Tom Dixon Recensioni 

Contacted multiple times via email, form on website and telephone. No response and phone dials off. It has now been 6 weeks and I am still unable to obtain an order return code. Terrible customer service and not what I would expect from such an expensive brand.

Like another reviewer I too placed an order 9 minutes after receiving an email offering a free tote bag with every order. When my order arrived there was no bag. I emailed customer services on 3 occasions but received no response. There is no telephone number for customer services listed so ended up calling the store in Kings Cross. They were not able to connect me to customer services and could only take a message. I eventually received an email response saying that they had run out of the bags being offered. I cannot believe this after 9 minutes from receiving the email. I asked how many bags they had to fulfil this offer but they refused to comment. I returned my order and heard nothing about the refund for another 3 weeks which I then had to chase with another email.

Tom Dixon products are amazing and I have bought many items from this company in the past. They really need to sort out their customer service though as it is a joke when they are offering high end products. If they are not going to give you the ability to speak to an actual person they really need to respond to emails within a couple of days, not over 3 weeks.

I’ve ordered some lights, have received confirmation of shipping but DPD do not have the parcel. I’ve phoned, emailed Tom Dixon everyday for a week but absolutely no response. The money has been paid. Its an extraordinary service and I’m questioning whether the is a fraudulent purchase. My next action is to visit the store in person. Ive never felt the need to write a review like this. Beware before you proceed with any purchase .

Have been a loyal TD customer over the years and have many products. Received an email with email subscriber gift with every order. I ordered two hours after receiving the email but when the order received - no gift! Emailed customer services several times, with no reply until after three weeks, a dismissive response from Gianluca, suggesting they had run out of the promotion after two hours, and no apology it had taken him three weeks to reply to me. Having moved to a new property and looking to refurbish, I’d been looking at furniture and lighting to buy. If this is the state of the ‘customer services’ these days, I will be buying elsewhere. Unacceptable for what has always been a high end brand with great service.

Great products and an excellent customer service!

Over the last years I’ve purchased some of Tom Dixons’ furniture.

Every day I’m happy with these outstanding and high quality items.

Had a damaged part on my screw table.
The community with the customer service was great.
I’ve never experienced such a good service and John ( Trade Service Executive ) helped me really good.

I can enjoy my table again at its fullest and this experience makes me so happy I’m sure I will buy more items from this brand.

We spent quite a lot on several Tom Dixon light fittings and they look beautiful. A few years later though and one of the fittings seems to have corroded so we can't replace the bulb. I emailed the company (no phone nr) to ask if we can buy a replacement fitting rather than spend £700 on a complete new pendant and 3 weeks later I am still waiting for a response. It seems that the more expensive a product the less likely you are to get reasonable customer service, very disappointing.

Beautifully designed, quality products, we purchased a candle, dome light and diffuser for our new flat - they can quickly and exceeded expectations- will definitely purchase again

The worst customer service possible from a high end designer brand - it's impossible to believe but the other reviews confirm it. There is no dedicated customer service line for Tom Dixon which as a high-value product company you would expect as the bare minimum... completely ruins the experience of purchasing something of this supposed quality.

They do not reply to emails, there is no phone number to call if there is an issue. Deliveries left with no signature not in a safe space, one order not even shipped after over a month.

Received faulty item and not reply from Tom Dixon for 2 weeks. Disappointed

Just received my Melt Portable lamps and they are stunning. The hot blown effect is mesmerizing adding a unique touch to my space. Loved the lamp so much, considering ordering the floor lamp and chandelier too.

After being sold a damaged light shade during one of their events, we wanted to exchange and pay the difference to one in tact. After calling 8 times and promised a call back plus 2 emails to customer service, we were repeatedly ignored. Turns out not only was the product damaged, but the store manager gave us wrong information about the product when buying too. For a designer brand that comes at a price, disgraceful customer service.

