From initially speaking with Tom in the sales team and the the installation engineer together with the lady in Customer Service. The service they all gave was phenomenal. So much better than using... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Arrived on time,fitter was friendly and helpful. He kept me updated all along and gave me confidence (as an older lady) that his work was carried out in a professional manner.
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The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Leggi di più
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Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation. Unlike the big providers w... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Scritti dall'azienda
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informazioni di contatto
Communications House, 56 Love Ln, PO31 7EU, Cowes, Regno Unito
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
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Le persone hanno visualizzato anche
Pushy cold caller
We did not appreciate your pushy salesman from London cold calling on 17th Aug in person at 8.20pm. Your Facebook page says they will not knock on the door after 6pm. The road is Peacock Close. Please take appropriate action over this intrusion. I have security camera footage.
16 agosto 2026
Non scritta su invito
Risposta di WightFibre
Hi Arnie,
We are sincerely apologise for the interaction that you have had with our field sales agent. I can confirm that this person is no longer part of the team.
The agents are trained to be respectful, provide information and take orders from people that are interested in becoming our customers. This individual is absolutely not following the training provided, being a brand ambassador, and is acting in a way that is totally unacceptable.
Thank you
Fantastic service from Wightfibre's…
Fantastic service from Wightfibre's friendly, efficient enineers. Great explanations, problem solved and unexpected follow up call to chjeck all was OK next day.
Brilliant!
18 agosto 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your fantastic review. We're delighted to hear that our engineers provided friendly and efficient service, and that the follow-up call helped ensure everything was working as expected. We really appreciate your kind words and thank you for choosing WightFibre.
Best regards,
The WightFibre Team
Wow, I am blown away
I moved to the Isle of Wight and joined WightFibre less than 24 hours ago, and I'm already blown away. I had an issue almost immediately, nothing urgent - the service was strong, I just could not work out how to get my extender to work. I reported it on a Sunday, and it was fully fixed within hours by a guy called Patrick, who went above and beyond for me. He even sent an engineer out the same day to help me. All the engineers who came out were brilliant, tidy work, and very polite and professional. All genuinely knew what they were doing, explained the problem clearly, and sorted it properly rather than just patching it over.
As a brand new customer, and a brand new islander, this is about as good a first impression as a company could possibly make. No being passed around, no scripted responses, just fast, competent, human service. If this is the standard on the Isle of Wight, I think I'm going to like it here. Highly recommend WightFibre to anyone moving to the island. I will not use anyone else from here onwards. I'm astounded that companies like this still exist. Thank you :)
16 agosto 2026
Non scritta su invito
Risposta di WightFibre
Thank you for such an amazing review and for choosing WightFibre. We're delighted to hear that Patrick and the team were able to get everything sorted quickly and make such a positive first impression. We'll be sure to pass your kind feedback on to everyone involved.
Best regards,
The WightFibre Team
Some problems with initial installation…
Some problems with initial installation with signal dropping out, had to contact WightFibre twice to have it fixed, though quick response with engineers attending within hours. Since second call out when internal box on wall was replaced everything has been good. Happy to be using local business and the price is very competitive. Thanks
18 maggio 2026
Risposta di WightFibre
Thank you for your review. We're sorry there were a few issues following the initial installation, but we're pleased our team could respond quickly and get everything resolved. It's great to hear everything has been running smoothly since, and that you're happy with both the service and value. Thank you for choosing and supporting WightFibre.
Best regards,
The WightFibre Team
We switched from Vodafone DSL giving 50…
We switched from Vodafone DSL giving 50 mbs download, to WightFibre some months ago. Installation and initial service was good but It has been a disappointing experience ever since. We contracted for 150mb up and down and today Ookla shows only 12 mb up which is less than 10 percent of what we contracted for. We switched to get the greater upload speed for when our sons work from home. We also have very variable download speeds sometimes high , sometimes as low as 25 mb. We get buffering on the TV and “unstable internet “ messages on Zoom calls. We have paid for an extender but their mesh system still doesn’t give the coverage in the house the old Voda single router did. Customer service is nice but ineffective. They keep saying they can’t see a problem, but we do keep seeing them so it’s some sort of stand off. I have tried to get through to them 3 times this morning only to get answer phone. Have left 3 messages with no returned call. I will be leaving them soon if no dramatic improvement.
16 agosto 2026
Non scritta su invito
Risposta di WightFibre
Thank you for taking the time to leave a review. I'm sorry to hear that your experience has not met expectations, particularly regarding the speeds you've been receiving and the difficulty contacting us.
I can see that this has already been picked up by our Customer Services team, who are investigating the issues you've raised. We also apologise that you were unable to get through during a busy period. When all of our Customer Service agents are assisting other customers, there may unfortunately be delays, but we always do our best to return messages and get back to customers as quickly as possible.
We appreciate your patience while we work through this with you while we can get things resolved.
Best regards,
The WightFibre Team
Risposta di WightFibre
Hello Annie,
Thank you for your 5-star review! ⭐
We're delighted to hear that your technician was professional, capable, and provided a great experience.
Thank you for choosing WightFibre and for taking the time to share your review. 💙
Risposta di WightFibre
Hello Elizabeth,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear you were pleased with the quick installation and great value for money.
