Voneus Broadband Recensioni 

Reece was calm and explained what was going to happen. He did all the work inside/out. Excellent.
Owen very friendly and knew what he was doing.
Great installation from both

Very through check and test process carried out by Kamva who was an absolute pleasure to talk to..

Appalling service, no internet for my vulnerable elderly mother and neighbours, no 24 hour call available and when they are open they don’t answer the phone.
They say they will answer in 2 minutes then it changes to 5 minutes, 10 minutes and 30 minutes.
Internet is continuously dropping out and not at all reliable.
I would have given no stars but that’s not an option 😤😡
Refer a friend? No good friend would recommend this company.

costumer service agent Kamva been helpful and explain everything fast and correctly. Thank you.

Naomi was very good very polite and sorted my issue straight away

I had an issue trying to switch from the Voneus router to my own TP-Link device. After setting it up with the correct credentials it would not connect. I went back to the original Zyxel router and this also would no longer connect. I rang their support team and spoke to Kevin. He went above and beyond to ensure my setup was as I needed it. He first reset everything his end and diagnosed my issues with the Zyxel router to get me back on line and then proceeded to assist in ensuring my own router was correctly setup and working. All in all about 1.5 hours work, but he kept on the line to ensure I was satisfied. I would like to thank Kevin for his patience and persistence. Excellent service.

Had a broadband outage after an electric power cut and resetting the router didn't help. Called the helpline and spoke to Andiswa who talked me through some checks and after about 5 mins of fiddling got my green light back on and all connected again. Swift response to the call for help and fast resolution of the issue, thanks Andiswa and Voneus.

I left the call back option, and was pleasently surprised that someone did call me back within 10 mins. The operator (Brandon) reviewed my query and resolved my issue, in fast style.

Only had to wait in the queue for a few mins. ANDISWA was very helpful, restarted my broadband within minutes. Great service!

Very helpful adviser

Reece and Owen performed a brilliant install quickly efficiently. Both were super friendly and did an excellent job of installing my new fibre broadband

Very patient and friendly most helpful

Kamba was very helpful and friendly.

So after running Voneus for past couple of years or so the time has come from renewal. All good things must come to an end and the introductory offer has gone by in a thrice. I have had great service both down the line and with support when I needed in the beginning.
The installers were amazing and put the kit and connections where I wanted them.

The price increase would have been almost 50% but still reasonable for phone and VoIP phone.

The reason for the three stars and not 5 is simple because at no point was I made aware that switching on the same installed line is nigh on impossible. If I wanted to move to another network offering full fibre then a fresh installation would likely need to take place. Maybe next year. For now I’ve taken the retention offer and ditched the phone.

I spoke with a Brandon re priced and switching, he was very helpful, I don’t think he understood or heard some of my questions about switching but he kept it polite and professional.

I would prefer 2 year contracts with bband so I can set it and forget it so to speak.

Kamva was very clear in her instructions and knowledgeable in her information. She got me reconnected online within a few minutes - excellent service, thanks!

Cable installation left the cable on TOP of my lawn. When I complained the customer service rep was very very rude. Looking to leave asap and complaining to relevant authorities