Initially, the engineers informed me that they could not locate the router where I wanted it. However, after some discussion, they agreed to try and bring the fibre cable in via the existing ducting w... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My system was installed in early March. The Wi-Fi in the main room has always been very satisfactory but elsewhere in the house patchy and frankly unusable for much of the time. I’ve had many... Leggi di più
L'azienda ha risposto
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your... Leggi di più
The customer services are local. Twice I have had issues and they were sorted over the phone. A lot of Companies could learn from this Customer Services Dept. Upgrades etc are done via... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Informazioni di contatto
108 – 113 Dargan Crescent, BT3 9JP, Belfast, Regno Unito
- 02890993230
- fibrus.com
4,4
Eccellente
17.556 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good fast internet.. but things I would like to see.
Good fast internet, the only thing I can really complain about is trying to pay, would be better if there was an app or something along them lines to make it easier to pay or website able to but your address and security questions so makes paying bills simple.. would be 5 star if had app to pay like your phone bill for example.
10 aprile 2026
Terrible customer service absolutely…
Terrible customer service absolutely horrible. 0 communication. Being lied to constantly about when they will send out someone tonight install our internet messed up our address information.
14 aprile 2026
Non scritta su invito
Overall good quality for the money
Overall good quality for the money. The internet speeds are lower that 500 as advertised, which is disappointing and there is times it is quite slow! I warn you not trust sales people though! I was promised I would extra eero if I any problems, I have been in contact with sale person. They have made every excuse under the sun! I would probably sales tactics used 1 out of 5. If they can't guarantee, dont promise! I have been waiting a while for reply, there been nothing!
25 marzo 2026
Non scritta su invito
Pleasant and helpful staff member
Pleasant and helpful staff member. Efficient and speedy in dealing with the issue.
17 aprile 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
It was so easy to switch and engineers…broadband
It was so easy to switch and engineers very helpful.
15 aprile 2026
Risposta di Fibrus
Hi Ann,
Thanks so much for the 5-star review 😊
We’re delighted to hear the switch was nice and easy for you, that’s exactly how it should be! It’s also great to know our engineers were so helpful along the way.
We really appreciate you taking the time to share your experience, and if you ever need anything, we’re always here to help.
Kind regards,
Customer Experience Team
Work men were very pleasant and left a…
Work men were very pleasant and left a great tidy job
14 aprile 2026
Risposta di Fibrus
Hi Kathleen,
Thank you for the 5-star review 😊
We’re delighted to hear our team were pleasant to deal with and left everything nice and tidy, that’s exactly the standard we aim for.
We really appreciate you taking the time to share your feedback, and we’ll be sure to pass it on to the team.
If you need anything in future, we’re always here to help.
Kind regards,
Customer Experience Team
Excellent Service
Excellent communication, swift install, efficient departure from previous siupplier and tidy polit installers
15 aprile 2026
Risposta di Fibrus
Hi Richard,
Thanks so much for the 5-star review.
We’re really pleased to hear everything went smoothly from start to finish, from clear communication and a swift install, right through to a seamless switch from your previous supplier. It’s also great to know the installers left everything tidy and were polite throughout.
We really appreciate you taking the time to share your feedback, and we’ll make sure it’s passed on to the team. We hope you enjoy your new super fast fibre broadband. 🚀
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
The guys come and done the work were…
The guys come and done the work were great lads got on and got the job done very quickly no hassle 👏
15 aprile 2026
Risposta di Fibrus
Hi Stephen,
Thanks so much for the 5-star review 😊
We’re delighted to hear the team got stuck in and completed the work quickly and with no hassle , exactly how it should be done! It’s great to know they made the installation smooth and straightforward for you.
We’ll be sure to pass your kind words on to the lads; they’ll really appreciate the shout-out!
If you need anything in future, we’re always happy to help.
Kind regards,
Customer Experience Team
The fibrus guy was very professional…
The fibrus guy was very professional and knew what he was talking about great service
16 aprile 2026
Risposta di Fibrus
Hi Paul,
Thanks a lot for the 5-star review 😊
We’re really pleased to hear you had such a positive experience with our customer service team. It’s great to know the advisor you spoke with was professional, knowledgeable, and able to help you with what you needed, that’s exactly the standard we aim for.
We’ll make sure your kind words are passed on to the team.
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
Quick to get the job started and no…
Quick to get the job started and no price increases great job
15 aprile 2026
Risposta di Fibrus
Hi Sarah Jane,
Thanks for the 4-star review, we really appreciate it!
We’re delighted to hear we got things up and running quickly for you, and even better that the no price increases stood out, no one likes surprises when it comes to bills!
Kind regards,
Customer Experience Team
Very helpful people on telephone
Very helpful people on telephone, Garry & Kevin, solved my problems.
