Tom Dixon Recensioni 

We bought wine glasses with a copper trim around the base and have always taken care when washing by hand not to rub any part of this. So we are extremely disappointed to see that the trim is coming off. I would not have expected this as the glasses were quite a price.

I’ve got a £699 stainless steel lamp and a £399 stainless steel lamp, beautiful and mushroom/bell shaped. Identical apart from size. They are both GORGEOUS. The smaller and less expensive one is situated next to a double glazed window. It has tarnished, very badly. It is absolutely covered in black marks and streaks both large and small. You can’t rub them off and there is no difference in texture/height to these defects when I try to polish them off. I’m VERY disappointed!!! My house is very well insulated so the only difference between these very expensive lamps is the proximity to the window, so DO NOT PUT ONE ANYWHERE NEAR A WINDOW 👎🏻👎🏻👎🏻
EDIT: To be fair, I haven’t contacted Customer Services but I will now. I bought these lamps based on design only which I still think is outstanding! Perhaps I should have read Tom Dixon’s reviews before purchasing, that’s on me. I will speak with Customer Services and report back, hopefully soon.

We purchased a Tom Dixon Pepper Cracker from Heals Store. 18 months later it broke. Because it was over a year old Heals were not interested, So we contacted Tom Dixon Customer service to see if they could repair the unit or supply a new top as it would not hold the bottom section. Tom Dixon were not prepared to do either. So we have a £120.00 pepper cracker that if you pick it up by the top you will have 500 pepper corns all over your floor. Well done Tom Dixon

I have never left a review here in my life and I really wish I'd checked here before purchasing from Tom Dixon. Ordered lights over a month ago and still no word on shipping. I have reached via email 3 times, dm'd on social media, and called countless times. Please anyone who reads this DO NOT order anything from them unless you want to be openly robbed.

Communication with Brutus at TD Head Office has been straightforward.
He has been very helpful and responsive as well as supportive.

Absolutely awful customer service. Ordered light on 13th July and still no sign of it. Emailed customer service and they came back saying they would get it sorted , follow up emails sent and no response. Ordered lights from Heals and Peter Jones a week later and all arrived !

Brilliant service. Ordered three stunning Bell lamps and some tableware. All arrived within two days, beautifully and sensibly packaged. Thank you.

Bought lights, paid money and that’s it. No delivery no communication. These guys are thief in plain sight, how can they get away with this, is this fraud?

I am writing this review in desperation as I have found if impossible to get a replacement LED ring for the Tom Dixon Mini Melt (which only lasted 3 years). There is no obvious way to order one online and their customer service were hopeless, asking me for a serial number and video of the fault (ie the light not turning on!?)

I love Tom Dixon and own 14 of their products but I am rating them as uninvestible. That is because their new products with integrated LEDs are either very hard to home automate with voice control (pendants require a separate controller eg Zigbee with Hue Hub implementations) or are simply impossible to automate beyond turn off (not on or dim) for wall and floor lights (with a smart plug.)

As I am disabled and unable to walk then smart home integration aligned to the Matter / Thread globally accepted home automation standard is a must. I understand a desire not to go down a proprietary route (eg Apple, Google or Alexa) but the global Matter standard has been around a long time now and vendors like Apple and Hue have adopted it, so there is no fear of vendor lock in and therefore no excuse for Tom Dixon whose products are not compliant.

Gosh I wish I'd looked at Trustpilot before parting with my money for a website order. Money taken immediately but nearly 3 weeks later, no contact, no delivery info and no way to speak to anyone. Very very poor. Now going to have to raise a case via my payment card. Unhappy.

Took 3 1/2 weeks to reply to an email about a faulty part for one of the 5 lights I'd bought - and then they said take it back to where you bought it - so much for the 2 year warranty. I actually got the part from the shop who tried to charge me and then relented when I pointed out how ridiculous this was. The customer service team did NOT know I had given up waiting and had contacted the shop. AVOID

The price is too high for some people!” – Although the design is unique and luxurious, the price can be too high compared to other brands with similar quality.

I had a small fault with the light I purchased from Tom Dixon and they could not have been easier to deal with or more helpful in resolving it. That their designs are lovely is self-evident, but they deserve praise for their excellent customer service as well. Highly recommended.

terrible customer service. Bought a >700 pound Melt pendant lamp from Tom Dixon in June/July 2024. It was outside the return period by the time I unboxed it to put it up due to renovating the house. Turns out it emits an abysmal amount of light. Calling this atmospheric lighting even is Franky pushing it. You WILL need additional lighting. I had emailed TD to ask about any more powerful LED modules could be to plugged into it, and nothing - zilch - nada - no reply. Turns out I'm not the only one. Has this company gone out of business ? OR do they really value their customers so poorly. A premium price deserves good customer care and this is sadly completely lacking with this "company". I would advise to NOT buy from this brand based on my terrible customer service experience.

This company needs minus 5 stars! Following my previous review no response for faulty light for 3 weeks and 12 emails later a response. Did not resolve the query ignored the points and issues raused, do I raised a further query still no response. How this company purports to be a high end designer brand is beyond me. I tried a phone number it just cuts the line saying no agents available. DO NOT waste your money Tom Dixon you are a complete shambles.

Bought an office chair from this company back in October 2024. Was told 8 to 10 weeks delivery. Here we are 12 weeks later, have received no further communications from them, customer services don't respond to emails, the customer services phone number directs you back towards the website. My experience seems to be the same as many others from reading the reviews, further to which, I'm very concerned this chair is going to be of awful quality when it does turn up.

The “melt lamp” we purchased was such poor quality, especially given the price (>£200). It literally felt like a cheap plastic lamp head and it didn’t even securely fit the base.

I have filled in the returns form, emailed them twice and yet no reply from a very poor customer service department. I am currently left with a box in my home of an incredibly poor product that I am unable to return. Such as shame as I love their glassware. You can’t return a product until they give you a returns code so our hands are tied. They say if you return it without a code they can’t guarantee they will refund it, perhaps because everyone else will be returning them when they see the poor quality.

They dont even respond or accept returns.
Stay away from this company and their products looks better on instagram than in reality.

As per all other recent feedback - nonexistent customer service. Our 4 lights arrived, and are beautiful, but stopped working after a few uses. No response from repeated attempts to contact customer service via online form, email and social media (and no contact number available).

Really horrendous for a so-called luxury brand. Please avoid like the plague.