Very poor service and very high delivery costs. Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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From the choices, offers, price, customer service, samples, delivery cannot fault anything at all. From my experience so far this has to be one of the most switched on companies I’ve bought from. T... Leggi di più
I ordered a few samples and they were delivered quickly. The 'Supremo Royal Rigid Core Natural Country With Built In Underlay 6mm' boards appear much better quality than other samples I've received... Leggi di più
Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will g... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Discover quality Luxury Vinyl Flooring at Vinyl Flooring Direct. Order online or by phone.
Informazioni di contatto
Regno Unito
- vinylflooringdirect.co.uk
3,9
Molto buono
115 recensioni
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Ha risposto al 62% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Sample received satisfactory but not…
Sample received satisfactory but not suitable for me on this occasion.
5 giugno 2026
Used this company several times and it…
Used this company several times and it was always great with communication, and ease of ordering etc
Brilliant company, excellent delivery service 🚚
2 giugno 2026
Flooring extremely bad quality
Flooring extremely bad quality. Have been trying to return the faulty flooring for 4 days now but apparently they use a sister company to deal with any complaints and they do not respond. Would not recommend
3 maggio 2026
Company sent the sample just like they said they would …
Sent my sample in good order and it is a good quality product.
26 aprile 2026
Awful! Refund please!!
I thought I'd reviewed these already but TP sent me an e-mail. So.....Being as I am SILL WAITING for my refund I'll go again.
Pre-ordered £1000 of flooring.
Pay delivery, £39.00
Get an email stating I need to ring and arrange a delivery day. No problem at all. Further down the page, they state they "only drop it off kerbside".....Really, I am disabled and told customer service on the phone. Her reponse "can you not get someone to help you?"
Not really the point love. Anyway, this was a pre-order (not in stock until the 5th may) but they charged me within 5 minutes. So money taken, no chance of delivery and can't order from a better place as they have my cash and she doesn't know when that will be refunded.
Terrible way to do business. Damn shame, the flooring looked really nice in the pics.....
Never again!
PS.
The web site still says "order processing" and still no sign of a refund....Lets be careful out there.
1 maggio 2026
Risposta di Vinylflooringdirect
Thank you for your feedback, and we are sorry to hear that you were unhappy with your experience.
Our deliveries are made via specialist pallet networks, and kerbside delivery terms are outlined on our website prior to purchase. We do understand that this may not be suitable for every customer, and we apologise if this was frustrating in your circumstances.
Regarding the pre-order payment, as with many bespoke and pre-booked stock items, payment is taken at the time the order is placed in order to reserve the stock allocation. Refunds are processed in line with our standard procedures.
We are also sorry to hear that you were disappointed with the communication you received from customer service. Your comments will be reviewed internally as we always aim to provide helpful and respectful support to all customers.
We appreciate you taking the time to share your feedback.
Very poor service and very high…
Very poor service and very high delivery costs.
Got a sample which showed the product to be white and the photos on the website showed very fine marbling effect. The laminate we received has vey big grey splodges which look like paint has been thrown over the sheet, nothing like the photos on the website.
The delivery costs are very high - £40 on an order worth £70 - and returns have to go back to separate warehouse at the customer's expense which makes it economically pointless.
Website also doesn't seem to work properly with some areas being unresponsive.
I wouldn't use this site again.
7 aprile 2026
Risposta di Vinylflooringdirect
Thank you for your feedback. We are sorry to hear that you were disappointed with your experience.
Regarding the product appearance, samples and website images are intended as a guide, however due to the nature of laminate and printed décor designs, pattern variation and shading can occur between boards and batches.
Our delivery charges reflect the size, weight, and specialist handling required for flooring products, and return conditions are outlined within our terms and conditions prior to purchase.
We also appreciate your comments regarding the website functionality and will pass this feedback to our technical team for review.
We are sorry that we did not meet your expectations on this occasion and appreciate you taking the time to share your experience.
great service
5 marzo 2026
Risposta di Vinylflooringdirect
We truly appreciate your kind review and feedback.
