Voneus Broadband Recensioni 

Brandon was helpful

Customer service for technical support is basically non existant. I have been waiting 3 weeks for some kind of help, have sent reminders but still NO RESPONSE, only that my "query has been successfully logged" in their system.

My contract with Voneus Broadband came up for renewal mid September 2026. I was paying £28 per month and Voneus wanted to put it up to £46.11. On 17th September I rang them and spoke to an advisor and agreed a price of £30.99. I received confirmation by email on 21st September. On the 2nd of October I received an email stating I would be charged £46.11. Obviously I emailed & phoned immediately and explained that I had agreed a new contract. I was told on the phone that my issue was being dealt with and to be patient. I also received an auto generated reply saying they were "on the case". On 5th October my account was debited by £46.11. I emailed back and got another "were on the case" reply. I emailed and phoned again on 7th October and got another "were on the case" reply. Nothing happened and I email back again on 13th and, guess what? another "were on the case" reply.
It is now the 19th October, over a month since I agreed my new contract price and I still haven't had this resolved.
Voneus have been absolutely terrible in their dealing with this and unfortunately, I have been unable to speak to anyone who can actually sort it out.
I will either get this sorted or I will cancel my contract and refuse to pay any early termination charges as it is Voneus who have broken the contract, not me.
Be very aware before you sign up to them because, although they may be great to deal with at set up, when you try to sort an issue out, they are extremely unhelpful and non-customer focused!

A query about an unexpected invoice for a substantial amount was quickly and efficiently explained and confirmed by email by Nomzamo which immediately put my concerns to rest.

Nomzamo was a huge help and sorted out my issue quickly and effectively. Great service and much appreciated.

Nommy was very helpful in all our conversation and sorted out the problem i had re... no phone connection and was very pleased to talk to Nommy who took time to explain everthing

My internet went down a short while ago and I left it for a while thinking it would just recover.
It didn’t so I called Voneus and got through to a lady who checked everything and was then able to see the problem and reconnect my WiFi.
It took a few minutes but there was no rushing me through and the call ended once everything was up and running.
Excellent service.

Because they were very good excellent services.

Friendly and efficient service from Brandon sorted the issue. Thanks!

I have been a customer of Voneus for the past two years and have had no issues with the service or dealings with the staff. My contract was due for renewal in the last few days and I needed to clarify a couple of points. My dealings were with Jade Browning who I found to be most helpful, kept me up to date and resolved the issues I had. Well done and a great service.

Jade was very helpful and sorted the renewal to my satisfaction.

excellent and prompt service

They say you only truly find out about customer service when something goes wrong... well in this regard, Voneus were excellent. Our overhead broadband cable got severed by a passing lorry. Cue panic for two homeworkers. Voneus were called at 8:30am, I spoke to Pearl who immediately put in a request for an engineer visit. I was expecting days. But 45 minutes later I was contacted by Scott to say an engineer was on their way (an hour and a half away). The engineer arrived and promptly set about replacing the cable and by lunchtime it was fixed. Super prompt and efficient service from all involved in the repair and one very happy customer. This is our first outage since installing Voneus and it was only due to a freak set of circumstances!

Kamva was extremely helpful and sorted out the problem very quickly for which I am very grateful, she is a credit to the team

We had a great experience as we were in the need of down sizing from 500Mbps to 250Mbps due to rising costs. Jade Browing, sales and retention executive, was very helpful with the settling of our claim.

Reported a problem with the broadband router which was quickly and efficiently resolved with an online reset. I then received a follow up phone call to check that everything was working

Kamva, from the customer services team responded very quickly to my query and was very helpful in resolving my issue. great customer service!

Mercy was brilliant and solved my problem very quickly! Thanks