Voneus Broadband Recensioni 

A great experience switching to Voneus BB. The engineers, Bilal and Marcus were very efficient. They were respectful of our property and carpet!!! They were friendly, informative and left us fully set up with new BB. 10/10 lads, thank you!
BB is fully working, we are in a rural area so looking forward to no blips. Our friends changed last year and have had no problems whatsoever. A great move and deal for us.

It was a pleasure to deal with Naomi. She dealt with our problem in a pleasant and efficient way.

Andiswa was very helpful and understood my problem.

After much hassling from the company with e mails and door sellers I finally relented and decided to join Voneus. Thinking according to the sales pitch that this would be straight forward and I would be connected to better broadband very quickly. Oh how wrong I was. Having agreed an install day, taken a day if work, two engineers turned up to carry out the install. Some minor damage was done to a skirting board, a necessity unfortunately, and after several hours they had manged to run the cable. That is when it all went wrong. When they tried to connect, the output FDJ was dead. The two engineers apologised that they were unable to complete the install due to the issue, and escalated the issue accordingly. After 10 days waiting I contacted Voneus customer service, of which there is a distinct lack of customer service, and had it explained to me exactly what I already knew. I left it a few more days and contacted them again, and this time with a repeat of the situation I already knew, a note being added to my account, and the escalation procedure yet again. You should be able to understand my frustration especially as it felt just like I was being fobbed off, hence the question is your company any good? I would advise you don't let this conpany anywhere near your house, router or broadband. They couldn't organise a party in a brewery if they had a set of written instructions.

Naomi on the Voneus helpline was really easy to talk to and kept her responses to my enquiry clear and concise. She didn't rush me and made sure that my problem was resolved before ending my call.

Andiswa was very helpful and polite. She referred my query concerning the incorrect speed being quoted in my contract renewal offer to the sales team immediately, confirming the details in writing. The only downside is that I then had to email separately to the renewals department confirming acceptance. I have been with Voneus for 2 years and would recommend.

My 97 year old mother was unable to have a phone and I was unable to see her security cameras for 6 days. Such poor service and the call handlers have obviously been briefed to sound sorry but their lack of action spoke volumes.

NO internet for 9 days, this company should have a warning sign . Poor communication, unable to speak to the correct people , no resolution to the issue. Complaints are not dealt with , they just provide you with a complaint number and no follow up.
DO NOT CHANGE TO THIS PROVIDER. Wish I could give NO STARS.

Rapid response to my request for assistance, thorough, careful talk to a very professional human being called Pearl. Good outcome. Thank you

The engineers turned up in the allocated time slot (just!) and installed the system with a minimum of disturbance and caused no inconvenience.
However, there was a "glitch" with the information printed on the router which gave an incorrect password.
Fortunately, the QR code gave the correct one and so I was able to use the product after a short, but very frustrating, delay. Other than that, all was well.

Resolved my query and gave me the dates to contact Voneus again to discuss special offers.

Excellent speedy service. Polite & helpful all the way. A credit to Voneus

Although I don't know why my internet speed dropped in the first instance, it was easy to contact Voneus, and be called back rather than waiting in a queue. The call back from Andrew came quickly, and he was very patient and took his time explaining what to do. I'm back on speedy downloads and very happy with the service provided.

Very satisfied. Dan and Zack let us know prior to arriving and when here got us up and running in no time. An excellent service!

I recently moved to Voneus WiFi service but delayed cancelling my BT account until I could confirm the service was better and due to anxiety of being left with no way to communicate. Initially I was told I needed to cancel BT myself but BT were refusing to help me and said Voneus needed to sort it. I’m not sure whether Mercy could hear me getting overwhelmed but she spoke to a colleague and came back to me saying they would sort it which I was really grateful for.

Speaking with a person who clearly knew what he was doing, James understood the frustrations that no connectivity has on your daily life!! There was empathy and commitment to fix the issue.

Brandon was clear and concise with regard to options and reiterated what was discussed and then agreed such that there was no ambiguity about what was happening next

Brandon was really helpful in sorting my enquiry and as a result I will be renewing contract with Voneus.

Just had my Internet installed the Engineer Steve Jackson was courteous and very professional a credit to the company cant thank him enough.

No Internet in Shropshire for over a week. I have been dealing with this everyday now for over a week on behalf of my 80 year old mother. I keep getting told the equipment was damaged in a flood then the line was severed, and even there is a fault in the box that requires a out of stock part, the excuses change every day.

I called this morning at 8am and got through to a rude customer service agent that refused to let me talk about the account saying it was a breech of data protection. My name and phone number has been put on the account, we even had confirmation of this, but the agent said he won't talk to me.

He then told my me to tell my mother to send an email granting me permission, how can she do that with no internet. Then he said get her to call, I said if she could call I would not need to be doing this. My mother lives in rural Shropshire, she does have a landline but because it's a VoIP line, guess what it does not work without Internet.

I live 550 miles away from my mother, the only way I can communicate with her is through a friend who lives in England, and has to make a long drive to see her to relay information.

I am trying now to get her out of this contract with them, absolutely useless customer service.