Tom Dixon Recensioni 

Goods delivered on time and well packages

Always love your products, beautiful quality, great price.

Great experience. The stockist team was very helpful with the order.
The pendant Melt mini golden are beautiful.

Leveransen var snabb väldigt bra förpackat
Väldigt nöjd / Annika

Excellent! I received the product promptly, and communication was great. The item arrived as described and in perfect condition. Highly recommended!

For an industry leader, the incompetent customer service and lack of follow up over 2 weeks, shows the kind of contempt they have for customers looking to place orders.

Manager of Kings Cross manifestly useless on a scale that means you really should avoid. Several phone calls, messages - absolutely nothing!!!!

Need to return an item, as it is not fit for purpose - a lamp. I wished to swap it for another model from the same company, but I'm changing my mind. No return instructions have been forthcoming, and it is impossible to speak to anybody directly. Emails are ignored and the London store does not pick up its telephone. Next step - Section 75 claim through my credit card company. Tom Dixon - style over substance, it seems.

Ordered a melt pendant lamp and the light quality and colour that is gives out makes the room all orange. Very disturbing. Also turns out I cannot return it as I took it out of the box. Would not buy from this brand again.

Ordered a garden chair. All good apart from the delivery driver insisting a take a large wooden pallet also.
I don’t remember ordering a pallet along with the chair. Not sure how I’m meant to dispose of this.
The first chair we had delivered was great. Delivery driver also took the box away.

I would give it zero stars if I could. The quality is poor, and the customer service is non-existent! I had an order in February. It took me a month to get in touch about the issue and ask for a return. Then it took another month to chase the refund. The product was returned last month and I still have not got the refund a month later! They are not available on phone and they don't respond to emails. I will avoid this brand in the future even within large department stores! Their quality does not meet the asking price.

I placed an order for a number of items one of which was on back order. The back order item was delayed so I cancelled -on more than one occasion. Bizarrely that prompted them to say it was miraculously in stock and they would ship. I told them not to. So they did! It was left on the doorstep for a few days as I was away and now they expect me to arrange return and pay a return fee. One for the credit card company I feel.

Omg how to destroy a business! Sell stuff and have zero customer service / helpline when things go wrong! A month in no delivery no response …… nobody to help ….. how to destroy a brand . You are doing a great iob of it

Ich habe im Tom Dixon Onlineshop bestellt.
Mir wurden neben 1 schönen Glasvase und 2 Metallschalen leider auch 2 Vasen geliefert, die tiefe Beulen hatten.
Statt einer Rücknahme wurde mir eine kostenpflichtige Rücksendung und Prüfung angeboten, obwohl eine Foto Dokumentation eingereicht wurde.
Ich weiß zum einen nicht, ob das überhaupt rechtens ist, zum andern bin ich sehr verwundert über diese Vorgehensweise.

Great and inspiring display, I came in for a little browse and ended up with a Melt chandelier thanks to Bart and his expertise. The light arrived before expected time which was a good surprise but I received a live tracking.

Received an excellent advice from the team and ended up with 1 chandelier in less than a week, the delivery was smooth, thanks to Tom and the team

Some really cool items and designs but the prices they have for the quality is subtly offensive. The material, weight etc feel no different to items being sold in other shops but at a fractions of the design. Wouldn’t be surprised if it’s made in China. Their “outlet” also just shows that their margins (production costs to sell price) must be extremely high if they are able to reduce products by 85%…
Don’t get me wrong, they have cool designs but if you’re spending at their price range, you are better off going to a top designer (e.g. Roche Bobais).

We have other Tom Dixon simple fitments with lamp shades; they are not cheap but very good-looking products. They are simple ceiling lights with no electronics. We have just bought two dimmable Press table lamps only to find out that don't work with a simple smart plug, on/off! They now want to charge me another £40 x 2 to exchange for floor light cable sets that work properly but are really inappropriate for a table lamp as they have foot switches!!! They have the audacity to try and justify the different way of working when in this day and age it would be simple to have a consistent way of working across the ranges to suit everyone, as a thinking company would. Spoke to their Sales and Customer Service, and they were next to useless and I understand why the Trustpilot customer reviews is 1.8!! Form over function with loads of profit!! I am incensed with the incompetence of the product development, customer service and Sales team. They just don't tell you the complete story and without further questions I would be having another frustrating conversation with them in the near future. I will avoid and tell my friends. They deserve the 1.8 score on Trustpilot!! They only look like a premium company.

I don't recommend this company. Placed an order on 22nd December for which the money was taken. Sent a tracking number but nothing has moved and no one replies to my emails asking where my order is.

Absolutely terrible customer service.

Let me place an order for something that wasn’t in stock. Pretty poor.

horriblement cher pour une qualité plus que médiocre. Beaucoup trop fragile : un simple chiffon fait des rayures sur le polycarbonate. pourtant je suis précautionneux. Au vu du prix de la lampe melt....