I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... Leggi di più
L'azienda ha risposto
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... Leggi di più
L'azienda ha risposto
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Scritti dall'azienda
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Informazioni di contatto
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4,2
Molto buono
364 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Wet package
Hello, The Delivery person left the package on the 2nd step of out front entranceway which is not covered by the roof. If he left it closer to the front door it would have been covered and the bag would not have been full of water from the rain. Good thing the plastic jars are sealed!
13 marzo 2026
Risposta di PetLab Co. - Canada
Hello Dale,
Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner
In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Kind regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hello Anne,
Thank you for letting us know! We’re glad to hear your delivery arrived without any issues.
Best Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hello Michel,
We appreciate your review. We're happy to hear that you were understanding about the weather-related delay. Thank you for your patience!
Best Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hello Clayton,
We're happy to hear that your delivery arrived on time and without any problems. Thank you for your positive feedback; we appreciate it.
Best Regards,
PetLabCo.
delivery is by Canada Post so all I…
delivery is by Canada Post so all I needed to do was go to our Community post box and pick it up!
14 marzo 2026
Risposta di PetLab Co. - Canada
Hello Belle,
We're happy to hear that you had a positive delivery experience with Canada Post and found it convenient to pick up your order from your community mailbox. Thanks for your feedback!
Best Regards,
PetLabCo.
Delivery was to my mailbox and not…
Delivery was to my mailbox and not front door this time.
14 marzo 2026
Risposta di PetLab Co. - Canada
Hello Heather,
Thank you for bringing this to our attention. We’re very sorry to hear that your package wasn’t delivered on time—that’s not the experience we want for you. We will be reporting this issue to our shipping partner to help prevent it from happening again.
As delivery is handled by the courier, we also recommend contacting your local courier office to check on your package. Rest assured, we’ll continue following up with our delivery partner on your behalf.
Kind regards,
PetLabCo.
Great delivery service
Great delivery service, but it arrives a little too soon, so I put our subscription on hold until the time we need another supply.
Thank you!
14 marzo 2026
Risposta di PetLab Co. - Canada
Hello Charlene,
We’re glad to hear that you’re happy with our delivery service! We understand that you received your new product while still using your current supply. We’d be happy to update your subscription so you’ll have plenty of time to enjoy the product before the next delivery.
Best Regards,
PetLabCo.
Habituellement
Habituellement, je reçois ma commande directement à la maison. Et pour celle ci, je l'ai reçu par la poste. Je dois me déplacer pour avoir ma commande. Si je ne vais pas à la poste, je cours le risque que ma commande vous soit retourné. Voilà !
14 marzo 2026
Risposta di PetLab Co. - Canada
Hello Suzie,
Thank you for bringing this to our attention. We’re very sorry to hear your package wasn’t delivered with proper care. That’s not the experience we want for you. We'll report this to our shipping partner.
In the meantime, our team will be reaching out to ensure you’re fully taken care of. We truly appreciate you letting us know.
Kind regards,
PetLabCo.
The deliveries always come at time.
I had been using PetLab products for so many years , and I am very happy.
The deliveries always come at time!
Thanks guys so very much!!
6 marzo 2026
Risposta di PetLab Co. - Canada
Hello Natalia,
We're happy to hear that you've been so satisfied with our products and timely deliveries over the years! Thank you so much for your continued support and positive feedback.
Best Regards,
PetLabCo.
The delivery is usually here before the email notice.
The delivery was here before the email delivery notice
13 marzo 2026
Risposta di PetLab Co. - Canada
Hello Linda,
We are happy to hear that your delivery arrived promptly! We appreciate you taking the time to leave us this wonderful feedback.
Best Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hello Ann,
We're happy to hear that our prompt delivery met your needs and ensured you didn't run out of the product. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Orders are done in a timely manner and…
Orders are done in a timely manner and received on time.
6 marzo 2026
Risposta di PetLab Co. - Canada
Hello Paul,
We're happy to hear that your orders are completed promptly and arrive on time. We appreciate your positive feedback and thank you.
Best Regards,
PetLabCo.
Always on time.
5 marzo 2026
Risposta di PetLab Co. - Canada
Hello Leeanne,
Thank you for your feedback! We’re glad to hear that your product always arrives on time.
Best Regards,
PetLabCo.
Great products
3 marzo 2026
Risposta di PetLab Co. - Canada
Hi Cheryl,
Thank you so much for your kind words. We are so happy to hear you are loving our products. Thank you for being a part of our community.
Regards,
PetLabCo.
Always on time.
2 marzo 2026
Risposta di PetLab Co. - Canada
Hi Jane,
We are thrilled your deliveries are always on time! Thank you so much for sharing your experience and for being a part of our community.
Regards,
PetLabCo.
The email I received from the delivery…
The email I received from the delivery company stated it would arrive by the end of the day. It arrived the next day at 8pm.
8 marzo 2026
Risposta di PetLab Co. - Canada
Hi Alieda,
Thank you for sharing your experience. We understand just how important timely deliveries are. Thank you for bringing this to our attention.
Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hi Patty,
We are so happy to hear you received your package on time and that your dogs love it. That is wonderful news. Thank you so much for taking the time to share your experience.
Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hi there!
We are so happy to hear your order arrived on time. Thank you so much for sharing your experience. We are so glad you are a part of our community.
Regards,
PetLabCo.
The delivery was very quick as usual…
The delivery was very quick as usual and placed neatly at my door.
6 marzo 2026
Risposta di PetLab Co. - Canada
Hi there!
We are so happy to hear your deliveries have been quick and on time. Thank you so much for sharing your experience. We appreciate you being a part of our community!
Regards,
PetLabCo.
Risposta di PetLab Co. - Canada
Hi Indiana!
We are thrilled to hear you are seeing the benefits for your dog. Thank you so much for taking the time to share your experience.
Warm regards,
PetLabCo.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.