Risposta di Vinylflooringdirect
Thank you for your feedback, and we are sorry to hear that your samples did not arrive.
This is certainly not the experience we want our customers to have. Please contact our customer service team with your order details so we can investigate this for you and arrange replacement samples if required.
We appreciate your patience and hope to resolve this for you as quickly as possible.
Quality of the flooring was good
Quality of the flooring was good, no damages. The delivery driver was brilliant. My delivery was meant to be on a Wednesday, stayed in all day, didn’t arrive. Phoned next morning they said they will get back to me and let me know what’s happened. Phoned again!! Said they have asked the courier to phone me. Arrived Friday 2 days late.
28 marzo 2026
Risposta di Vinylflooringdirect
Thank you for your feedback, and we’re really pleased to hear you were happy with the quality of the flooring and the delivery driver.
However, we’re very sorry for the delay and the inconvenience caused by your delivery not arriving on the scheduled day. This is not the service we aim to provide, and we understand how frustrating it must have been to stay in all day without an update.
We also apologise for the lack of clear communication when you contacted us, and for the delay in resolving the issue with the courier. We will be looking into this to understand what went wrong and to prevent it happening again.
Thank you for your patience, and we appreciate your understanding.
Risposta di Vinylflooringdirect
We appreciate your positive feedback and are glad that your experience with us was satisfactory. We continuously aim to maintain high standards of service and product quality for all our clients.
We would be pleased to welcome you back and assist you with any future needs. Thank you for choosing us, and we look forward to your next visit.
Haven’t put them down yet but they look…
Haven’t put them down yet but they look great and seem very solid so should make a very nice and firm floor.
I collected the tiles from the warehouse and the collection was seemless.
Very efficient.
5 marzo 2026
Risposta di Vinylflooringdirect
We appreciate your review and are glad to hear that you were satisfied with the quality of our products and services. Delivering consistent, high-quality results and excellent customer service is our priority, and your feedback confirms we are on the right track.
We invite you to visit us again and explore our newest offerings. We look forward to serving you in the future.
I tried placing an order twice and paypal took my money but when I went to check with you twice you said you had no knowledge of the order and could nothing take it up with PayPal, not at all helpful.
I tried placing an order twice and pay with PayPal, PayPal took my money
24 febbraio 2026
Risposta di Vinylflooringdirect
Thank you for your feedback. We’ve checked our records and cannot find any order under your details. To ensure your safety and avoid any potential scams, could you please double-check that the order was placed with us?
If it was, please send us the PayPal transaction details so we can investigate further and resolve the issue. We want to make sure this is sorted as quickly as possible.
Sent the wrong sample reordered the…
Sent the wrong sample reordered the right one which has a marble effect black vein sent me plain piece of flooring with no black vein anywhere
29 gennaio 2026
Risposta di Vinylflooringdirect
We’re very sorry for the confusion with your sample. Some pieces may not show the black vein as prominently due to the way the flooring is cut, which can result in natural variations. We understand this can be disappointing and appreciate your patience.
Please contact us directly, and we’ll be happy to help ensure you receive pieces that meet your expectations.
Speedy delivery of samples requested
Speedy delivery of samples requested, would not hesitate to use this company if Mrs can make her mind about which one she likes.
31 gennaio 2026
Risposta di Vinylflooringdirect
Your feedback means the world to us!
Risposta di Vinylflooringdirect
We appreciate your kind review!
The collection process went smooth
The collection process went smooth. Satisfied and highly recommended.
1 gennaio 2026
Risposta di Vinylflooringdirect
Thanks for choosing us and sharing your experience!
Risposta di Vinylflooringdirect
Your positive words keep us motivated—thank you!
I ordered two tile samples.
I ordered two tile samples. They were so quick on arriving and packed well. Thank you for your service.
9 dicembre 2025
Risposta di Vinylflooringdirect
We’re so happy you enjoyed it
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