From initially speaking with Tom in the sales team and the the installation engineer together with the lady in Customer Service. The service they all gave was phenomenal. So much better than using... Leggi di più
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Arrived on time,fitter was friendly and helpful. He kept me updated all along and gave me confidence (as an older lady) that his work was carried out in a professional manner.
L'azienda ha risposto
The original sales team were very good at explaining all the cost and service etc. The team for the final connection and testing of your service to us were very helpful in ensuring all our equipment... Leggi di più
L'azienda ha risposto
Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation. Unlike the big providers w... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Scritti dall'azienda
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Informazioni di contatto
Communications House, 56 Love Ln, PO31 7EU, Cowes, Regno Unito
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Eccellente
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Le persone hanno visualizzato anche
They showed up on time
They showed up on time, the technician were very knowledgeable and explained everything they were doing and set up all equipment
After install all mess was cleaned up
Great job by all from calling into the office to technicians
23 giugno 2026
Risposta di WightFibre
Thank you for your fantastic review. We're delighted to hear that the installation went smoothly and that our technicians took the time to explain everything, arrived on time, and left everything tidy. It's great to know you had a positive experience from your first call through to installation.
Best regards,
The WightFibre Team
Had Lester out yesterday to install my…
Had Lester out yesterday to install my wifi, really friendly, great service.
20 settembre 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your review. We're delighted to hear you received such friendly service and had a great installation experience. We'll be sure to pass your kind feedback on to Lester.
Best regards,
The WightFibre Team
We switched from BT to Wight Fibre and…
We switched from BT to Wight Fibre and wished thst we had been in a position to do so earlier (due to contract with BT). We would recommend to family and friends.
27 aprile 2026
Risposta di WightFibre
Hello Sue,
Thank you for taking the time to leave us a 5-star review! ⭐
We're delighted to hear that you've made the switch from BT and that you're so pleased with the service. It's especially rewarding to know that you wish you'd been able to join us sooner! Thank you for recommending WightFibre to your family and friends, it really does mean a lot to us.
We appreciate your support and look forward to keeping you connected for many years to come.
The WightFibre Team 💙
Takes so long to answer the phone
I am a new customer why does it take so long for a Company to answer the phone.
Over 20 minutes and no answer when ringing
01983 240240
Not impressive, hence my low score of 1 Star☆
Come on WightFibre you can do better!
19 settembre 2026
Non scritta su invito
Risposta di WightFibre
Hello,
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating it can be when you're unable to get through to us quickly.
We pride ourselves on delivering excellent customer service, so we're disappointed to hear that you waited over 20 minutes without an answer. While there can occasionally be busier periods, this is not the level of service we aim to provide.
Our Customer Service team is available Monday to Friday, 8:00am to 8:00pm, and Saturdays 9:00am to 6:00pm and Sundays 10:00am to 6:00pm on 01983 242424. If you're unable to reach us by phone, you can also contact us via email at help@wightfibre.com or through the contact options available on our website and social media channels. You can also chat with us on WhatsApp.
We'd love the opportunity to investigate what happened and ensure any questions or concerns are addressed. If you're happy to do so, please get in touch and we'll be glad to help.
Thank you for taking the time to share your feedback. It helps us identify areas where we can improve.
The WightFibre Team 💙
I joined wightfibre mainly for tv
I joined wightfibre mainly for tv. However, I keep loosing the signal and have to go through the rigmarole of turning off the puck, and resetting to get the channels back. It has happened five times already, and I've only been with wightfibre since June. It's not worth the hassle of having to reset all the time. I am seriously thinking of terminating my contract.
18 giugno 2026
Risposta di WightFibre
Hello John,
Thank you for your review. We're sorry to hear about the frustration you've experienced with your TV service since joining us.
Recently, some customers using Freely experienced issues that were caused by a third-party platform rather than the WightFibre network itself. We completely understand that having to repeatedly restart equipment and restore your channels is inconvenient, and we're sorry for the disruption this has caused.
We appreciate your patience while the issue was being resolved and would welcome the opportunity to look into your setup to ensure everything is now working as expected. Please contact our Customer Service team on 01983 242424 with your account details and we'll be happy to help.
