Can only say positive words about Voneus and entering my 3rd year with them with the knowledge that there broadband will serve me well. Like to thank Jade Browning for issuing my new contract and her... Leggi di più
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Scopri cosa dicono le persone
After waiting a worrying 24 hours with a flashing red light on the "Globe" led on my Voneus router, I tried everything I remember being told to try in the past but still a red light. I rang the number... Leggi di più
Had Airband for years as no other real option where I live. It has always been average at best. They sold out to Voneus. Now had an outage for 2 days so far. No way of contacting them at weekends. N... Leggi di più
I rang voneus regarding a deal, I was told someone would get back to me within a few days so I didn't really expect much as more often than not this doesn't usually happen. I received an email from Ja... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK. We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
Informazioni di contatto
The Grange, 100 High Street, Southgate, N14 6BN, London, Regno Unito
- 0333 880 4141
- broadband@voneus.com
- voneus.com
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Ha risposto al 29% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Jade was brilliant
Jade was brilliant from the customer services team with prompt and detailed responses to our correspondences. We ended up sorting everything within an hour of first contact and multiple emails with no pressure to respond quickly. Very happy with the services and remaining as a customer.
Can only say positive words about…
Can only say positive words about Voneus and entering my 3rd year with them with the knowledge that there broadband will serve me well. Like to thank Jade Browning for issuing my new contract and her colleagues at Voneus for there support via telephone conversation. 100% recommended broadband from Voneus . Kind regards Tony fom Stafford.
Problem with internet
Jade Browning helped me sort out my issue that I had. Thanks for solving my issue.
Simon and james were spot on had the…
Simon and james were spot on had the job done in time and cleaned up after them selfs showed how to kenect and plain sailing from there
Voneus broadband installation
Owen and Reece fitted the cable and router to our house without any problems, they arrived bang on time. The broadband is working perfectly.
When I was able to talk with Naomi she…
When I was able to talk with Naomi she identified exactly what was required to get me back online
Unable to send/receive email reported…
Unable to send/receive email reported to Kevin at help desk. He phoned back later to confirm issue fixed and we tested it successfully.
disappointed with present provider so…
disappointed with present provider so whe the Voneus agent came to the door he was very con vicing so iam changing over.they have promised to take care of everything.Hope this turns out to be correct.
They have failed to arrive twice to fit…
They have failed to arrive twice to fit my broadband. I would definitely suggest you stay away from this company as they are completely unreliable.
Installation incredibly soon after…
Installation incredibly soon after signing up (2 days). Installers very timely, quick, friendly, not rushed and ready to answer any questions. All done in a flash no mess no fuss
Renewal
Brendon couldn’t have been more helpful.
Discount retained us as a customer for next 12 months.
Ray Hodgson
turn off voice mail
I was glad to be able talk about a voicemail issue and we came up with a solution to turn off voicemail.
Sibu was very polite and professional
Sibu was very polite and professional, he explained what to do very clearly and informed me what the problem was, I’m very happy with the response time and solution time.
Internet connection
I have been having trouble with my internet connection for quite some time. Having Speaking to Nommy today she helped me with my problem. She was very polite and patient and talked me through what I needed to do. I very much appreciated her help.
Warning - Truly the worst! Do not use Voneus if you want a reliable service
I have just had a complete outage of business broadband from Voneus for over a week. This is on top of numerous other outages. It is by a massive margin the worst experience I have ever had from a broadband provider. They then had the gall to offer me a £20 goodwill gesture.
Harvey & Marcus made a very neat job
Harvey & Marcus made a very neat job. They where polite and very pleasent young men
Very good customer service and…
Very good customer service and excellent job by Reece and Owen.
Thank you.
Kamva was really helpful and pleasant…
Kamva was really helpful and pleasant and offered me a reduction on my broadband which I was happy to accept.
Voneus broadband
Jade Browning was extremely helpful with our dealings with Voneus
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