Vinylflooringdirect Recensioni 

115
TrustScore 4 su 5

3,9

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Valutata 1 stelle su 5

Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Leggi di più

Valutata 5 stelle su 5

I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Leggi di più

Valutata 4 stelle su 5

Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will g... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali da pavimentazione

Informazioni fornite da varie fonti esterne

Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

115 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 62% delle recensioni negative ricevute

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3,9

Tutte le recensioni

(115)

28 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Sample not properly packaged as stated

Sample not properly packaged as stated. Broken tile in 3 corners. Will not be doing business with this company.

9 ottobre 2024
Non scritta su invito
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Risposta di Vinylflooringdirect

Dear Sunny,
Thank you for sharing your feedback regarding the condition of the samples. We apologize for the issue you experienced and appreciate your understanding that our samples are typically packaged to ensure they arrive in perfect condition, reflecting our commitment to quality.
We will investigate this matter with the delivery company to determine the cause of the problem. If you would like to receive a replacement sample, please do not hesitate to contact us.

Kind Regards,
VFD Team.

Valutata 5 stelle su 5

Positive Experience for Samples

This review only covers the process of getting samples.
It was really easy to order the samples via the website. The dispatch was really prompt. The samples were of a good size with complete information labels. Follow up by customer service appreciated. All in all a positive experience.

16 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Watch out for dodgy deals

Order some flooring, a few days after the order they put on a discount code making the same floor £88.55 cheaper. I initially paid £628.98 now the exact same thing is being sold for £540.43. They are refusing to refund the difference so the only option I now have is to return the flooring to their warehouse and buy it again. This is just wasting their time and wasting my time, instead of refunding the difference. Customer services are useless and very argumentative.

26 luglio 2024
Non scritta su invito
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Risposta di Vinylflooringdirect

Dear Sophie,

We are sorry to hear about your experience.
Please note that we could only find records of your return request.
Please contact our office and we will try to sort this for you.

Kind Regards,
VFD Team.

Valutata 1 stelle su 5

Disgusting customer service

I bought 3 packs of click vinyl flooring 1 was damaged on delivery so I sent photos to customer services
They answered back +told me that if I had ordered 10% extra I would have been OK +that I could use the damaged planks at the sides
No apology at all disgusting customer service +the quality of the products has got very bad
I have bought a lot from this company for my property renovation business but this company has got worse over the years so I wont buy from them again

11 luglio 2024
Non scritta su invito
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Risposta di Vinylflooringdirect

Dear Stephen,

We are sorry you feel this way.
We have checked and we replied your email offering a refund for few damage planks, even though you have not signed damage upon delivery as stating on our T&Cs.

Kind Regards,
VFD Team.

Valutata 1 stelle su 5

Colour was nothing like in the picture…

Colour was nothing like in the picture and is not top quality like they say.

1 luglio 2024
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Risposta di Vinylflooringdirect

Dear Flavius,

We do recommend always ordering samples before proceed with the full order, so you can check the product before delivery.

Kind Regards,
VFD Team.

Valutata 5 stelle su 5

Floor samples

I was very pleased with the samples
I received good size and quality and delivered not long after you put your order in good service all round

26 giugno 2024
Valutata 1 stelle su 5

They have 2 different websites this one…

They have 2 different websites this one and wood and beyond . On those sites the same product is being sold at different prices. I will not order from either now as the staff didn't want to help in working out how packs would be needed. Seems very dodgy to me having 2 completely different names

3 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

The absolute worse flooring ever

The absolute worse flooring ever! We haven’t had it a year and it’s snapped chipped and cracked in many places even though it’s advertised as hard wearing would not recommend this company also as they try blame the fitting. Take your money else where.

16 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Good price.

Good price.
Good communication.
Delivered on time and very well packed.
Would definitely recommend and would look on this site first next time I need a floor. Thanks.

31 marzo 2024

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