Thank you for your feedback, and we hope we can restore your confidence in the service.
The WightFibre Team 💙
They have helped me to get tv working…
They have helped me to get tv working again along with my recording box and organised my printer to print with my iPads
I had to wait three months for cables to be laid. In the road but it. Was made worth while I had three months green what else can I say. Very very acceptable.
22 maggio 2026
Risposta di WightFibre
Hello Mrs Pilbeam,
Thank you for your wonderful review. ⭐
We're delighted to hear that our team was able to help get your TV, recording box and printer working with your iPads again. It's also great to know that, despite the wait for the network cables to be installed, you feel the service and the three months free broadband made it worthwhile.
We really appreciate your patience and your kind words. Thank you for choosing WightFibre and for taking the time to share your experience. 💙
Risposta di WightFibre
Thank you for your review. We're delighted to hear you found our staff friendly and helpful. We really appreciate your feedback and your support.
Best regards,
The WightFibre Team
Excellent work.
17 settembre 2026
Non scritta su invito
Risposta di WightFibre
Thank you for your review. We're pleased to hear you were happy with our service and appreciate your feedback.
Best regards,
The WightFibre Team
I cannot Fault the excellent customer…
I cannot Fault the excellent customer care service that I have received from Wight Fibre. Despite their best efforts they were unable to connect me due to not being enough capacity on the BT Owned telegraph Pole. They had 2 separate teams out to try and connect my address. They lent me a 4G router while trying to install my broadband and even when they couldn't install it they said I could use it until BT have installed the broadband. Tom kept me up to date with all the progress. This is above and beyond customer service especially in todays world where everyone is so busy. I am disappointed that I cannot have wight fibre but wanted them to have a five star review. So a big Thank You all at Wight Fibre especially Tom. Jan
11 settembre 2026
Non scritta su invito
Risposta di WightFibre
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that you received excellent customer service and that our team kept you updated throughout the installation process.
Your kind words mean a great deal to us, and we truly appreciate your support and recommendation.
Best regards,
The WightFibre Team
The greatest thing about WightFibre is…
The greatest thing about WightFibre is that they answer the phone and its possible to have a conversation with a real human being who is really intelligent as apposed to the barriers faced when dealing with other so called communications companies.
The second greatest thing is that the engineers know what they are doing and are also good at communicating with customers
The products offered can be taylored to meet the customers needs. The terms and conditions are reasonable and fair and it all works reliably! Thanks
16 giugno 2026
Risposta di WightFibre
Thank you for your fantastic review!
We're delighted to hear that our team, from our customer service advisors to our engineers, provided the level of support and communication you expect. It's also great to know that our services have been tailored to your needs and are working reliably for you.
Best regards,
The WightFibre Team
Risposta di WightFibre
Thank you for your review. We're pleased to hear you're happy with the service.
Best regards,
The WightFibre Team
Wightfibre
I'm very pleased with Wightfibre. The connection doesn't falter. Customer service is great, polite and helpful and will go the extra mile to solve any problems .
15 giugno 2026
Risposta di WightFibre
Hello Judith,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you're pleased with your WightFibre service and that your connection has been reliable.
It's especially rewarding to know that our customer service team has made such a positive impression. We pride ourselves on being friendly, helpful, and always willing to go the extra mile to support our customers.
Thank you for taking the time to share your experience and for choosing WightFibre. Your kind words mean a lot to the whole team. 💙
Excellent service
Excellent broadband connection. Reasonable monthly charge. Caring, efficient installation team. Exemplary customer service. Well done!
15 giugno 2026
Risposta di WightFibre
Hello Marguerite,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you're enjoying a reliable broadband connection, great value for money, and excellent service from our team.
It's wonderful to know that our installation team provided a caring and efficient experience, and that our customer service met your expectations. We’ll be sure to pass on your kind words to everyone involved.
Thank you for choosing WightFibre and for taking the time to share your feedback. Your support means a lot to us! 💙
Very good service
14 giugno 2026
Risposta di WightFibre
Thank you for your 5-star review! ⭐
We're delighted to hear that you've received very good service from our team.
