Great service and communication. Member of staff helped me with all the relevant details that I needed before placing the order. I ordered additional products which they shipped quickly for me. Brilli... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... Leggi di più
L'azienda ha risposto
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... Leggi di più
L'azienda ha risposto
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di impianti di riscaldamento
- Fornitore di materiali edili
- Servizi di riscaldamento e boiler
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture idrauliche
Scritti dall'azienda
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Informazioni di contatto
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, Regno Unito
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4,7
Eccellente
141 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent service
28 giugno 2024
Risposta di The UFH Group
Hello Andrew,
Thank you for the 5-star review! We're thrilled to hear that you experienced excellent service with us. Our team strives to provide outstanding customer support and a seamless experience, and it's rewarding to know we met your expectations. We appreciate your feedback and look forward to continuing to serve you with the same high standards in the future.
Great services
18 giugno 2024
Risposta di The UFH Group
Hello Tom,
Thank you for the 5-star review! We're delighted to hear that you experienced great service with us. Our team is dedicated to providing exceptional service at every touchpoint, and it's rewarding to know we've succeeded in delivering this to you. We appreciate your feedback and look forward to serving you again with the same high standards.
Many thanks,
The UFH Group
Easy to shop and reasonably priced
Easy to shop and better priced than most websites.
Shipping was quite expensive but on par with other websites, and took 4 days (estimated 2-4 days).
21 giugno 2024
Risposta di The UFH Group
Hi Chris,
Thank you for your 4 star review and for taking the time to share your feedback!
We're glad to hear that you found our website easy to navigate and our pricing better than most. Our aim is to provide a straightforward and value-driven shopping experience, and it's encouraging to know we've achieved this.
We understand your note on the shipping costs. While we strive to keep them competitive and on par with industry standards, we also ensure that our delivery services are reliable and efficient. It's good to hear that your order arrived within the estimated 2-4 days, and we appreciate your understanding in this regard.
We value your feedback as it helps us to continue improving our services. We look forward to serving you again soon on future requirements you may have, and aim for that fifth star next time!
Many thanks,
The UFH Group
Really helpful team
Really helpful team, great customer service and brilliant delivery!!
The Team helped me out when we had under ordered an item, we had a deadline to meet and needed a quick delivery. They did everything they could to help us out.
Thank you very much
31 maggio 2024
Risposta di The UFH Group
Hello Gerard,
Thank you for the 5-star review! We're thrilled to hear that our team was able to assist you effectively, especially when you were under pressure to meet a deadline. It's our goal to not only meet but exceed customer expectations by providing timely solutions and excellent service. Your acknowledgment of our efforts to ensure quick delivery and resolve your ordering issue is greatly appreciated.
We're glad we could help and are here for any future needs you might have. Thank you for choosing us and for taking the time to share your positive experience.
Many thanks.
The UFH Group
Good price online but backed up by…
Good price online but backed up by great phone service. High service business based in the UK - highly recommended. Had the best price too.
22 maggio 2024
Risposta di The UFH Group
Hi Peter,
Thank you for the 5 star review!
We're thrilled to hear that you were pleased with our pricing and phone service. It's wonderful to know that our efforts to provide excellent service are appreciated. Your recommendation means a lot to us.
Many thanks.
The UFH Group
Order
Received phone call just minutes after sending an Email enquiry and got correct information from assistant 👍. Then ordered part (1013008) and it arrived next day 👍.
Didn’t get a proper Invoice/Receipt though, maybe change the 5⭐️ to 4⭐️
1 maggio 2024
Risposta di The UFH Group
Hi Michael,
Thank you for your 5 star review!
Its great to hear you were happy with our service, our team work hard to communicate with our customers as quickly as possible to make sure you receive your order fast.
Regarding your comment on the invoice, if you would like us to email you one over please request this at sales@theufhgroup.co.uk and the team will get one over to you right away.
We appreciate you taking the time to leave us feedback, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
Great service
Great service. Hassle free. Friendly driver when the boards etc arrived. They have their own on board fork lift. It was well wrapped and weather proof. Just make short there is enough access for a class 3 or class 2 truck. Could not fault.
29 aprile 2024
Risposta di The UFH Group
Hi Mark,
Thank you for the 5 star review!
We're pleased to hear you found your experience with us hassle free, our team works hard to make sure every customer is satisfied with the service they receive from us.
Thank you for your feedback on vehicle size, as we have an in-house logistics team and a variety of trucks in our fleet, we can tailor the vehicle to any access restrictions, we just ask our customers to give us a call or send an email so we can send this on to our transport planning department.
We appreciate you taking the time to leave your feedback, and hope to see you again on any further underfloor heating requirements you may have.
Many thanks,
The UFH Group
Risposta di The UFH Group
Hi Joanna,
Thank you so much for 5 star re and the recommendation!
Our team work hard to make sure every customer receives a tailored service, and were happy to hear that we achieved this.
Thank you again for taking the time to leave a review, and if you have any requirements in the future please get in touch.
Many thanks,
The UFH Group
very happy excellent service
3 aprile 2024
Risposta di The UFH Group
Hi Lulzim,
Thanks for the 5 star review and your kind words!
We're so pleased that you were happy with the service from the UFH Group.
We really appreciate you taking the time to leave your feedback, and if you have any further requirements, please get in touch!
