From initially speaking with Tom in the sales team and the the installation engineer together with the lady in Customer Service. The service they all gave was phenomenal. So much better than using... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Arrived on time,fitter was friendly and helpful. He kept me updated all along and gave me confidence (as an older lady) that his work was carried out in a professional manner.
L'azienda ha risposto
The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Leggi di più
L'azienda ha risposto
Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation. Unlike the big providers w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Scritti dall'azienda
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informazioni di contatto
Communications House, 56 Love Ln, PO31 7EU, Cowes, Regno Unito
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Eccellente
4K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great service and staff punctual and professional
Great service and staff would highly recommend
31 maggio 2026
Risposta di WightFibre
Hello J Holland,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've had a great experience with both our service and our team.
Your recommendation means a lot to us, and it's wonderful to know that our staff have made such a positive impression.
Thank you for choosing WightFibre and for taking the time to share your feedback. 💙
Straight forward installation quality…
Straight forward installation quality of picture games on tv a bonus had no problems very satisfied
27 maggio 2026
Risposta di WightFibre
Hello Robert,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that the installation was straightforward and that you're enjoying both the quality of the TV picture and gaming experience. It's great to know everything has been running smoothly and that you're very satisfied with the service.
Thank you for choosing WightFibre and for sharing your feedback. 💙
Full Speed Ahead
Great service from Wightfibre, I am receiving the full download and upload speed advertised rather than the compromised speeds delivered by Openreach.
29 maggio 2026
Risposta di WightFibre
Hello Peran,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear you're receiving the full download and upload speeds advertised and that you've noticed the difference compared to your previous service.
Providing fast, reliable full-fibre broadband is exactly what we aim for, so it's great to know you're enjoying the benefits. Thanks for choosing WightFibre! 💙
Install and setup was excellent
Install and setup was excellent. Wi-fi cover in house is great. Far better than previous supplier.
28 maggio 2026
Risposta di WightFibre
Hello Carl,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that the installation and setup process went smoothly and that you're enjoying excellent Wi-Fi coverage throughout your home. It's especially great to know that the service has been a significant improvement over your previous supplier.
Thank you for choosing WightFibre. We really appreciate your feedback and hope you continue to enjoy your broadband service for many years to come.
The WightFibre Team 💙
from start to finish I had immediate…
from start to finish I had immediate responses from named members of the team and they went out of their way to get me connected quickly and efficiently. Great to now have reliable fast broadband.
26 agosto 2026
Non scritta su invito
Risposta di WightFibre
Hello N.Griffiths,
Thank you for your wonderful 5-star review! ⭐
We're delighted to hear that you had such a positive experience from start to finish. Providing responsive, personal service is something we take great pride in, so it's fantastic to know that our team were able to get you connected quickly and efficiently.
It's even better to hear that you're now enjoying reliable, fast broadband. Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support.
The WightFibre Team 💙
Risposta di WightFibre
Hello Xray,
We're pleased to hear you've had a positive experience with us. Thank you for taking the time to leave your feedback and for choosing WightFibre.
The WightFibre Team 💙
Installation completed without any…
Installation completed without any problems and very easy smooth switch over from BT
27 aprile 2026
Risposta di WightFibre
Hello Lawrence,
Thank you for your 5-star review! ⭐
We're delighted to hear that your installation was completed without any issues and that your switch from BT was smooth and straightforward.
Making the transition to WightFibre as easy as possible is something we strive for, so it's wonderful to know that everything went seamlessly from start to finish.
Thank you for choosing WightFibre. We really appreciate your feedback and hope you continue to enjoy your new ultrafast broadband service.
The WightFibre Team 💙
Commissioning problems of Wight Fibre when customer needs to use WiFi to access a modern printer.
Function of Wight Fibre system all that was expected.
Contradictory advice was given on where it was necessary to place a printer and an item called a “Plume”. Current positions returned to where they started after the first installation day. Current performance excellent!
Commissioning of Canon G3570 ink tank printer not understood by your engineers. Finally I worked out how to do it. Canon system utterly different to past printers. Apple print process in iPad and iPhone needs to be ignored. Canon have invented their own. Their purpose is to make the customer choose their services of in selling future ink supplies. (Similar to Modern HP practice.)
26 maggio 2026
Risposta di WightFibre
Hello John,
Thank you for taking the time to leave us a review and for sharing your experience.
We're delighted to hear that the WightFibre service is now performing excellently and meeting your expectations.
We appreciate your feedback regarding the advice given on the placement of your equipment. Whilst our engineers will always do their best to optimise the setup during installation, adjustments can sometimes be needed once the service is up and running in the home.
With regards to your Canon printer, our engineers are trained to install and support WightFibre equipment and home network connectivity, but they are not printer specialists and are not trained on the setup processes for individual printer models. That said, we will always do our best to assist customers wherever we can and we're pleased to hear you were able to get everything working successfully.
Thank you again for your feedback. We value your comments and are glad you're now enjoying an excellent service. 💙
Risposta di WightFibre
Hello Lionel,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've found our team really helpful every time you've contacted us. Providing friendly and reliable support is something we take great pride in, so it's wonderful to know we've been able to assist whenever needed.
Thank you for choosing WightFibre and for taking the time to share your feedback.
The WightFibre Team 💙
Super fast broadband in my island…
Super fast broadband in my island holiday home. I wish I could get it that fast at home in Hampshire but unfortunately Wightfibre won't do the mainland. Great price too. Easy to contact a real person and very helpful.
