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Valutata 1 stelle su 5

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway. What really pisses me off is being told ‘congratulations, you won $14’... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then... Leggi di più

Valutata 4 stelle su 5

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same number... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informazioni di contatto

1,4

Pessimo

TrustScore 1.5 su 5

545 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,4

Tutte le recensioni

(545)

43 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Already have to use password to log in

Already have to use password to log in. Now a silly puzxle to see if your human.
Will not be using the lott app anymore.

30 marzo 2023
Non scritta su invito
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Risposta di The Lott

Hi Larnze, Thanks for your feedback about the login page. The reason for this extra step is to assist with security on the website and keeping accounts secure. I will pass on this feedback to the team to consider.
Kindest,
The Lott

Valutata 1 stelle su 5

UNDER ROBOT CONTROL

Bad enough they have your banking and personal details but now you have to submit to a "are you human" test performed by a Bot before accessing your account.
This bunch of Idiot Control freaks need to wake up and start serving PEOPLE not Demonic Robots.

20 marzo 2023
Non scritta su invito
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Risposta di The Lott

Hi Lenard, Thanks for your feedback about the website. The reason for this extra step is to assist with security on the website and keeping accounts secure. This is of the highest importance to us to protect our customers personal data and information.

I will pass on this feedback to the team to consider.

Kindest,
The Lott

Valutata 1 stelle su 5

App not working

Did the update, now it just glitches. Got a new hone, downloaded the app. still not working

12 febbraio 2023
Non scritta su invito
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Risposta di The Lott

Hi Noel, Thanks for taking your time to provide feedback. I've requested more information in order to assist you.
Kindest,
The Lott

Valutata 1 stelle su 5

Fix your app

Fix your app, never works, if you are going to give us the option to scan and check our tickes via your app, then at least make sure your app works (all others apps i have work well, just not yours) very annoying

28 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Cannot withdraw my money

Cannot withdraw my money
Have emailed customer support
Have rung and spoken to service still no resolution
Keep getting generic emails back …..
Jist want withdraw my money

14 dicembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Grace, Thanks for reaching out! We're sorry to hear you've had issues verifying your account, this is a requirement from the Australian Government but we try to make the process as seamless as possible. Sometimes the process can get held up, but our team can help speed up the process for you. I've requested more information from you so we can help move things along for you so you can have full access to your account.
Kindest,
The Lott

Valutata 5 stelle su 5

Fantastic Website

I have been using The lott for my lottery purchases for a long time. I enjoy the lott online as I don't have a lot of money and they allow you to play minimum games. If i go to the shop I'm restricted to the amount of minimum games I can play. Sometimes people just want to feel they have a slightest chance. Their webstore is fantastic and very easy to use. Easy to deposit and withdraw, I'll never go anywhere else.

12 dicembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Tammy, Thank you for the positive feedback! It's great to know you have had a positive experience. We hope to see you again soon.
Kindest,
The Lott

Valutata 1 stelle su 5

Honest how pathetic this is!

Honest how pathetic this is!
I’m in Australia
Well it’s now been 1 month I’ve sent you my drivers license- no recourse
Yes my voting address is different to my postal address
Pathetic - it’s now you want to talk to me after a review - unbelievable pathetic
And by the way send me a cheque so I can delete this stupid app

3 dicembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to find out the issue you're experiencing and would love to discuss more how it can be resolved.
Kindest,
The Lott

Valutata 1 stelle su 5

Website shortcut is much better than the app

I go to the lott website to play 2 week multis (sometimes same numbers), Sat lotto, mon/wed lotto, Tues oz lotto and Thurs powerball. (4 tickets not ten tickets !!!) 2. It saves my password and 3. It also let's me check results almost inmediately after thendraw and BEFORE the tv draw (which isnt live)
The App cant do any of these ... it's useless, so I've uninstaller it and put a url shortcut on my phone. It works. Repeat .. the app is useless !!!

1 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

I check the app on my pc for results

I check the app on my pc for results, but despite living in Queensland, your website only shows NSW/ACT winners. This changed very recently and despite trying to find a Queensland version, doesn't exist. Would be great if we lived in NSW, but I don't.
Such narrow minded creators, who think I give a toss about someone in another state.

9 novembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Vicki, Thanks for reaching out! I've requested more information from you to assist you, would you be able to call our Customer Service Team on 131 868.

You need to be logged on for the website to show you the relevant information for the State you're located in so it may be your account has been incorrectly set up. Alternatively if you're running a VPN, this may also be the cause of the issue.
Kindest,
The Lott

Valutata 1 stelle su 5

So now if you re install the app on…

So now if you re install the app on your new phone you are automatically kicked of the site because they no longer accept your debit card they are already using. So can't check my numbers to see if I had a win. Useless.

1 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

THE LOTT WEBSITE AND APP WON'T WORK ON WIFI

UPDATE: I am being assisted with this issue via Messenger. Thank you.