Providing excellent service is at the heart of what we do, so it's wonderful to know we've met your expectations. We really appreciate your feedback and thank you for choosing WightFibre. 💙
The installers were very knowledgeable…
The installers were very knowledgeable and helpful and great customer service from the office team
17 maggio 2026
Risposta di WightFibre
Hello,
Thank you for your wonderful review! ⭐
We're delighted to hear that both our installation team and office staff made such a positive impression.
Providing knowledgeable advice, helpful service, and a great customer experience from start to finish is what we strive for, so it's fantastic to know we delivered. We really appreciate you taking the time to share your feedback and thank you for choosing WightFibre. 💙
Impressed new customer .Your call is answered straight away no…
Your call is answered straight away no lengthy recorded speil or loads of menu options, they are friendly and effiecient and you don't wait long either for an installation.
Unlike the big providers wightfibre is just for the island not the mainland so you get that local business style customer service which is lost with the big companys.
12 giugno 2026
Risposta di WightFibre
Hello Stewart,
Thank you for your fantastic review! ⭐
We're delighted to hear that you found our team friendly, efficient, and easy to reach without the frustration of long wait times or complicated menus.
As a local Island provider, we're proud to offer the personal service and community-focused approach that means so much to our customers. It's great to know that this made such a positive difference to your experience, from your initial call through to installation.
Thank you for choosing WightFibre and for supporting a local business. We really appreciate your recommendation! 💙
Great service and price
I had been with another company for 30 years,( Broadband).The cost was crazy for what I was getting. I had heard good feedback from Wightfibre so with such a good introductory price and free installation, I went for it.Best thing I could have done! Such a personal service, contact and support throughout .No fuss changeover as Wightfibre dealt with it all and not a problem since!! Plus the great security and app that comes with it .Chuffed to bits! Gold stars!🤗
15 maggio 2026
Risposta di WightFibre
Hello Debbie,
Thank you for taking the time to leave such a fantastic review! 🌟
We're delighted to hear that making the switch to WightFibre was such a positive experience after 30 years with your previous provider. It's great to know that our team made the process simple and hassle-free, and that you've been pleased with the support, service, and added benefits such as the security features and app.
Providing a personal touch and taking the stress out of switching are things we pride ourselves on, so your kind words mean a lot to us. We're thrilled you're "chuffed to bits" with your decision to join WightFibre!
Thank you for choosing local, and for your Gold Stars! 🤗⭐
The WightFibre Team 💙
We had a problem came out and sorted it…
We had a problem came out and sorted it brilliant
15 maggio 2026
Risposta di WightFibre
Hello Mrs Hansford,
Thank you for your 5-star review! ⭐
We're delighted to hear that when you experienced a problem, our team was able to get it sorted quickly and efficiently. Providing reliable support when our customers need us is really important, so it's great to know we could help.
Thank you for choosing WightFibre and for taking the time to share your experience!
The WightFibre Team 💙
Great customer service where your call…
Great customer service where your call is always answered promptly and with a caring manner. When the workmen came out they were respectful and quick arrived when stated.
12 giugno 2026
Risposta di WightFibre
Hello Gemma,
Thank you for your fantastic 5-star review! ⭐
We're delighted to hear that you've received great customer service from our team. Providing prompt, friendly, and caring support is something we pride ourselves on, so it's wonderful to know that this stood out during your experience with us.
It's also great to hear that our engineers arrived as promised and carried out the work efficiently and respectfully. We'll be sure to pass your kind feedback on to the team.
Thank you for choosing WightFibre and for taking the time to share your experience!
The WightFibre Team 💙
Risposta di WightFibre
Hello Brian,
Thank you for your 5-star review! ⭐
We're delighted to hear that being able to speak directly with a local team made such a positive difference to your experience. We take great pride in providing friendly, personal support from right here on the Island, and it's wonderful to know that's valued by our customers.
Thank you for choosing WightFibre and for taking the time to share your feedback.
The WightFibre Team 💙
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