Great service and communication. Member of staff helped me with all the relevant details that I needed before placing the order. I ordered additional products which they shipped quickly for me. Brilli... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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OI have ordered edge insulation strip and UFH pipe staples, products are as described and good quality. Not to mention their customer service, they changed the delivery address for me at short notice... Leggi di più
L'azienda ha risposto
OSB for UFH with aluminium layer-Great product at reasonable price, haven’t installed it yet but it looks promising. Over all great service (I was assisted when placed order for wrong product, refunde... Leggi di più
L'azienda ha risposto
Product was fine and arrived promptly, however £35 for postage for a single actuator in a small box is exorbitant. How this is justified I don’t know although I’m sure you’ll attemt it. Would look els... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di impianti di riscaldamento
- Fornitore di materiali edili
- Servizi di riscaldamento e boiler
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture idrauliche
Scritti dall'azienda
Welcome to The UFH Group, your ultimate source for premium underfloor heating systems. As a leading provider, we specialise in both electric and water underfloor heating, offering everything from the individual components to complete solution kits that include all necessary products and accessories for effortless installation. Our range also extends to bespoke insulation boards, tailored to support any pipe size for enhanced efficiency and ease of installation. We pride ourselves on stocking market-leading brands such as Heatmiser, Mapei, Reliance Water Controls, Tio, Uponor, Whisper Controls, and innovative solutions from Tekwarm and Tekcem, ensuring quality, durability, and energy efficiency. At The UFH Group, we're dedicated to elevating your heating experience with our exceptional support, aftercare, and deep industry knowledge. Whether you're looking for a full system, individual components, or smart thermostats, our expert team is here to provide personalised guidance and support. Our commitment to excellence is reflected in every interaction and backed by the positive feedback from our satisfied customers. Discover the difference with The UFH Group and transform your space with our efficient, reliable underfloor heating solutions. For more information, visit our website at www.theufhgroup.co.uk, call us at 03300565830, or email our team at sales@theufhgroup.co.uk. The UFH Group is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, Builders Merchant Direct, Screeds Direct, and Renders Direct.
Informazioni di contatto
Unit 2 Power Park, Commercial Road, S63 9BL, Rotherham, Regno Unito
- 03300 565 830
- sales@theufhgroup.co.uk
- theufhgroup.co.uk
4,7
Eccellente
141 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di The UFH Group
Hi Arben,
Thank you for your 5-star review! We’re delighted to hear that you were happy with both the price and the product. Your satisfaction is our top priority, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
It all went wrong because of us.
We knew this delivery was happening, and as I was away, I gave the role of taking delivery to the other half, who forgot and decided to sleep in, missed my frantic phone calls and nearly messed up the delivery. Thankfully the driver agreed to my suggestion to put the pallet onto a neighbours drive. The items arrived nice and early and every item was intact, no mean feat when you’re dropping off 20mm of compressed polystyrene.
10 dicembre 2024
Risposta di The UFH Group
Hi Kris,
Thank you for your fantastic 5-star review! We’re thrilled to hear that everything worked out in the end, and we’re glad our driver was able to accommodate the situation by delivering to your neighbor’s drive. It’s great to know the items arrived nice and early and intact—especially with those 20mm compressed polystyrene boards!
We truly appreciate your feedback and look forward to assisting you again in the future.
Many thanks,
The UFH Group
They even phoned me to check an item…
They even phoned me to check an item rather ship the wrong thing. Top notch.
8 novembre 2024
Risposta di The UFH Group
Hi Iain,
Thank you for your fantastic 5-star review! We’re delighted to hear that you appreciated our team’s attention to detail and proactive approach in checking your order to ensure everything was correct. Providing top-notch service is always our priority, and we’re thrilled we could deliver that for you.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Great service
18 novembre 2024
Risposta di The UFH Group
Hi Tomasz,
Thank you for your 5-star review! We’re delighted to hear that you were happy with the service. Your satisfaction is important to us, and we truly appreciate your kind words.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Delivered as scheduled
Delivered as scheduled. Driver was able to deliver to our door, using a fork lift as the lorry was unable to get close to our property. Everything well wrapped and protected.
