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Valutata 1 stelle su 5

Can't EVER update password on app. Have to verify login via email EVERY SINGLE TIME. Takes 10 mins to buy a ticket via the app because if this. The update password section DOESN'T WORK and the only "h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I know the odds of coming out ahead, especially with this type of gambling, is never in my favour but I choose to play anyway. What really pisses me off is being told ‘congratulations, you won $14’... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

LOTT was quick to let us access and take our money. Then when you want to collect the money. It says you are not verified, then try to verify on line, sent drivers licence, wouldn't accept it, then... Leggi di più

Valutata 4 stelle su 5

I have been playing the lucky lotteries (super jackpot) for some time and have not won anything after a significant period of time. I have gone back to weekday lotto because I can keep the same number... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Eventi e intrattenimento

Scritti dall'azienda

The Lott is the mark of trust that unites Australia's Official Lotteries by Tatts (Tattersall's Sweeps Pty Ltd), Tatts NT (Tatts NT Lotteries Pty Ltd), NSW Lotteries (NSW Lotteries Corporation Pty Ltd), Golden Casket (Golden Casket Lottery Corporation Limited) and SA Lotteries (Tatts Lotteries SA Pty Ltd) under one banner. Every time you play your favorite games through Australia's Official Lotteries, you are helping to play an important role in supporting and inspiring our Australian communities.


Informazioni di contatto

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Pessimo

TrustScore 1.5 su 5

545 recensioni

5 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 79% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Tutte le recensioni

(545)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Lotto app

For the most part, this is a good ap. It's convenient, simple to use and does what you'd expect it to do.

I've taken a star off because it has recently stopped working through my home wifi. It continues to work fine over 4G. I can't for the life of me work out why this should suddenly be the case, but it is. I haven't changed anything, and everything else I have works fine over wifi as it has always done.

Otherwise, this is great option that saves having to go to a newsagent or log on to my home computer.

14 luglio 2022
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Risposta di The Lott

Hi Jacky, Thanks for taking the time to provide your feedback, we take it very seriously and are continuously looking to improve our services. Providing our customers a positive and seamless experience is important to us.

Can I get some more information to diagnose this problem? Are you using a VPN? This may be contributing to the problem, as our website is only available in Australia. If you try turning it off it should work again for you.

Kindest,
The Lott

Valutata 1 stelle su 5

Legal theft?

Placed a couple of wagers on Powerball last week for the first time. Won $40.00 and was informed by e-mail. Was then told I needed to verify my ID. Fair enough. As a Permanent Resident, sent them my Visa & passport details, as requested. Was then informed I had to send additional verification and sent my ATO Tax assessment Notice. Was informed then that I needed to send further proof. Could not comply as I am self-employed, renting, do not drive, pay no utilities bills, my rent agreement was signed almost 8 years ago and am not receiving benefits from Centrelink. Rang the customer Service line and was politely told that they couldn't help as they were just following their legal Ts&Cs. Have given up gracefully and am resigned to losing my wagers and the win. Disgracefully unfair process where you are encouraged to place a wager and provide ID proof thereafter, which proved impossibly difficult in my case. Shame on you!

8 luglio 2022
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Risposta di The Lott

Hi Chris, I'm sorry to hear you had troubles verifying your account. We try to make the process as seamless as possible but understand that it can be difficult when you don't have documentation in your name. I'm not sure if this is helpful, but we also allow manual verification which you may have the documentation to complete the process, here are the instructions: https://help.thelott.com/hc/en-us/articles/115002563534-How-do-I-complete-manual-identity-verification-

Verifying your account is a legal requirement and is outlined by the governments in the Australian states and territories which have granted us the official licences to operate lotteries.
Kindest,
The Lott

Valutata 1 stelle su 5

This new oz lotto wins for lotto, but players loose.

This new oz lotto is terrible been playing lotto since my teens , your making it harder to win even a tiny prize,you have added extra numbers on the other games and to be honest your making me think it’s not worth it any more, to hard, there was a time we could win a little and would help pay for extra games following week now lotto has become greedy bring back the original games stop changing what we played for years , I bet the people who make the changes are not players just lotto working out the odds of players actually winning ,lotto wins every week, players just dream and loose all the time.

21 giugno 2022
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Risposta di The Lott

Hi Steve, Sorry to hear you're unhappy with the latest Oz Lotto changes. We appreciate your feedback and will pass it onto the team for their consideration.
Kindest,
The Lott

Valutata 1 stelle su 5

My husband gambling 30 years play…

My husband gambling 30 years play everyday but never win he works very hard at work he never paid the bill & rent because of this I want to divorce my husband but he don’t want to he lose so much money and he don’t care this make me want to die soon. My son don’t want me to die because I take care of him.