As of yesterday (22 Nov 2022), The Lott app and website will not load properly using my home wifi - but the app works fine using 4G. I note from other reviews that this has been a problem for users in the past.

I also note that The Lott recommends restarting the router, which I have done - but that didn't fix the problem. The Lott site/app is the only site/app I use where this problem is occurring so I assume the issue is with The Lott's site.

22 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

The use of a green screen to wallpaper…

The use of a green screen to wallpaper the draw is distracting an has brought forward the observation that the commentator anchor is actually in a different filmed frame to the filmed frame of the number drawing. So you have two filmed frames cut into the one clip. An if you include the green screen wall paper you could say three filmed frames put into the one clip. It's a massive distraction. Very clever multimedia.

12 luglio 2022
Non scritta su invito
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Risposta di The Lott

Hi Amit, Thanks for taking the time to leave feedback. Love your interest in our videos, we do film videos at Channel 7 of some behind the scenes content before the live draw occurs. Unfortunately, as this is filmed just before the draw we don't have time to add in the affects required for the Channel 7 official draw background.
I hope that helps clear up any confusion!
Speak to you soon.
The Lott

Valutata 1 stelle su 5

A really bad ongoing issue

I had a really bad ongoing customer service experience with the Lott regarding my account and updating my details. I found them extremely unhelpful and dismissive after calling so after weeks of back and forth emails and phone calls, to verify my name and make a simple change and sending a ridiculous amount of all of my personal ID’s I finally just demanded to speak to a manager who eventually said he’d clear up the issue. Unfortunately he still has not even after providing more proof of name and everything asked of me. I am unable to withdraw any winnings I have with the Lott until I’m verified. This terrible experience made me question the integrity of the company and now I see 100’s of bad reviews on here. I think I’ll reconsider using the Lott. Really disappointing. It’s also interesting that they say they have government officials present although you never see them, and the video always cuts before the first ball pops up! Super suss if you ask me. As you need all the amount of balls to be accurate to win so them even rigging that 1st one is enough to void anyone winning. Not feeling this is a trustworthy or above board company after all. Very Disappointed in the Lott.

15 novembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Beth, Thanks for taking the time to leave feedback. I'm really interested to learn more about this issue, and I've requested some more information from you to investigate this issue.
Speak to you soon.
The Lott

Valutata 1 stelle su 5

I am from Papua New Guinea and am…

I am from Papua New Guinea and am interested to play lotto with The Lott. I want to open an online account but was denied access to The Lott website.

Please clarify this.

Thank you.

Ismael K
PNG

11 novembre 2022
Non scritta su invito
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Risposta di The Lott

Hi Ismael, Thanks for reaching out! Unfortunately we are unable to offer our lottery games outside of Australia. It is against International and Australian Laws. All the best.
Kind Regards,
The Lott

Valutata 1 stelle su 5

Favourite numbers not shown after purchase

When I go to the Favourites sections of the website that contains my pre chosen numbers and buy a ticket after I purchase it will give me computer generated numbers. I have tried contacting them about it but no response.

27 ottobre 2022
Non scritta su invito
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Risposta di The Lott

Hi El, I've sent you a request for your contact details so I can get more information from you to assist you with this as this should not be the case.

Kind Regards,
The Lott

Valutata 1 stelle su 5

I have been using the Lott app for a…

I have been using the Lott app for a year or so and have very few minor wins. I am curious does anyone win ? Or is it best to go to newsagents once again.

1 ottobre 2022
Non scritta su invito
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Risposta di The Lott

Hi Jennifer, Sorry you're unhappy with your playing experience. We'll take this feedback onboard and wish you all the best in the future.
The odds of winning in-store and online have the same chances, you might be interested that we share where the winning tickets were purchased on our winners stories on our website. You can read them here: https://www.thelott.com/real-winners/lucky-lotteries-super/man-experiencing-deja-vu-after-bagging-second-major-lottery-win
Kindest,
The Lott

Valutata 1 stelle su 5

The Lott

The Lott.
I have been purchasing tickets. To no avail the wins are atrocious. If you had gold fingers you still would not win
The jackpot.
Do not like 👎🤔🤣
Are you for real 👎

21 agosto 2022
Non scritta su invito
Logo di The Lott

Risposta di The Lott

Hi Sharon, Sorry you're unhappy with your playing experience. We'll take this feedback onboard and wish you all the best in the future.
Kindest,
The Lott

Valutata 1 stelle su 5

Subscription

I have been trying to cancel my subscription, but the app wont work outside of Australia (I have emigrated). I have explained to them that I can't call the numbers provided but I think there is a bot responding because I get no alternative response to "phone these numbers". Terrible service and a complete rip off. Disgusting!

12 agosto 2022
Non scritta su invito
Logo di The Lott

Risposta di The Lott

Hi Charl, We have requested your personal details so we can look into this matter for you.

Alternatively you can email customersupport@thelott.com with your name, address, email address, date of birth and they can cancel your subscription.
Kindest,
The Lott

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