Tom Dixon Recensioni 

Brilliant products and functionality. Seamless service from start to finish for my lights. They look stunning and no issues whatsoever. Thank you again.

This company has the worst customer service of any company I have dealt with in the last 10 years. I purchased 2 lights from them through a designer and they were defective. I contacted them and asked for replacement parts. They asked for an invoice, which I supplied from the designer...and they rejected that. They asked for an invoice from the light dealer and I had to take time to search for that but I did supply them with the invoice number that the dealer purchased the lights through them...and their customer service said they located the invoice but I had to ask my designer to ask his dealer to ask Tom Dixon....they wouldn't ship the replacements to be direct. They said if i wanted to make it faster I could purchase the replacement parts (which were $225.37). I am always in a hurry so I agreed to just pay for the replacements instead of going through the ridiculous procedures they are demanding. I purchased replacements on Dec 22 and it is now Jan 7 I haven't heard a word from them and the parts being shipped, and they haven't responded to my inquiry that I made 4 days ago about where the replacement parts are. Be warned the Void Pendant light is of shoddy quality and defective. They make the replacement process a hassle instead of just dealing with their defective products in an expeditious manner to increase their sales and once you purchase the products they don't ship them and don't respond to emails.
Knock-knock....anyone home? Where is my order? Pay by Link USSO0037064
Ref. USSO0037064

I had ordered my melt lights from another supplier - who caused me endless trouble. A trip to the Tom Dixon shop resulted in a price match offer with lights delivered next day! When my melt lights arrived - I did not recognise them as melt - as when not illuminated they look just like plain copper. However a call to Tom Dixon resulted in an immediate call back, reassurance and follow up.
now installed they look fab-u-las! AND I had experienced exceptional service!

I recently purchased a slab dining table and chairs and I’m absolutely over the moon with the solid quality and the installation service. Customer services have been very responsive in coordinating the delivery with me. We love it and is it highly admired by friends and family.

If you have a problem with these products, you have a real problem as they do not react at all. So no info on repairs, spares, ... neither to the wholesaler, installer or client. They seem to not exist anymore.

Having purchased many great products from TD I am very disappointed with my latest experience.
Trying to get hold of Customer services is like tracking down a unicorn. Both are non existence.
Filled out the returns form on line as per procedure and TD policy. 3 days later still no reply. Called the customer service number. We are currently closed is the automated reply. I have made several calls all with the same outcome.
I have now raised a dispute with my credit card provider. No doubt that will wake them up.
Really need to sort Customer service levels out. It's not like I have purchased a product from a car boot sale....although it certainly feels like it.

Really thrilled with our melt pendant light. Excellent service from the Tom Dixon shop in Coal Drops Yard and quick delivery.

The shop is lovely just to have a browse in.

Dave.

Lamp does not switch off. Purchased 2 bell table lamps to be used for bedside lighting but the lamp remains lighted after fully switching off dimmer switch? I thought it was a dimmer switch defect but it’s the same for both lamps?

Très bon produits, livraison rapide et service client joignable.
Je recommande vivement.

We have a big melt! We only clean it with a dust towel. But when the light is one it’s seem cheap.

I purchased a Tom Dixon light 7 years ago which I’m really in love with, however I’ve recently noticed tiny scratches to it which are only visible when the light is turned on. I’m absolutely gutted, as for the price, I expected the light to last a number of years. I then purchased the same light for a client ( I’m an Interior Designer) my client has just put it up and hers has even more speckled ok it than my one. It’s been up just a couple of weeks. This is really poor. Is there anything that can be done to repair the lights? Claire Moriarty

When I was on the website it offered me a 10% discount on my first order, but when I put in the code it said it was not valid. I have sent 3 emails regarding this issue and have not had a single reply. If this is the service you get when trying to purchase items I dread to think how bad it will be if there is an issue

bought 4 lights ,3 melts 1 spring from tom dixon in heals ,amazing lights everyone comments on them ,the only problem which is a big one is how delicate the melts are ,they do attract dust ,as youd expect, however removing said dust is the issue,I used a micro fiber cloth and gently wiped ,now it has scratches on it ,only visible when turn on ,and yes I'm disappointed especially as I was careful, now need to find a way to sort it ,one gutted customer,

Recently bought a Tom Dixon bell floor lamp from Heals. looks lovely, but am astounded that at nearly £900 it does not come with a light bulb! it does however come with cotton gloves so as not to smear fingerprints, so why scrape on a lightbulb, seriously this is a bit cheap!

Not a happy customer!

aldrig varit med om att inte kunna byta en produkt. som var helt trasig från början och det var inte under transport. då det var BONE TRIVET BRASS en gjuten solid produkt. du kunde genast se att den inte va funktionsduglig. detta skulle de flesta se med en gång. kontakta Dixon som bad om bild som dom fick. Royaldesign.se såg hur trasig den va så ja fick iaf pengarna tillbacka men ingen produkt. efter mycket trasel ingen produkt. Dixon svara aldrig de försvann nog i deras system

We have a lot of Tom Dixon stuff, and we love the copper accent accessories especially. My other half bought me a Bell Lamp for Xmas, looks amazing. It does t full switch off though. So John Lewis have replaced today, but this one is exactly the same? What’s the point of a dimmer switch if it does t switch the lamp off when you ‘click’ it into off position. I’m struggling to see any info where it says this in within the spec. And I’ve tried FB Messenger & Twitter for some help. I really don’t want to go through this all again for yet another replacement. I’ll update this review if we get any feedback.

Ordered the Tank Wine glasses online - beautiful product, excellent customer service and quick delivery, particularly given the current climate

Nov 2020 - Update
I am updating my review for Tom Dixon because after they saw my review, even when we didn't buy the product directly from them, their Customer Service Team (Gavin, particularly) has been EXCEPTIONAL.

Their communication is timely, keeping us up to date along the process, answering any questions, and inquiring about the issue for us. What made me see the contrast (with Heal's where we purchased the table) is how they stand behind their products and do whatever is needed to sort the issue.

Not only do they agree that the wear and tear aren't normal, but they are also helping us get the table replaced.

Word to the wise: if you are in the market for Tom Dixon products, buy directly from them.

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Purchased a black table and chairs via Heal's. The table arrived damaged, it was obvious that it came like that from the factory, as half of the surface was scruffy. They sent a technician that confirmed there was no way of fixing it and sent a replacement. After one month, very little use, the paint started scraping on one side; when we reached out toe Heal's, the said that the Tom Dixon team had said that "wear and tear that can happen on the first day or after 10 years". I wish they would put that in the description right below the price.

Always loved this label and many of my stationary for the office is from here. Great quality and the aesthetic is second to none.

I would give zero stars if I could. Ordered a pendant light and didn’t expect it to be plastic for the price it was (fair enough my fault for not checking beforehand) so I tried to organise a return. Sent three emails requesting return authorisation and took them two weeks to arrange. I paid a courier to transport and the received the return. I waited 11 days after I could see they had received the return without a single piece of acknowledgment that they received it or that they would process my refund. Still haven’t received my money back. Don’t buy your light from them directly - go to a qualified retailer.