13 giugno 2022
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Valutata 1 stelle su 5

the new update is completely hopeless i…

the new update is completely hopeless i wish you would stop doing updates ,or at least get someone who knows some person to update who knows what they are doing .this one you scan your ticket and there is no result previous was good ,this one is crapp

11 maggio 2022
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Risposta di The Lott

Hi Heather, Sorry to hear you've had a negative experience with our App. We appreciate your feedback and I have passed it onto our development team for their consideration.
Kindest,
The Lott

Valutata 1 stelle su 5

Never get it win a division 1 prize…

Never get it win a division 1 prize scam business impossible to win

17 aprile 2022
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Risposta di The Lott

Hi Hassan, I'm sorry you are unhappy with your experience. All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 5 stelle su 5

I love the Lott app

I love the Lott app. I've never had any trouble accessing winnings(other than they're a bit small lol). I've been using it for years with no problems. With millions of people playing each week it's funny that people get miffed about not winning (read this in the reviews). The odds of winning a big one are so slim (do some research)I'm aware of that every time I buy but if I'm not in it I can't win it! Also who would rigging it benefit🤔 We're already so lucky in Australia for so many reasons. Get the app. It's great. Good luck!

8 aprile 2022
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Risposta di The Lott

Hi Eve, Thanks for your review - It's wonderful to hear that you've had a great experience using The Lott App. Thanks for supporting us with a 5-star review.

Valutata 1 stelle su 5

I agree I think tatts is a scam,ive…

I agree I think tatts is a scam,ive played for at least 5 years and never won anything worth mentioning. How is it that you are always one number off the numbers that drop. Never have I've known anybody to win anything of significances.'l have played many syndicate games but won absolutely zero, l am not wasting my money.

20 marzo 2022
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Risposta di The Lott

Hi Arash, I'm sorry you are unhappy with your experience playing TattsLotto. We share all of our winners stories on our website, you can read them here: https://www.thelott.com/real-winners

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

I agree I think tatts is a scam,ive…

I agree I think tatts is a scam,ive played for at least 25 years and never won anything worth mentioning. How is it that you are always one number off the numbers that drop. Never have I've known anybody to win anything of significances.'l have played many syndicate games but won absolutely zero.l am not wasting my money anymore, so tatts can go to hell

26 febbraio 2022
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Risposta di The Lott

Hi Robert, I'm sorry you are unhappy with your experience playing TattsLotto. I've requested your contact details so we can get in touch with you to discuss this feedback with you.

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

Awful verification process for overseas…

Awful verification process for overseas players. I think they probably aren't that interested in international players. I hope getting paid out a major prize isn't as complicated for winners. Oz Lotteries make verification so much easier. Terms and Conditions to play through this service look scary - they just go on and on and on. I wonder if anybody reads them.

In reply to the reply: I'm in NZ and your website makes it appear as if I should be able to play. At least one of us is confused - I am for sure and I think you may be as well. lol

Update: There is no update. Still unverified. Oh well.

23 febbraio 2022
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Risposta di The Lott

Hi Paora, thanks for taking the time to get in contact. Unfortunately, in compliance with Australian and International laws we cannot offer our Lotteries online directly to countries outside of Australia.

You can however, play lotteries with some of our authorised sellers such as Oz Lotteries, which allow you to play in certain countries outside of Australia for a full list visit their website. I hope that helps, have a great day!

Update: I'm so sorry from my misunderstanding, yes you can play in New Zealand. I've requested more details to assist with your verification, as it shouldn't be a difficult process for you.

Valutata 1 stelle su 5

I cannot get my small winnings out of…

I cannot get my small winnings out of these people.
Nobody has returned my email to ask them why it is virtually impossible to so called "verify" my identity.
Nobody answers the phone if you try to call them,
Is this how Tattslotto is run?
You cannot possibly have an orginisation so big as the Lotteries that nobody answers the phone or emails.
I have long thought that Lotto is a scam as when the first prize jackpots, always one unknown winner living somewhere non specific and who you never find out who they are, very convenient.
I only have a small win of 90 dollars which I cannot withdraw, what if it was a large prize?
Never, ever again will I buy online again. I do intend to take this further,

17 febbraio 2022
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Risposta di The Lott

Hi Fijian, I'm sorry to hear about your experience not being able to withdraw your funds. I can assure you this is an issue that we can resolve for you. I would like to contact you to find out more so that we can rectify this issue for you.

Kindest,
The Lott

Valutata 1 stelle su 5

Interesting how quick The Lott is to…

Interesting how quick The Lott is to accept your money and how difficult it is to withdraw winnings. An excellent incentive to leave the money with them and gamble it all away again. Am surprised it’s legal. Is it??