Many thanks,
The UFH Group
Risposta di The UFH Group
Hi Brian,
Thank you for the 5 star review and lovely words.
It's wonderful to hear that you had a great experience ordering from us, the team work hard to provide great service for every customer.
We appreciate you taking the time to leave your feedback, and please get in touch if you have any further requirements!
Many thanks,
The UFH Group
Risposta di The UFH Group
Hi Maciej,
Thank you for the 5 star review!
Were pleased to hear you were happy with the service you received from The UFH Group!
Thank you for taking the time to leave your feedback and we hope to see you again for any future requirements you may have!
Many thanks,
The UFH Group
Risposta di The UFH Group
Hi Keith,
Thanks for the 5 star review and taking the time to leave your feedback.
We're pleased to hear you were happy with the service and speed of delivery.
Please don't hesitate to get in-touch with the team if you have any further underfloor heating requirements!
Many thanks,
The UFH Group
Very good company
12 marzo 2024
Risposta di The UFH Group
Hi Costin,
Thank you for the 5 star review!
We're pleased to hear that you were happy with your experience with us.
Thank you for taking the time to leave us a review, and please get in touch for any future requirements!
Many thanks,
The UFH Group
Good service and arrived on time
8 marzo 2024
Risposta di The UFH Group
Hi,
Thank you for the 5 star review!
Its great to hear that you were happy with both the service we provided and the delivery.
Thank you for taking the time to leave a review and we hope so see you again soon on any future requirements you may have.
Many thanks,
The UFH Group
Excellent customer service
UFHGroup sourced and supplied parts I required for an existing system. These parts were outwith the normally stocked catalogue but they were able to supply them at a reasonable cost also. Communication was excellent. Overall a pleasure to do business with and I will definitely be returning as a customer.
16 febbraio 2024
Risposta di The UFH Group
Hello Gary,
Thank you for the glowing 5-star review!
We're thrilled to hear about your positive experience with our customer service team at The UFH Group, especially in sourcing and supplying the specific parts you needed for your existing system. It's great to know that we could meet your requirements beyond our normally stocked catalogue and at a reasonable cost. Ensuring clear and effective communication is a priority for us, and we're delighted that this contributed to a pleasurable business experience for you.
We truly appreciate your decision to return as a customer and look forward to serving you again with the same high level of service and commitment.
Many thanks
The UFH Group
Good Service
On line ordering easy. Impressed with quality of product.
Sales team helpful.
Delivery drivers outstanding.
Extremely helpful and accommodating.
26 febbraio 2024
Risposta di The UFH Group
Hi Deniz,
Thank you for the fantastic 5-star review!
We're really pleased to hear that you found our online ordering process easy and were impressed with the quality of our product. It's great to know that our sales team was helpful and that our delivery drivers provided excellent service. Our team works hard to ensure a positive experience at every touchpoint, and your feedback is a wonderful testament to their efforts.
We appreciate your kind words and look forward to continuing to serve you with the same high standards in the future.
Many thanks,
The UFH Group
Risposta di The UFH Group
Hello Stuart,
Thank you for the 5-star review and your positive feedback!
Its great to hear that you experienced quick and reliable service with us, ensuring a seamless and dependable experience for our customers is our top priority!
We appreciate your support and look forward to serving you again in the future.
Many thanks,
The UFH Group
Speedy delivery in line with estimated…
Speedy delivery in line with estimated timeframe
9 febbraio 2024
Risposta di The UFH Group
Hello Thomas,
Thank you for the 5-star review!
We're pleased to hear that your delivery arrived speedily and within the estimated timeframe. Ensuring timely delivery is crucial to us, and it's great to know we've met your expectations in this area.
We appreciate your feedback and look forward to providing you with the same reliable service in the future.
Many thanks
The UFH Group
They are fantastic,very professional
They are fantastic,very professional and very helpful. Good price and good quality.
11 gennaio 2024
Risposta di The UFH Group
Hello,
Thank you for the 5 stars and your wonderful feedback!
We're thrilled to hear that you found our team fantastic, professional, and helpful. Your satisfaction is our top priority, and we appreciate your recognition of our efforts.
We look forward to continuing to serve you with the same level of service and quality in the future.
Many thanks,
The UFH Group
The UFH group stepped up to the plate and delivered.
The UFH group has delivered a first rate professional and courteous service. Ben took the time to call and discuss my planned UFH system requirement and designed the system to suit. The sales team were always very quick to respond to my numerous email questions. Delivery was quick, and on time. The TeKGroup driver was polite and very helpful.
Excellent service from start to finish.
Thankyou
Kate Scott
19 gennaio 2024
Risposta di The UFH Group
Hello Kate,
Thank you for your 5-star review and for sharing your comprehensive experience with the UFH group.
We're delighted to hear that Ben and our sales team could provide you with fantastic service, from discussing and designing your UFH system to answering your questions promptly. It's also great to know that the delivery met your expectations.
Providing excellent service from start to finish is what we strive for, and your feedback is a wonderful affirmation of our team's dedication. We're grateful for your appreciation and are thrilled we could meet all your needs so effectively.
Thank you for choosing us for your UFH system needs, and we look forward to the opportunity to serve you again in the future.
Many thanks,
The UFH Group
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