Tom Dixon Recensioni 

Wonderful candle; It's an absolute amazing gift. Great smell, super look, and lots of burning! Would buy again as a present and for myself.

I recently discovered Tom Dixon as I visited The Manzoni space they opened in Milan.
A beautiful active showroom with a restaurant where everything is for sale, from chairs to lighting. I had a business lunch in the second part of the restaurant next to the jungle showroom and food and service were excellent, as you would expect from a true italian experience. I was welcomed by the showroom manager in the jungle space after lunch as I was curious about the products and she was great in driving me through the collection and explaining the brand philosophy. I fell in love with many lamps but since I was supposed to fly back home, I couldn't take any with me. Yet, she gave me the address of couple of stores not far from where I live where I could find Tom Dixon. In the end, I took the opportunity to buy couple of Christmas gifts, particularly a set of martini glasses in copper and two beautiful candles. Great brand experience, congratulations

I fell in love with Tom Dixon years ago when spotting them in a design concept store in Miami. When looking for a 'stylish' Christmas gift for my partner, I remembered that we had both said that we'd one day buy something Dixonish. I went online and found out they ship everything online - great! - because I don't live near their flagship store. I ordered the TANK gift set, obviously took advantage of their 10% for sign-up offer, and 3 days later, the package arrived. You can tell it's a design brand, even the box the order was shipped in had a distinct Tom Dixon look with a big black sticker on it. The real pleasure was opening the package and finding the beautiful product in there (again, nicely presented in a a high quality packaging). I can't wait for Christmas Eve now...and the joy of giving and actually afterwards, drinking our first cocktail from Tom Dixon glasses.
Btw, there was a return slip in the box, so they got you covered - even though I cannot imagine we would make use of it.

We bought 9 Tom Dixon melt lights which I've finally put up - they look amazing and we are now the envy of the street!
The shop in Kingscross is filled with incredible items and I've found their service to be second to none - highly recommend

There is no doubt that Tom Dixon's designs are incredible. However, their online shopping and fulfilment processes are appalling. I placed three orders online, and every order had at least one item which didn't ship. I had to chase them to find out and was told the items were out of stock. That's understandable (although they should not have let me purchase an out of stock item to begin with), but I shouldn't have to chase them to find this out. Also, they didn't issue a refund for the missing items until I chased them. So they charge you, don't ship the item, and then don't refund you automatically.

Awful customer service. Avoid.

Bought a few large candles and when I tried to burn one of them it wouldn’t stay lit. It was full of water 😡 large earth candle, cost over £200 for 1 , and absolutely useless .
I contacted customer services and they offered me 20% off my next purchase....really!!!

Spent nearly £4000 in the Tom Dixon shop on 8 pendant lights. Asked shop assistant how long for delivery, she said usually quite quickly.. only 5 arrived on a Wednesday, so called the company and spoke to customer service who apologised and emailed me confirming the remaining 3 pendants would be despatched on Thursday for next day delivery. Based on the email, I arranged electricians to be present om Friday to instal the lights and pendants. Called several times during the day. The customer service person said he would get back to me and after several exchanges said the courier company they used couldn’t get the remaining pendants to me till Monday. I said I had incurred costs having electricians in attendance all day based on his email and calls on friday. He then started telling me that their standard terms were up to 5 days delivery and that their
‘general advice’ was not to book electricians until the goods had been received. I said neither in the shop when ordering nor on the receipt was their any notification of the 5 days delivery and I had not been provided with the ‘general advice’ and his email advising Friday in any event would have superseded this. He acknowledged in an email that the receipt did not in fact state delivery time. I said that I only got the electricians in because of his email and that Tom Dixon would have to cover the cost of the electricians. He then asked me to send an invoice evidencing the cost of the electricians which when I did he sent an email saying their accounts department had checked and were unable to verify the company and the VAT registration!!!! I immediately provided the company details from the publicly available Companies House information and referred to a website which provided confirmation of VAT numbers. The problems were caused by Tom Dixon and as a consequence of their persistence in not dealing satisfactorily with the issue, and worse still questioning the validity of an invoice of relative small value without simple verification gives me grounds for taking action for legal recovery which I have advised them I intend to do. Poor customer services and poor accounts department ! Would have expected far better! Staff a real let down for the business!

What would you expect when you order from a 'premium' brand, with products costing in excess of a few thousand pounds?

You'd be naive to think that buying from an expensive 'premium' brand would bring a premium level of service. Tom Dixon has been a complete headache from the day I ordered from them.

I wanted to return one of the products I'd purchased, which has to go through a return to manufacturer authorisation process. It took numerous unanswered emails and multiple telephone calls to be given authorisation. Returns postage then has to be organised and paid for by the customer, which is expensive for large items. Tom Dixon doesn't have a preferential courier with discounted rates.

It's been nearly 2 weeks since I returned the product and over a month since they took payment. To this day I'm still chasing my refund for a significant sum of money, receiving no response from the team at Tom Dixon or the inadequate distribution service they're using in Birmingham.