questions later down the line. All in all we are very satisfied with our experience and would go further to say that Lak and Clive went beyond any of our expectations to make sure we are happy with our experience. Please give them our thanks for their service. I'm glad to report we are Very happy customers.
Kind regards
Richard and Tasha
2 ottobre 2026
Non scritta su invito
Risposta di AGA
Dear Richard,
We are happy to hear about your smooth delivery experience and appreciate you taking the time to share your feedback. It is great to know that the proactive communication regarding your arrival window helped you plan your day effectively. We always aim to provide clear updates so our customers feel supported every step of the way.
We are also pleased that the team was able to place your new appliance exactly where you wanted it without any fuss. Hearing that they took the extra time to explain how to operate your new item and offered ongoing support shows the high level of care we aim to deliver. We will be sure to pass along your kind words and gratitude to the members of the team who assisted you, as recognition like this means a lot to us.
Thank you for choosing us for your purchase. We hope you thoroughly enjoy using your new appliance for many years to come, and we look forward to serving you again in the future.
Warm regards,
The AGA Rangemaster Team
Seamless experience Great AGA
Seamless experience Great AGA. Sales team-No pressure very informative and helpful enabling me to make an informed decision.
28 settembre 2026
Risposta di AGA
Dear Mandy,
We are thrilled to hear that you had such a smooth experience choosing your new cooker. It is wonderful that our team provided all the necessary information to help you feel confident in your decision without any pressure. Thank you for sharing your feedback.
Kind regards,
The AGA Rangemaster Team
Brilliant service
Brilliant service, installed well with accommodating and experienced fitters. Very pleased.
30 settembre 2026
Risposta di AGA
Dear Jo,
We're happy to hear that our fitters provided great service during your installation. Thank you for your feedback!😊
Kind regards,
The AGA Rangemaster Team
Speedy helpful response
Speedy, helpful response. Found the parts I was looking for and gave be information on how to find them within a day
29 settembre 2026
Risposta di AGA
Hi Kim,
We are glad you had a great experience with our customer support team. Thank you for your review. We are happy we could quickly assist with your parts query.
Warm regards,
The AGA Rangemaster Team
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