16 aprile 2026
Risposta di Fibrus
Hi Jeffery,
Thanks so much for the 5-star review 😊
We’re delighted to hear Gary and Kevin were able to jump in and get everything sorted for you, sounds like they made a great team effort over the phone! We’ll make sure your feedback gets passed on to them; they’ll be pleased to know they turned things around for you.
If you ever need anything else, we’re always here and happy to help.
Kind regards,
Customer Experience Team
A efficient and professional…
A efficient and professional installation carried out in a timely manner by two helpful and knowledgable engineers
15 aprile 2026
Risposta di Fibrus
Hi David,
Thank you for the 5-star review 😊
We’re really pleased to hear the installation was carried out efficiently and professionally, and that our engineers were both helpful and knowledgeable throughout. Timely, high-quality installs are exactly what we aim for, so it’s great to know the team delivered that for you.
We’ll be sure to pass your kind feedback on to them.
If you need anything in future, we’re here to help.
Kind regards,
Customer Experience Team
I was disappointed i asked the girl to…
I was disappointed i asked the girl to rang my dads mobile before they come to fit it, as i was in work and the woman didn’t give the man my dads number so i missed my day to get it in, and had to wait another 3-4 days to get another appointment which i had to take off. But the WiFi is very good and £30 not the worse
15 aprile 2026
Risposta di Fibrus
Hi Ian,
Thanks for taking the time to leave your review , we really appreciate your feedback.
We’re sorry to hear about the mix-up with the contact number. We understand how frustrating it must have been to miss the appointment and have to wait a few extra days, especially when you had already made arrangements with work. That’s certainly not the experience we aim to provide.
On a more positive note, we’re glad to hear you’re happy with the WiFi and value, it’s great to know the service itself is delivering for you.
Your feedback is really important to us, and we’ll make sure it’s shared with the team to help improve communication going forward.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
Great installation service
Initially, the engineers informed me that they could not locate the router where I wanted it. However, after some discussion, they agreed to try and bring the fibre cable in via the existing ducting which necessitated some drilling through very hard concrete. Their perseverance paid off. Great job by the two guys.
7 aprile 2026
Risposta di Fibrus
Hey Paul,
Thank you for the lovely 5 star review! 🙌
We’re really pleased to hear the engineers took the time to work with you on the installation and found a way to make it happen. It’s great to know their perseverance paid off and they were able to route the fibre through the existing ducting to get the router exactly where you wanted it, even with the challenge of the concrete involved.
We’ll make sure your kind words are passed on to the two engineers, they’ll really appreciate the recognition.
If you need anything in future, we’re always happy to help.
Kind regards,
Customer Experience Team
Risposta di Fibrus
Hi Gloria,
Thank you for the 5-star review 😊
We really appreciate you highlighting great customer service you've received from our team, that means a lot to us. We’re glad to know you had a positive experience, and we’ll keep working hard to maintain that standard.
If you ever need anything, we’re here to help.
Kind regards,
Customer Experience Team
The sales man Adam was very…
The sales man Adam was very knowledgeable, friendly and helpful and credit to Fibrus
15 aprile 2026
Risposta di Fibrus
Hi Frank,
Thanks so much for the 5-star review 😊
We’re delighted to hear Adam made such a great impression. Being knowledgeable, friendly, and helpful is exactly the standard we aim for, so it’s fantastic to know he delivered that for you — we really appreciate you recognising him as a credit to Fibrus.
We’ll make sure your kind words are passed on to Adam and the wider team.
If you need anything at all, we’re always happy to help.
Kind regards,
Customer Experience Team
Early days but good so far
Installation was completed despite a few difficulties with the supply cabling.
After one day is working well and main advantage is that it is over £10 per month cheaper than my previous supplier.
15 aprile 2026
Risposta di Fibrus
Hi Will,
Thanks for the 5-star review 😊
We’re really pleased to hear the installation was completed successfully, even with a few challenges around the supply cabling. It’s great to know everything is now up and running smoothly after day one.
Even better to hear you’re already benefiting from a saving compared to your previous supplier, and with us you also don’t have to worry about pesky APR price increases like many other providers add, so what you see is what you get.
If you need anything going forward, we’re here to help.
Kind regards,
Customer Experience Team
Risposta di Fibrus
Hi Dan,
Thank you for your feedback.
We’re sorry to hear about the delay and the issues you experienced with your telephone service. We understand how frustrating this can be.
We can confirm that your porting request has now been accepted by your previous provider. You should have received an email from us confirming your landline switch date, which will outline when everything will be fully transferred.
If you have any further questions or need any assistance in the meantime, please don’t hesitate to get in touch.
Kind regards,
Customer Experience Team
The installers were extremely competent…
The installers were extremely competent in their completion of the installation.
15 aprile 2026
Risposta di Fibrus
Hi Charles,
Thanks a million for the 5 star review! 😊
We’re delighted to hear that our installers left such a great impression. Competent, efficient installs are exactly what we aim for, so it’s great to know the team delivered on that for you.
If you need anything at all down the line, just give us a shout!
Kind regards,
Customer Experience Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.