26 maggio 2026
Risposta di WightFibre
Hello Elizabeth,
Thank you so much for your fantastic 5-star review! ⭐
We're delighted to hear you're enjoying super-fast broadband in your Island holiday home and that you've found our service great value for money. It's especially lovely to hear your comments about our team being easy to contact and helpful. We believe speaking to a real person should always be simple when you need support.
We're flattered that you'd like to have WightFibre-speed broadband in Hampshire too! While we're proud to serve the Isle of Wight, we're pleased we can help make your time on the Island even more enjoyable.
Thank you for your support and for choosing WightFibre. 💙
I did have an issue due to maintenance…
I did have an issue due to maintenance but it was rectified quickly
26 maggio 2026
Risposta di WightFibre
Hello Celia,
Thank you for your 5-star review! ⭐
We're sorry to hear you experienced an issue during maintenance, but we're pleased to know it was resolved quickly. Our teams work hard to minimise any disruption and restore services as swiftly as possible when issues do arise.
Thank you for your understanding and for taking the time to share your experience. We really appreciate your support and are delighted you're happy with the service you've received. 💙
Risposta di WightFibre
Hello Ray,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear you've received first-class service and found both our pricing and service to be good value. Providing a reliable, hassle-free experience for our customers is exactly what we aim for, so it's great to know we've delivered on that for you.
Thank you for choosing WightFibre, and we appreciate your support. 💙
Great service from the team
Great service from the team. Thanks for quick response and support when getting used to the set up!
25 maggio 2026
Risposta di WightFibre
Hello Mark,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've received great service from the team and that we were able to provide quick support while you got everything set up.
We know getting used to a new service can sometimes take a little time, so we're always happy to help whenever needed. 💙
Thank you for choosing WightFibre and for taking the time to share your experience. We really appreciate your support.
Good professional service I get miffed…
Good professional service I get miffed by them constantly charging me£100 re connection Fee every year as I have been with them years ,but they are the only none contract provider up to now on the I O W ,Ibwill continue to moan to them about this
25 maggio 2026
Risposta di WightFibre
Hello Denis,
Thank you for taking the time to leave us a review and for your kind words about our service.
We're pleased to hear you've found the team professional and that you've continued to choose WightFibre over the years.
We understand your concerns regarding the £100 fee. To clarify, this is a one-off reconnection charge that applies when a customer re-joins us within a 12-month period and forms part of the terms and conditions of our 30-day rolling contract service. We appreciate that this may not always be welcome, and we value your honest feedback on the matter.
Thank you again for your continued support and for sharing your experience. We look forward to keeping you connected for many years to come, even if you do keep reminding us about that fee! 😊
Risposta di WightFibre
Hello D Jones,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you found our team friendly, helpful, and efficient. Providing great service and making things as easy as possible for our customers is always our goal, so it's wonderful to know we've delivered that experience for you.
We really appreciate your feedback and thank you for choosing WightFibre. 💙
Risposta di WightFibre
Hello Martin,
Thank you for your 5-star review!⭐
We're delighted to hear that you're enjoying a fast, reliable connection with no interruptions. That's exactly the experience we aim to provide for our customers.
Thank you for choosing WightFibre and for taking the time to share your feedback. We really appreciate your support. 💙
Very well trained
Very well trained. efficient and helpful staff. Excellent service. Thank you,
21 agosto 2026
Non scritta su invito
Risposta di WightFibre
Hello Mick,
Thank you for taking the time to leave us such a wonderful 5-star review. ⭐
We're delighted to hear that you found our team helpful, efficient, and professional. Providing excellent customer service is something we take great pride in, so it's fantastic to know we've made such a positive impression.
Thank you for choosing WightFibre and for your kind words. We really appreciate your support. 💙
Excellent communication
Excellent communication, easy and efficient installation and good ongoing back up.
7 aprile 2026
Risposta di WightFibre
Hi Sue,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that you've had such a positive experience, from the initial communication through to installation and ongoing support. Providing a smooth, efficient service and keeping our customers informed every step of the way is something we take great pride in.
Thank you for choosing WightFibre! 💙
Amazing Broadband
The lady I called to discuss information and packages was very helpful, polite and pleasant to speak to. I decided on a package and we arranged a install date, which, to my surprise, was sooner than I had expected. The communication was great via email and phone between signing up and install and the whole process was very easy. The Installation man was prompt, polite and knowledgeable. He made sure everything was working before he left and made sure I understood what might happen in the first 48 hours of install and who to contact should I have any concerns. I am pleased to say that it worked perfectly and I had no issues then or since! The connection is great as well as speedy and genuinely the best internet I have had, having previously lived exclusively on the mainland.
15 febbraio 2026
Risposta di WightFibre
Hi Richard,
Thank you so much for taking the time to leave such a detailed and positive review. ⭐
We're delighted to hear that your experience was smooth from start to finish. It's great to know that our sales and installation teams provided the helpful, friendly service we strive for, and that communication throughout the process kept you well informed every step of the way.
We're especially pleased that your installation went smoothly and that you're enjoying a fast, reliable connection. Hearing that it's the best internet service you've had is wonderful feedback for the whole team!
Thank you for choosing WightFibre. We really appreciate your support and are here if you ever need us. 💙
The customer service is exelent
The customer service is exelent. No problem with the conection.
20 maggio 2026
Risposta di WightFibre
Thank you for your 5-star review. We're delighted to hear you're enjoying excellent customer service and a reliable connection. We really appreciate your feedback and thank you for choosing WightFibre.
Best regards,
The WightFibre Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.