8 novembre 2024
Risposta di The UFH Group
Hi Caroline,
Thank you for your wonderful 5-star review! We’re so pleased to hear that your delivery arrived as scheduled and that our driver was able to accommodate your property’s access with the forklift. It’s great to know everything was well wrapped and protected. Your satisfaction is our priority, and we’re thrilled we could meet your expectations.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Easy to use there online website and…
Easy to use there online website and was with me in 2-3 days, very good company
8 novembre 2024
Risposta di The UFH Group
Hi Nicholas,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our website easy to use and that your order arrived promptly within 2-3 days. It’s great to know we met your expectations, and we’re thrilled to have earned your trust as a valued customer.
We look forward to assisting you again in the future!
Many thanks,
The UFH Group
Underfloor Heating
I contacted the sales department and they were extremely helpful in completing my order. Delivery was first class and all components were received in tact. It made my underfloor heating job easy to install
19 settembre 2024
Risposta di The UFH Group
Hi Trevor,
Thank you for your wonderful 5-star review! We’re delighted to hear that our sales team was able to assist you with your order and that the delivery arrived in perfect condition. It’s great to know that the components made your underfloor heating installation smooth and easy. Your satisfaction is our priority, and we’re thrilled to have helped with your project.
We look forward to serving you again in the future!
Many thanks,
The UFH Group
Speedy delivery!
We decided to add an extra room to the underfloor heating project and they sent the new manifold next day so we could get on with our project without delay!
18 ottobre 2024
Risposta di The UFH Group
Hi Justine,
Thank you for your fantastic 5-star review! We’re thrilled to hear that we could assist with the extra room for your underfloor heating project and that the new manifold arrived the next day. It’s great to know that we helped keep your project on track without delay!
We look forward to helping you with any future projects.
Many thanks,
The UFH Group
Sent an email with old flow meter and…
Sent an email with old flow meter and Ben replied with the new version information, which was very helpful , so I ordered new parts on his information, I haven’t fitted them yet so I sure if they actually fit??
2 ottobre 2024
Risposta di The UFH Group
Hi Victoria,
Thank you for your 5-star review! We’re glad to hear that Ben was able to provide you with helpful information on the new version of the flow meter. We appreciate your trust in ordering the new parts based on his advice, and if you have any questions when fitting them, feel free to reach out—we’re always here to help!
We look forward to hearing how everything works out.
Many thanks,
The UFH Group
The service and people on the end of…Amazing ⭐️⭐️⭐️⭐️⭐️
The service and people on the end of the phone was incredible ⭐️⭐️⭐️⭐️⭐️.
Quality ⭐️⭐️⭐️⭐️⭐️
30 settembre 2024
Risposta di The UFH Group
Hi Lee,
Thank you for your fantastic 5-star review! We’re absolutely thrilled to hear that you had an amazing experience with our service and team. Providing top-quality service is what we strive for, and it’s wonderful to know we hit the mark for you. Your kind words and ⭐️⭐️⭐️⭐️⭐️ rating mean the world to us!
We look forward to assisting you again in the future.
Many thanks,
The UFH Group
Risposta di The UFH Group
Hi Terence,
Thank you for your 5-star review! We're happy to hear that you found our product great and that replacing your two valves was an easy process. Your satisfaction is our priority, and it's great to know we delivered!
We look forward to helping you again in the future.
Many thanks,
The UFH Group
Will use again, highly recommend
Easy to order and item delivered when it was supposed to be.
19 agosto 2024
Risposta di The UFH Group
Hello Keith,
Thank you for the fantastic 5-star review! We're thrilled to hear that the ordering process was easy and that your delivery arrived as expected. Your recommendation means a lot to us, and we're glad to know you'd choose to use us again.
We appreciate your feedback and look forward to serving you in the future!