Much simpler and more transparent to buy in person. You’re given cash when u win

1 febbraio 2022
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Risposta di The Lott

Hi Jim, I'm sorry to hear you're having troubles withdrawing your win. I've requested your contact details so we can get in touch with you in regards to this issue, as it should not be the case.

All of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

Get rid of Div 6.

Thanks for the chance to give some feedback....
Get rid of div 6! - put the money into the other divisions. Run a work tatts syndicate and considering just stopping.

Obviously Tatts worked out that giving out small wins will have customers "re-investing" these small wins more often. Simple business. - but bugger the punters.

About 40%! of your prize pool goes to div 6.
Means 4 numbers for example gives you a poultry pay out - considering the odds.
Tatts were paying out that amount for 4 numbers 20 years ago.
And less than a grand for 5 numbers is also way too small.

Maybe others feel the same way.

Thanks

30 gennaio 2022
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Risposta di The Lott

Hi Nick,
Thank you for taking the time to share your feedback, I will pass this onto our team for their consideration when looking into our games and making changes. Have a lovely day.
Kindest,
The Lott

Valutata 1 stelle su 5

Sceptics maybe right.

Well, we'll let my stats speak for themselves as I keep a database of loss v wins on my lottery plays.
Since 2019 played every saturday night with 2 megas, total amount of wins 》only 2 at 8.90 per win.
I want to speculate given that the odds of winning the minimum amount is 53/1and just by the odds alone I should have won more,, that the fix is in with this lottery but just easier for me to stop playing.
My personal advice is go cautiously if playing this game.

8 gennaio 2022
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Risposta di The Lott

Hi Mack, Thanks for taking the time to provide feedback.
I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are run, you can watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

Starting to agree with the sceptics

Starting to agree with the sceptics.
Also - does Jamie Packer still run this outfit. He’s really honest, isn’t he????

31 dicembre 2021
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Risposta di The Lott

Hi Bazby, I've requested more information from you so we can find out more about the issue.

I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

scam plan and simple

19 dicembre 2021
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Risposta di The Lott

Hi Adam, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

Fewer wins since S.A Lotteries sold off.

I have played lotto most of my adult life and since S.A. Lotteries was sold off, so have the chances of winning. You accept our money but when it comes to our share of winnings it seems we lose out. Time and time again it is either Queensland, New south Wales or Victoria. I have tried to think that it only bad luck that I haven't had a decent win, even if it was a couple of hundred dollars, but no it the usual $8 out $9.
I think I might redirect my money into house and land Lotteries where they raise money for a good cause and not fill the coffers for private companies.

2 dicembre 2021
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Risposta di The Lott

Hi Neville, Thank you for taking the time to leave a review. I can ensure you that all of our draw are conducted with the utmost integrity and regulation. For all of the behind the scenes information on how our draws are runs, please watch our Youtube series: On The Ball. https://www.youtube.com/watch?v=bw4u0F_FCXU

Kindest,
The Lott

Valutata 1 stelle su 5

This app has been having issues again…

This app has been having issues again the last 5 day.
Some days i can log jn other days i can't.
Can't log in again today.
Sick of it
Don't bother with your generic reply.
Just fix the issue with the app

2 dicembre 2021
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Risposta di The Lott

Hi Simone, We are very sorry to hear you're having trouble accessing the app and logging in. This issue may be due to being locked out of your account, which happens for your safety. We ask that you please contact our Customer Care team on 131 868 and they can assist you to be able to get access to your account.
Kindest, The Lott

Valutata 3 stelle su 5

I keep getting the “Houston

I keep getting the “Houston, we have a problem” message. This has only been happening for the last two days with no issues prior. I have deleted and reinstalled the app with no luck.
How do I fix this?

24 novembre 2021
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Risposta di The Lott

Hi Mat, thanks for taking the time to leave a review. We are very sorry to hear you're having trouble accessing your account, we ask that you please contact our Customer Care team on 131 868 and they can help you out.
Kindest, The Lott

Valutata 1 stelle su 5

Complaint reeving misinformation verbally and robot online

2 months ago I spoke to a real person asking when will notification of win emails, which state win amount , I was told Lotto is fixing but hasn't yet , site says enter the the 26 numbers on tickets . which is a pain and The Lotto is going backwards with technology if they cant fix . Dont try '' The chat line '' it is a robot which continually asks the same question and the asked to complete a unrelated form Very very bad service Kevin

18 novembre 2021
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Risposta di The Lott

Hi Kevin, Thanks for taking the time to provide your feedback. At this time we are unable to display your win amount by email and are working to fix this issue. In future if you have questions and you'd like to chat to our customer service team they're available at customersupport@thelott.com.

Kindest,
The Lott

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