Tried to return a ceiling light. After obtaining code and doing all checks this item was refused with no reason given why it was refused. I was not told it had been returned by Tom Dixon or parcelforce and was missing and now it’s probably too late to attempt return . Terrible service. No communication.

I love Tom Dixon lights and have a few in my home and my favourite is my copper globe. After less than five years I am having to take this light down as the copper is flaking off so extensively, it’s embarrassing. Tom Dixon can’t repair it and are unwilling to replace the shade. Completely waste of money. I expected better. I have 15 year old Tom Dixon lights that look as good as new. Nice agent via email but he contacted the team who would not help. Certainly won’t be shopping Tom Dixon again and please TD, don’t respond to my comments with remarks about techniques used in manufacturing. The bottom line is your technique isn’t good enough!
Save your money.

I bought a copper coloured whisky decanter and glasses as an anniversary present for my husband and they are just beautiful. The items are hand made and I noticed a slight scratch on one glass, which I queried with Tom Dixon and they very kindly sent two more glasses free of charge - fantastic customer service too!

This really is a feedback on excellent SAV - customer service reactivity. I had a problem with a "melt" lamp which.. turns out.. I kind of melted myself, using too high wattage bulbs..
customer service answered within the hour, we figured out the problem, they proposed a solution.
I am impressed.

No commitment to the longevity, sustainability and quality of the products. I contacted customer service to ask about replacement parts for the Brew Cafetière. The answer was "find a handy man", that's it. If they can't repair or hold spares for premium products that are in practical use day to day then at least offer a replacement. I was just sent packing with a now useless hunk of scrap metal.

Just bought a ‘melt’ portable lamp to add to my growing collection of Tom Dixon pieces. The design and quality of the products are excellent - organic, flowing curves combine effortlessly with industrial chic to give a unique, cutting edge perspective. In short, Tom’s designs are innovative, striking, but always with a functionality that other designers sometimes miss. Everyday objects are instantly transformed into pieces of art that compliment any style of environment and act as a focal point in the room in which they are placed.

I placed an order for the Large Melt LED Chandelier in Gold on March 1st 2023. Up to date, I still have not received the delivery. My order number is 300021744.

I have been speaking to customer service and have been asked to wait longer since the chandelier is apparently backordered, twice already. When I bought the product on the website for $7,912.00 there was no mention of the item not being in stock. I also paid $249.00 for Shipping & Handling to have the chandelier assembled in my home. The last delivery date I received from them was June 9th. Upon sending them an email to confirm that delivery would actually happen this time, Erica sends me this reply:

"Hello Sassi,

I am so sorry I thought my colleague updated you while I was out. Your order arrived earlier than expected and was shipped via FedEx# 645188359070 on 5/17/23 and delivered on 5/18 per the below.

DELIVERED
Thursday5/18/2023 at 10:10 am
Signed for by: MMORENO
Obtain proof of delivery


Sorry this was not relayed to you properly!"

I do not live in Springfield Gardens, NY and I do not know a person called MMoreno.
Why would I ask about my chandelier delivery if I already had it? It's not like this is my first order from Tom Dixon!

I'm starting to get the feeling they want me to cancel the order for a refund, because I bought the chandelier on a discount and it has now gone up to 11K with tax on their website. That is really scummy! They have now messed me around for 3 months. I'm so upset!

Amazing Lighting from Tom Dixon
After visiting the Kings Cross shop I fell in love with the Plane Surface Wall Lights. I purchased 6, 2 for the wall and 4 for the ceiling. I have recently had them installed in my new bathroom and they look absolutely stunning. A big thank you to the sales advisor Estefania who was so helpful in every way. Her customer service was outstanding from start to finish. I really recommend visiting the showroom.
Thank you Tom Dixon

I’m obsessed! Love the “London” scent, and just bought the huge1.4kg candle, along with the handwash and balm duo. Really different but feels lovely on the skin and you can tell quality ingredients have been used. I also have several other candles which smell very nice, along with the bowl set and metal spinning oil diffusers.