Many thanks,
The UFH Group
Fantastic service and refunded my…
Fantastic service and refunded my delivery charges when they didn't have to
7 agosto 2024
Risposta di The UFH Group
Hello Peter,
Thank you for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our service and that we were able to assist with the delivery charge refund. We always strive to go above and beyond for our customers, and it's wonderful to know that our efforts made a positive impact on your experience.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
The UFH Group
👍👍👍👍👍👍👍👍👍👍👍👍
30 luglio 2024
Risposta di The UFH Group
Hello Rafal,
Thank you for the awesome 5-star review! 👍👍👍 We're thrilled to see all those thumbs up and are delighted that you're so pleased with our service. Your feedback really made our day!
We look forward to continuing to provide you with excellent service in the future.
Many thanks,
The UFH Group
Risposta di The UFH Group
Hello Leslie,
Thank you for the wonderful 5-star review! We're delighted to hear that your order was delivered on time and that you are pleased with the product. Ensuring timely delivery and high-quality products are our top priorities, and it's fantastic to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
The UFH Group
Everyone is friendly till the point you…
Everyone is friendly till the point you place the order and then are pretending to don’t see your emails.
17 luglio 2024
Risposta di The UFH Group
Hello Ion,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and the issues you faced with our communication after placing your order. This is not the level of service we strive to provide, and we regret that we fell short in your case.
reviewing our records, it appears that all emails related to your order have been replied to. However, it seems there has been a miscommunication, and we would like to resolve this matter promptly.
Could you please provide us with your order details or contact our customer service team directly at Sales@theufhgroup.co.uk so we can address this issue immediately?
We value your business and hope to have the opportunity to make things right.
Many thanks,
The UFH Group
Order and delivery were smooth
Order and delivery were smooth. Good customer service when called.
15 luglio 2024
Risposta di The UFH Group
Hello Robynne,
Thank you for your positive review! We're pleased to hear that your order and delivery process went smoothly and that you received good customer service when you called. We strive to provide a seamless experience for our customers and appreciate your feedback.
If there's anything we can do to make your experience even better, please let us know. We look forward to serving you again in the future.
Many thanks,
The UFH Group
Risposta di The UFH Group
Hello Martin,
Thank you for the fantastic 5-star review! We're thrilled to hear that you were pleased with our great service and fast delivery. Providing efficient and high-quality service is our top priority, and it's wonderful to know we met your expectations.
We appreciate your feedback and look forward to continuing to serve you with excellence in the future.
Many thanks,
The UFH Group
Speed of service and understanding with…
Speed of service and understanding with the customer
26 giugno 2024
Risposta di The UFH Group
Hello Samer,
Thank you for the 5-star review! We’re delighted to hear that you appreciated the speed of our service and our team's understanding approach toward customer interactions. Our goal is to provide efficient service while ensuring that we fully understand and meet our customer's needs, and it’s rewarding to know that we've achieved this with your experience.
We appreciate your feedback and look forward to continuing to serve you with the same attentiveness and speed in the future.
Many thanks,
The UFH Group
Styrofoam boards for underfloor heating…
Styrofoam boards for underfloor heating were cut sloppily, the sides had waves, nothing stuck to each other.
It cost me a lot of time and material to even it all out.
28 giugno 2024
Risposta di The UFH Group
Hello Michal,
Thank you for your review and for bringing this issue to our attention. We're sorry to hear that the boards did not meet your expectations this time, especially considering your previous positive experiences with our products.
We strive to maintain high-quality standards, and it sounds like we fell short in this instance. We would love the opportunity to investigate this further and ensure that such issues are rectified. Although we have not yet received any photos or additional information, we encourage you to send us details at your earliest convenience so we can address the problem effectively.
Your satisfaction is important to us, and we are committed to making this right for you. Please reach out to our customer service team directly so we can assist you further and discuss possible solutions to compensate for the time and material you had to spend.
Thank you again for choosing us for your orders, and we hope to resolve this matter to your satisfaction soon.
Many thanks,
The UFH Group
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