Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Leggi di più
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Leggi di più
Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will g... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Informazioni di contatto
Regno Unito
- vinylflooringdirect.co.uk
3,9
Molto buono
115 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 62% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Samples never turned up…
Sample never turned up and 2 requests to send again were ignored. This might be a very good company but they failed at the first hurdle. They took 6 months to reply to my less than favourable review in which time the samples STILL haven’t arrived. Says it all…
5 febbraio 2025
Risposta di Vinylflooringdirect
We’re very sorry to hear that your sample did not reach you and that your follow-up requests were not handled as expected. This is certainly not the experience we want our customers to have.
Great flooring good service
4 febbraio 2025
Excellent service and flooring is great…
Excellent service and flooring is great quality!
2 febbraio 2025
Fast delivery of free samples
1 febbraio 2025
Easy to order
Easy to order, quick email response and delivery instructions. Great option to choose a delivery date in the future due to moving dates.
29 gennaio 2025
Prompt service
3 febbraio 2025
No........
29 dicembre 2024
Risposta di Vinylflooringdirect
Dear Zoe,
From our records we can see that you have ordered a free sample from us and we are sorry if you did not like the product.
If you need any extra help from our team, please dont hesitate to contact us.
Kind Regards,
VFD Team.
Sample planks free of charge
Swift dispatch of sample planks which will enable us to make a successful choice for our project
28 dicembre 2024
Sorina was very helpful
Sorina was very helpful, I have just placed my order on the phone and I am grateful for her help. I ordered a sample before placing an order, the service from this company has been great. Looking forward to getting my flooring fitted in. Thank you for the great customer service! Excellent!
26 novembre 2024
Non scritta su invito
Thank you very much I am mega satisfied…
Thank you very much I am mega satisfied delivery at a high level driver very very nice 👌
3 novembre 2024
Very good flooring (bought spc…
Very good flooring (bought spc herringbone), installation is easy, there's a great video on the website for this! Only issue is that we will need underlay despite built in underlay on the floor planks- but due to our uneven floor!
Definitely recommend this company, good communication on delivery.
31 ottobre 2024
One of the best Companies I’ve dealt with
From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from.
The sample and accompanying letter arrived swiftly, high quality sample and no a tiny inch square you sometimes get.
Very impressed I’d ordering my flooring from them for my new house and can’t wait to see it fitted.
1 novembre 2024
Good customer service.
Delivery on time, helpful customer service. I've not yet played LVT yet.
29 ottobre 2024
The good size sample was delivered…
The good size sample was delivered promptly thank you
29 ottobre 2024
great samples and good communication
great samples and good communication - will definitely use this company again
Thanks
21 ottobre 2024
Non scritta su invito
Never met a company who don’t seem to…
Never met a company who don’t seem to have any idea about purchasing law
I ordered some flooring of this company. It came with three boxes broken. I tried to email them for a week made 4 phone calls and told by the person on the other end of the phone that they weren’t actually able to do anything but would forward a message.
I also didn’t realise that my flooring would be delivered on a paulette. Not delivered inside my house. I have a bad back so had to pay my builders to stay and bring flooring in.
When it arrived we told the driver about the breakages and took photos. So when I did get through to someone I forwarded the pictures and was told they only thought one box was broken and that my builder could cut off the broken bits.
I paid for 14 complete boxes . I am entitled to a refund or a replacement but they told me they would refund me one as good will.
Never again.
11 ottobre 2024
Non scritta su invito
Risposta di Vinylflooringdirect
Dear Sharon,
Thank you for your feedback.
Our records indicate that one damaged box was delivered to you, and we did offer a refund for this incident. Please accept our apologies for any inconvenience you experienced with the delivery.
We would like to remind you that our delivery policy, which is clearly stated in the email we sent prior to delivery and on our website's terms and conditions, specifies that items are left at the kerbside.
Kind Regards,
VFD Team.
Great customer service
Great customer service, Sorina was very helpful with assisting me to place my order
14 ottobre 2024
Non scritta su invito
Easy to order samples
Easy to order samples. Samples arrived soon and are of good quality
29 settembre 2024
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.