Thank you for choosing WightFibre and welcome aboard! 💙
Not very good at the beginning
Not very good at the beginning, no coordination and customer service not very helpful. Customer sales person was the only one who was able to help
15 aprile 2026
Risposta di WightFibre
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn't get off to the best start, although we're pleased to hear that our sales colleague was able to help.
If you're willing to share some more details with us, please get in touch using the email help@wightfibre.com so we can investigate what happened and learn from your experience. We also hope that everything has now been resolved to your satisfaction.
Best regards,
The WightFibre Team
Better than TalkTalk!
I’m no expert on internet things but I have left TalkTalk after years of the internet only working 50% of the time.
Wight Fibre’s connection actually works and has never dropped out or failed once since I had it. And it is a better price too! 🙂
13 maggio 2026
Risposta di WightFibre
Copilot said:
Thank you for taking the time to leave such a great review. We're delighted to hear you've noticed a reliable connection and good value since switching to WightFibre. We really appreciate your support.
Best regards,
The WightFibre Team
Extremely quick installation
Extremely quick installation, polite and efficient workmen .
10 maggio 2026
Risposta di WightFibre
Thank you for your review. We're delighted to hear your installation was completed so quickly and that our team was polite and efficient throughout. We really appreciate your feedback.
Best regards,
The WightFibre Team
Provide your feedback on BizChat
Turned up on time and got the work…
Turned up on time and got the work done. I’m happy with the result. Thanks
7 agosto 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your review. We're delighted to hear everything went smoothly, with the team arriving on time and completing the work to your satisfaction. We really appreciate your feedback.
Best regards,
The WightFibre Team
Risposta di WightFibre
Thank you for the feedback Monica,
Great to know you are happy with the service.
Great service fast and efficient very…
Great service fast and efficient very personal company based on how. I would 100% recommend this company.
17 aprile 2026
Risposta di WightFibre
Hi Mrs Agar,
Thank you for the wonderful recommendation. We are glad to hear the service has been fast and efficient for you.
Engineers turned up on time
Engineers turned up on time, worked efficiently and answered all my queries.
A subsequent call to customer services was dealt with politely and a pleasure to talk to.
7 maggio 2026
Risposta di WightFibre
Thank you for taking the time to leave such a great review. We're delighted to hear our engineers arrived on time, worked efficiently, and were able to answer all your questions. It's also wonderful to know our Customer Service team provided a positive experience.
Best regards,
The WightFibre Team
Fast efficient service clean and tidy
Fast efficient service clean and tidy
Workmen
2 agosto 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your review. We're pleased to hear you found the service fast and efficient, and that our team left everything clean and tidy.
Best regards,
The WightFibre Team
Fantastic service unmatched in price…
Fantastic service unmatched in price and great customer care
6 aprile 2026
Risposta di WightFibre
Thank you for your fantastic review. We're delighted to hear you're happy with the service, value for money, and customer care. We really appreciate your support.
Best regards,
The WightFibre Team
The installation team were very good.
The installation team were very good.
Thereafter, speed has been variable and, at times, slow enough to cause 'buffering' which we have not experienced for some time and certainly not with Talk Talk, the previous provider on an overhead copper line rather than the end-to-end fibre from Wight Fibre.
Not sure if that is the reality of things but lets see....
Having been contacted by Wightfibre since, they suggested contacting their Customer Servoce Team but I can only do that by phone as the wifi from their fibre install is intermittent and currently (7th August 2026) off line at home altogether...
And having since spoken to Wightfibres Customer Service team, my system is apparently what I paid for.
Well, there we are then.
5 maggio 2026
Risposta di WightFibre
Thank you for your review. We're sorry to hear you've experienced variable speeds and buffering at times. We haven't heard from you directly about this issue, so we'd encourage you to get in touch with our Customer Services team. We'll be happy to investigate and see if there's anything we can do to help improve your experience.
Best regards,
The WightFibre Team
Pleased I changed over to Wight Fibre
Pleased I changed over to Wight Fibre , your not kept waiting when you want to talk to customer service also saved money so much cheaper than what I was paying ,
Staff helpful , one happy customer .
3 maggio 2026
Risposta di WightFibre
Thank you for your fantastic review!
We're delighted to hear you've saved money, found the switch to WightFibre worthwhile, and that our customer service team has been helpful whenever you've needed us. It's great to know you're a happy customer.
Thank you for choosing WightFibre and for taking the time to share your experience.
Best regards,
The WightFibre Team
Great price for full fibre.
Great price for full fibre.
Everything has been fine and the staff are very friendly and helpful.
One problem we have had since it was put in is our tv channels keep disappearing.
I’m not sure why or how.
But it definitely seemed like it’s been happening since we began with Wightfibre.
3 maggio 2026
Risposta di WightFibre
Thank you for your review and for choosing WightFibre.
We're pleased to hear you're happy with the value of the service and that you've found our team friendly and helpful. We're sorry to hear about the issue with your TV channels disappearing, though. While this may not necessarily be related to your broadband connection, we'd like to take a look to make sure everything on our side is working as it should.
When you're ready, please get in touch with our Customer Services team and we'll be happy to run some checks and help investigate further.
Best regards,
The WightFibre Team
Internet install…
Turned up when they said completed job and explained everything tidy and efficient
30 marzo 2026
Risposta di WightFibre
Thank you for your review. We're pleased everything was completed efficiently and explained clearly.
Best regards,
The WightFibre Team
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